The Daisy Family Suites at Ocean Coral Spring

We had such an amazing time at Ocean Coral Springs! My kids and I were welcomed with such happiness and care. The resort was beautiful so many things to do. The best part of the vacation was Cyril a.k.a cereal from the entertainment team. He was so amazing with my kids and myself. Took time to really know them and give them a Vacation they will never forget ! 10 stars 🌟 for Cyril.! We hope to be back again! Read less

I recently stayed at Ocean Coral Spring Resort by H10(11/8/26-15/8/26) as a first-time guest and wanted to share my experience, as it was a mix of significant disappointments and some positive moments. Check-In Experience: My stay began on a frustrating note with an over one-hour and a half wait at check-in, despite only three guests ahead of me in line with only one person working check around 6:30pm. This lengthy delay set a concerning tone for what should have been an exciting arrival. Special Occasion Oversight: I had called weeks in advance to inform the hotel that I would be celebrating my birthday during my stay. I was assured that a birthday banner and treats would be arranged in my room. Unfortunately, upon arrival, there was no banner, no treats, and no acknowledgment of this special occasion. As a first-time guest hoping to create memorable moments, this was deeply disappointing. Room Issues: The room-related challenges continued throughout my stay: I specifically requested a room with two beds, but upon check-in, I was given a room with only one bed. Was told to check back the next day, however I was called by guest services and informed that they are fully booked and couldn't accommodate my room change request. The room was not cleaned for two consecutive days After the room was finally cleaned, no bath towels were provided, requiring me to contact guest services to resolve this basic amenity issue The Positive: I must acknowledge that the service at the hotel's bars, restaurants, and other facilities was genuinely good. The staff in these areas were attentive, friendly, and professional, which provided some relief from the other challenges I experienced. Final Thoughts: While I appreciate the quality service in the dining and recreational areas, the fundamental issues with check-in efficiency, unfulfilled special requests, and housekeeping standards significantly impacted my first experience at Ocean Coral Spring Resort. As a first-time guest, I had high expectations that were unfortunately not met in several critical areas. I hope the management takes this feedback constructively, as I believe these are issues that can be addressed to ensure future guests have the exceptional experience this resort has the potential to deliver. Read less

We would not recommend anyone we know to stay not for the price we paid. There are much better all inclusives. ie. Riu, IS rose hall. We stayed for three days and when we first got there the line to check in was almost an hour long. Then one of our rooms took about 2 hours to become available. for the inconvenience they 'upgraded" the room to a top floor room with a iacuzzi but it did not work there was black stuff all in it. The towel policy is also a bit interesting, we were chased out of the hotel by a guy from the front desk just to get different color towels and we had to sign them in and out There is no alcohol in the mini bar just two cans of beer, some soda and some water. We couldn't really enjoy the beach because you couldnt walk in the water. There were rocks evervwhere. My cousin scratched up is foot and my water shoes completely got destroyed, i ended up just leaving them behind because I could no longer walk in them. For dinner many of the men in our group were turned away because they were wearina tank tops....on vacation! So a few niahts some of them had to eat sandwiches from the coffee shop. The late night food was ok it wasnt anything to rave about but I will say sugar cane and the Indian place had some of the best food. Although room service is offered until 10 the onlv thing good on the menu is the burger. In my opinion the best place was the jerk hut but it closes to early. 5pm is usually when people want to eat but the hut was no longer an option after 5. Red snapper was horrible for lunch I was highly disappointed. The breakfast at Martha's was amazing! So many options a little bit of everything for evervone. The people are amazing we loved Miquel at the lazy river and Mykalea at disco. The lady who works nights at route 66 is super sweet and definitely deserves everything she can get. She works so hard to make sure everyone is taken care of, ecspecially dealing with the people coming from the club. Read less

Kerrol, aka “special-k” made this entire trip. Every time we walked up to the bar the guy was smiling and interacting with everyone. He remembered all our drinks and always made time for conversations and sometimes the conversations carried on to the next day. This is not just hype because we liked him, he was genuinely a blessing and I pray that God would continue to bless others through him. Read less

I recently completed a stay at Ocean Coral Spring Resort for my honeymoon and felt it necessary to bring several significant concerns to your attention. Accommodation: Privilege Junior Suite Rooftop My husband and I arrived at the resort at approximately 3:00 PM via airport shuttle. After leaving our luggage with the attendants, we proceeded to the Privilege check-in desk and were instructed to take a seat. After waiting 15 minutes, I returned to inquire about our room, explaining that we had endured a long day of travel, including an hour-long transfer from the airport, and were eager to settle in. Unfortunately, we waited an additional 45 minutes with no meaningful updates. During this time, I completed payment for our accommodations yet remained unable to access our room. After waiting more than an hour beyond the advertised check-in time, I requested to speak with a manager. A gentleman approached, and I expressed my concern that numerous non-Privilege guests had already completed check-in while we continued to wait without explanation. He assured us that he would contact us later in our stay regarding compensation for the inconvenience. This never occurred. Interestingly, he was also the individual who later delivered our luggage to the room, which left me uncertain as to whether he was actually a manager. At no point was a reason provided for the delay. Upon finally being escorted to our room by our butler, JodiAnn, another staff member, KacyAnn, accompanied us and immediately attempted to schedule a complimentary breakfast for the following morning. Given similar experiences at other resorts, I suspected this was a sales presentation and politely declined. My suspicions were confirmed when KacyAnn called repeatedly throughout our stay, often very early in the morning, attempting to schedule the meeting. As this was our honeymoon, we preferred to enjoy our vacation without persistent sales solicitations. Unfortunately, the disappointments continued once we arrived in our room. The Privilege Junior Suite Rooftop was not as advertised. The room had a strong mildew odor that persisted throughout our entire stay. Additionally, several amenities listed in the room description were either missing or non-functional: No Nespresso machine was provided. The coffee maker supplied could not be plugged into the existing outlet. A technician had to be called to replace the socket. Housekeeping consistently failed to replenish coffee supplies despite multiple requests. We ultimately had to contact the butler to locate someone who could deliver coffee pods. The minibar refrigerator door was difficult to operate and did not cool properly. Privilege bathrobes and a scale, both advertised amenities, were not provided. The online room description and photographs included a bathtub, which was not present. The tissue box was empty upon arrival. Additionally, the overall condition and cleanliness of the room were unacceptable: Surfaces appeared insufficiently cleaned. The bed skirt was worn and tattered. The sofa bed cushion would not remain in place. Decorative pillows on the sofa were visibly stained. Curtains along the balcony doors had holes in them. The balcony doors and mirrors throughout the room were streaked and dirty. Closet door knobs were loose and falling off. The upper-level half bathroom leading to the rooftop lacked air conditioning entirely, making it extremely uncomfortable to use. The main room air conditioning also failed to cool below 24°C, resulting in an uncomfortable sleeping environment. The private rooftop area, which should have been the highlight of this accommodation, was perhaps the most disappointing aspect of our stay. The hot tub filled only through a slow trickle despite both hot and cold valves being fully open, requiring over 90 minutes to fill. By the second day, the hot water valve stopped functioning altogether and several jets ceased working. The surrounding wooden decking was visibly rotted and posed a potential safety hazard. Additionally, the hot tub leaked continuously. We also experienced repeated delays when requesting additional bedding. Given the large number of staff present throughout the resort, it was surprising and frustrating how slowly routine guest requests were addressed. We also experienced staff entering unexpectedly. Dining experiences were inconsistent as well. On our final evening, we dined at Red Snapper and experienced an apparent shortage of bread. Bread rolls were distributed one at a time, and when we requested additional bread, our server advised that there was not enough available and returned with only two slices. At an all-inclusive resort offering numerous dining venues, this situation seemed both puzzling and unacceptable. Overall, this was not the Privilege experience that was advertised or promised. We selected and paid a premium price for upgraded accommodations and services, yet encountered numerous issues, missing amenities, maintenance concerns, cleanliness deficiencies, service failures, and persistent sales solicitations during what was intended to be a special honeymoon vacation. Given the significant discrepancy between the accommodations represented online and the actual experience we received, we will not be returning. We also noted that the resort is located in Falmouth rather than Montego Bay, which further contributed to our disappointment regarding the property's representation. We chose Ocean Coral Spring for what should have been a memorable honeymoon experience. Regrettably, the experience fell far short of expectations and left us deeply disappointed. Read less