Let down
Jul 16, 2026 Amber K
We just had an extended family trip here and left very disappointed. The resort is dated which is fine if the service had made up for it. It did not. Our room was updated and very nice but we never had hot water the entire stay. I will say the staff keeping the rooms clean was wonderful! The rest of the staff was a hit or miss. Half the time…
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We just had an extended family trip here and left very disappointed. The resort is dated which is fine if the service had made up for it. It did not. Our room was updated and very nice but we never had hot water the entire stay. I will say the staff keeping the rooms clean was wonderful! The rest of the staff was a hit or miss. Half the time they were rude and annoyed by you and the other half they were friendly. The same person would be all but ugly towards us one day and the next day friendly, it was like being in the twilight zone. They were always kind to our children though so that was nice.
We were a large group and got the sense multiple times that we were not welcomed there (some of us even felt like it was because we were Americans).
The seaweed was unfortunate but we understood it was a natural occurrence. When asked about the shuttle service we heard about we were initially told we’d have to pay for a taxi. The next morning we found out there was indeed a shuttle service running but we were never notified. The second time the shuttle bus was full and we waited an hour for another bus before we gave up. We did make it to another beach that was wonderful and the people were very friendly.
Sit down dinners lasted 2-2 1/2 hrs which again would have been fine if the service was better. The food was good at these restaurants and the BBQ buffet was excellent. However, the room where the buffet is located was extremely warm to the point I worried about spoilage of some items.
We’d try to order drinks or food and sometimes be told we had to sit down first and others wouldn’t even acknowledge us but would make the drinks with no words exchanged. A few ladies made our children fresh lemonade all week and were very friendly to them. We’d clear our own drinks and dishes from the pool and beach but when asked where to put them we got eye rolls. The towels were always out unless you snagged some early in the morning.
The highlight of the trip was Bingo and the sailboat they offered. Both were wonderful. Everything else was very frustrating and not the relaxing vacation we expected. We found mixed reviews while we were there of people saying they loved it and it was their 3rd time visiting and others disappointed like us. Again, very odd that people had experiences at such opposite ends of the spectrum. Guess we weren’t favored and it showed, bottom line, we won’t be returning.
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