The Daisy Family Suites at Ocean Coral Spring

We are vacationing in Jamaica for the week and decided to stay at Ocean Coral Spring for one night for my daughter's birthday. Our reservation was booked at the beginning of May, about 7 weeks before our arrival to Jamaica. Unfortunately what should have been a special celebration was overshadowed by repeated service failures. From the moment we arrived, despite being paying guests, we felt like we were treated as though we were an inconvenience rather than welcomed customers. We paid full price for our stay, $751 USD (approximately $1090 CAD) for one night; yet the experience at the front desk left us feeling as though our one-night reservation made us a lower priority than longer stay guests. It felt like we were overlooked and rushed along instead of valued and genuinely welcomed. We arrived at 11am. and understood that the guaranteed check-in time was at 3pm. We happily used the resort amenities while waiting. However, after returning at 3pm, then again around 4:45pm, our room still was not ready until around 6pm. While delays can happen, what was disappointing was the lack of communication, updates, and ownership of the situation. To their credit, after discussing the matter with the manager onsite that day, we were upgraded to a swim-out room and offered a late checkout at 2pm. We genuinely appreciated those gestures. Unfortunately, the problems didn't end there. On our departure day, we quickly discovered that the late checkout promised was never communicated internally. Housekeeping arrived at noon expecting us to vacate the room immediately, and we were once again forced to return to the front desk to resolve an issue that should never have occurred. We then learned that our room had effectively been committed to another arriving guest, meaning the resort could no longer honour the late checkout that had been promised the previous day. Instead we were told we had until 1pm to vacate the room. By this point, we had spent far too much of a one-night stay standing in line at the front desk disputing or correcting mistakes that were entirely within the resort's control. Between the delayed check-in, poor internal communication, and checkout confusion, it became clear that that the Front Desk and Guest Services Management team lacked the communication and coordination necessary to provide a seamless guest experience. The upgraded room was appreciated, but it did not erase the fact that my daughter's birthday celebration was repeatedly interrupted by preventable issues that kept us from feeling relaxed during our stay. The most disappointing part was not the delay itself, it was the feeling that one-night guests were not treated with the same care and importance as longer stay guests. Every paying guest deserves the same level of professionalism and respect, regardless of the length of their reservation. We asked management whether they would consider complimentary or discounted day passes as a gesture of goodwill to help restore our confidence in the resort. Instead, we were offered the opportunity to purchase day passes for $100 USD each. There are four of us. After spending $751 USD for a one-night stay that was plagued by repeated service failures, it was difficult to understand why we would be expected to spend even more money to return and potentially encounter the same treatment. That offer completely missed the point. I do want to recognize one employee who genuinely made a positive impression. A special thank you to Ralston (sp), the bellman who assisted us at checkout. His friendly attitude, professionalism, and willingness to drive us to our rental car to load our luggage, and then take us around the resort so we could grab lunch before leaving, was sincerely appreciated. After everything we had experienced, his kindness was a breath of fresh air and one of the few moments that made us feel valued as paying guests. This resort has beautiful facilities and hardworking, friendly staff in many other areas, but the front desk and guest arrival/departure experience fell well below the standard expected of a resort of this calibre. We left disappointed, not because of one isolated mistake, but because of a series of avoidable service failures that tarnished what should have been a memorable birthday celebration. Based on our experience, I would only recommend this resort if they significantly improve their front desk operations and internal communication. The property itself is beautiful, but guest service at arrival and departure needs considerable improvement. Read less

My family and I walked in the resort and were blown away. The bellman was amazing and the hotel lobby was extremely inviting and smelled fantastic! We thought this was going to be a vacation to remember. It was, but not for the reasons we thought it would be. We couldn’t check in our room until 3:00, no problem, so we spent the first day exploring the resort. The pool is beautiful, the lazy river looked nice and the right side of the beach looked very inviting. We had a snack at the beach bar. Food was… meh, but we thought it was just bar food… dinner was sure to be better. However, we were wrong! The food and service on this vacation has been absolutely terrible when considering the $1000 nightly rate! Martha’s Market… I had to spend 30 minutes both times waiting in line for an omelet. I also saw cockroaches on the floor beside me. They also give you these QR codes to scan afterwards and wait for you to submit your review before leaving. This felt very intimidating. The QR codes are not just for the buffet, they are at every restaurant. We also felt very pressured to tip everyone. The reason we book an all inclusive is because gratuities are already included. The property itself looks beautiful, but once you look closer you realize that all the furniture has been beat up and damaged. Our closet doors wouldn’t close, the benches at the end of the bed were stained and My son slept on the sofa bed and when we pulled it out the mattress was stained and looked gross. We called the front desk who assured us they would get it taken care of, but after dinner it still had not been addressed. I called the front desk again and they sent someone to make the bed. Same mattress, just covered it with sheets. We had to have someone come out and repair our toliet. And housekeeping didn’t come the first two days until around 5:00, while we were trying to get ready for dinner. One day we went out on the patio to allow them to clean and the other we just denied it and asked for towels, which she didn’t have but said she would bring some. Two hours later, still no towels. We ended up going to get pool towels to use. Called before we left for dinner, when we got back, still no towels. We called again and were eventually brought towels. We were also very disappointed with the drink selection. My husband is sober and every where we go these days has a non alcoholic beer, this resort didn’t. Also, all the liquor choices were very bottom shelf. I expect like Sky, Jim beam, etc… but everything here is very bottom shelf and names you haven’t heard of. You have to pay to get Sky, which still isn’t a premium liquor in my opinion. Also, if you don’t get to dinner early, chances are you’re not going to get to eat until 8:30 or 9:00 because they have to save tables for premier and privileged. All in all, we can’t wait to leave, which is extremely disappointing because my family was looking forward to this trip! For $1000 a night, I would have expected Read less

Currently here only 24 hours so far. Stay away. Do yourself an favour and book another resort. If we could rate it zero stars we would. We are travelling as a family of 6, husband, wife, 3 teenagers and grandmother booked in 3 rooms. This place is advertised as a 5 star and after travelling to dozens of resorts all over the Caribbean and Mexico this is not even close. Tonight we had a major security breach in one of our rooms and honestly have discovered staff simply do not care one bit to help in any way shape or form. 2 men were found in our connecting rooms tonight about 8:30 pm they were unannounced and with the door propped all the way open they were found out on our balcony. When we entered the room they scurried quickly out but one was holding a reusable bag. What was in that bag? Anything from our room, or kids room? Who knows? Called the front desk, got disconnected tried again multiple times, couldn’t get through. Ran down to guest services, waited over a hour now going on two… security, guest services, management all don’t seem to care, not one bit. We simply do not feel safe here and it appears to have fallen completely on deaf ears. Note there are no dead bolts on the room doors. Aside from the security incident the rooms are very musty and damp. AC does not appear to cool. One of the pull out beds was so damp it was full of rust and mould. All they could offer was new bedding. Your family and vacation time is valuable. I would suggest you take your loved ones elsewhere. Read less

I really went back and forth on whether or not to leave a review, but as I am currently at another resort and see the stark differences, I really hope that this review allows the upper management to make some much needed changes. My vacation started with the stress of the hotel transportation not being there. This is after I reached out to the hotel the day prior. My sister and nephew who came in on a later flight has the same issue. It sucked up almost two hours of our 3 day trip. For a trip to be only 3 days, I spent $2600. They charged my two 13 year old nephews as adults. For that price, I could've just gotten two separate rooms (I could've gotten two rooms at Riu for less). Although I paid full price for the children, one of my nephews was unable to eat on the first two days because he has allergies. Although they provided allergen cards, the workers did not know what was in the food and allergens weren't listed anywhere. When I would ask the servers, they would give me attitude. I found the women staff, with an exception of a few to be very unfriendly. The rest of the staff was very pleasant. When I wrote an email, Danisha was kind enough to make sure that my nephew was able to eat free of cross contamination. There were also two other women who were very helpful, but I can't remember their names. I was only there for 3 days, but it did not feel like a vacation at all. Everything there was a process. When I asked for the lights to be turned on so that the kids could play basketball, we were in the courts for almost an hour waiting in the dark for the lights. The day we didn't spend on the property was actually the best day. I have never said that about a resort. I would have been better off at any other resort. For this to be somewhere kid friendly and allergy conscience, it really missed the mark. I have videos of the experience and when I am done traveling, I will put together a tik tok Read less