The Daisy Family Suites at Ocean Coral Spring

OCEAN CORAL SPRING JA IS A NIGHTMARE! Stay away especially people with kids! Let’s do start to finish worth the read for a honest review! We arrived saturday July 18th at 130pm after a mix up with our reservation we didn’t get a room until almost 6pm mind you we were with a 1 and 3 year old. A week before arriving to JA we told them via email it was for my daughter’s birthday and was told the room would be decorated too (it wasn’t but that was going to be the least of our problem!) The room was not the best overall clean wise but at that point we were exhausted from the wait a wasted Saturday and 2 anxious little ones. BUT then when time to take out the sofa bed where the babies were suppose to sleep it WAS ABSOLUTELY DISGUSTING! It had rust all Over the couch cushions and the mattress AND MOLD! I called front desk they said someone would contact me and nothing! See pictures! They had to sleep with my us on the bed on the first night because that’s a major health hazard! I had to go to the front desk in the AM they didn’t even know so no report was made after I called the night before. I showed them the pictures the staff agreed it was nasty. Also my daughter started coughing I’m not sure if due to the room and it’s not acceptable YET NO URGENCY I kept getting told someone would contact me via WhatsApp to change the room NO ONE EVER DID! I had to come to the lobby 3 times and was finally told to talk to the manager Andre. I showed him the pictures first he made the excuse of the weather he looked at me as if I was exaggerating until I showed him the pictures and that shut him up and he said he will get us a clean room. I explained I don’t want a late room change because it’s to much on the kids and when I reported this since the night before. He said he would get it to me by 3 latest BUT NO we didn’t get moved til 7PM WORSE THAN day 1! He moved us into a room with stairs for a upper deck a upper deck that served no purpose for me as I have babies and worse off my 1 year old fell down the stairs on the first night. I explained this would not work for babies. He was on and on about this is upgrade. (Mind you the jacuzzi was dirty and patio furniture stained) but I explained this is not something I would book with littles due to the stairs and exactly what happened. I said I just wanted the same type of room we were to get on day 1 but with a clean sofa bed and NOT LATE! Day 3 we were moved again after repeatedly messaging Andre and going to the lobby because time was once again was getting late he tells us he has no other space only the room we were in on day 1. Day 3 was a Monday the hotel was already a lot less people than the weekend as many checked out so a lie! Still we said the ONLY WAY that can work is if we’re going back to the original room that has the RUSTED AND MOLDED couch AND mattress WITH A NEW ONE NOT THE SAME. HE SAID WE WOULD GET A NEW ONE/clean one! I TOLD HIM DO NOT MAKE UP THE SOFA BED AND THINK I WONT CHECK HE SAID WE WOULDNT DO THAT…Guess what?? HE LIED! This is a manager mind you! Top it off no urgency again no respect for the stress this resort caused my family and our vacation as we don’t get the room until 5PM this man laughed and said well at least it’s not 6 or 7PM! Then we go in the room and IT IS THE SAME RUSTED AND MOLDY MATTRESS AND COUCH they did exactly what they said they wouldn’t; they took the mattress out made up the bed WITH JUST SHEETS AND PILLOWS AND SPRAYED THE HELL OUT THE ROOM WITH A ROOM SPRAY! They really thought they were slick and I wouldn’t check! Why wouldn’t I check THIS IS A HEALTH HAZARD AND NOT GOOD FOR ANYONE LET ALONE KIDS! I was furious I told him he said it’s the best they can do.. keep in mind he said it would not be the same couch! Do you know on day 4 we met a family at the pool who went through the same thing (checked in same day as me) but worse their room had cockroaches too and they had a newborn along with a toddler Sai’s the pack and play was also filthy too! But not only did they get a room change with clean sofa bed but after the roaches they were at least offered a free paid dinner for some seafood etc at a restaurant (because some things you have to pay for like steak and lobster).. that wasn’t enough for them or myself because this is NOT ACCEPTABLE but still WE GOT offered NOTHING! I told him (Andre) before I left I wanted some sort of reimbursement as this was a nightmare and not what I paid for! He said yes he will contact me via WhatsApp. Asked me to my face not to leave a review with the pictures as he this affects them… duh! Yet no resolution no reach no reimbursement of any fashion for all the troubles! I reached out via WhatsApp and nothing! He’s gone ghost! I plan on disputing with my credit card as it was not what I paid for! Now let’s get into the rest of pros and cons aside from the health hazard disgusting room with the sofa bed! Pros: view is pretty. Music was good island music. Drinks were okay typical resort shelf liquor if you want top shelf they served it in the lobby for extra fee. Games at pool Were fun for kids. Kids splash area was fun. Cons: pool had trash in it (cups) on Saturday after foam party, they reuse the same Plastic cups I saw them wash it and it was more a rinse brinf your own cup! food was horrible, either salty not cooked properly as in burnt, options were not the best for food or worse off they ran out fast before getting replenished. best place is the JA restaurants for food really, majority of servers not friendly (only had 3 friendly) something was always running out. First day we got there to the buffet (lunch day) said they ran out of milk for coffee! EVERYONE expects a big tip else you get a dirty look(we Always tip and good but based on service and attitude). Rooms weren’t cleaned good they didn’t clean the shower twice. They always forgot to put enough towels (lord forbid you need a towel or pillow we waited all day and were not the only ones). Kids club was for 4 and up and we were told a separate/extra fee. It’s about 45 mins from Mobay.. not there fault I just didn’t realize that when I booked I thought they said closer than that. Read less

The experience here at the Ocean Carol Spring was awesome The the dinning room hostess. Racquel Sophia and Odaine, super professional. The ambience,the entertainment, food selection because you have over 10 restaurants on property to choose from. So no need to worry, go restaurant hopping all you can eat. You won't regret booking your stay here.❤️ Read less