The Daisy Family Suites at Ocean Coral Spring

Where to begin ... buckle up for the good, the bad, and the questionable. Overall, this was a lovely resort and I had a relaxing week but there are a few things that need working on. Checkin: The woman we worked with misheard our name, even after confirming our passports and almost checked us into the wrong room after informing us that our package was just for two adults (we were two adults and a teenager). After some back and forth she finally realized her mistake, but there were a few paniced moments where we very concerned. Also, they didn't offer us a key-card for the teenager, which we realised much later on was an option and would have made out lived easier for the first few days. Rooms: The room was nice. They put us in a room with two queens and a made-up sofa bed without asking (a King and a sofa bed would have been prefered). But there was space for the three beds and the room didn't feel tight. There was also decent space to store bags and unpack. The bathroom was functional for three (with the WC and shower in separate spaces meaning the bathroom could be used). The hanging chair and hot-tub on the balcony were a huge hit. Privilege upgrade: We went for this, and I do not regret it. However some of the services offered really were not up to standards. First, our concierge was a bit of a miss. Friendly and wanted to be helpful, but often our requests went un-met (e.g.: request for morning housekeeping as we are a family of afternoon nappers). Privilege did come with the ability to book restaurants, but again the concierge seemed to miss a few details here booking us into places on the wrong day. Overall the rooms are better and the Privilege restaurant is a nice touch and easy to use. Of note: there has been massive erosion of the beach because of the hurricane. The team at the hotel is working hard to bring the space back to its glory, but these things take time. Water shoes may be something some guests want to consider (I didn't use them ... but then I am a water baby through and through). Tip: the beach is much better with Privilege and the Butler service by the pool side was fantastic. Food: overall this was meh. Honestly wasn't blown away by any of it. It was what it needed to be - mass produced for very large groups of North American tourists. Even the "fancier" restaurants were disappointing. I found the pasta over cooked and the teppanyaki bland. One thing I will add is that there are options, seven nights and you never have to repeat a restaurant for dinner. Children: we were travelling with a teenager, so stuck to the beach and the privilege area of the pool, and there were a few kids around, but what I really appreciated was that there was a dedicated pool with slides and swings far away from this area for the smaller children and so while there were kids of all sizes in the pool and at the beach, many of them were enjoying different facilities. A few issues: - There was a creepy guy on the beach (in a hotel uniform) who was there doing clean-up but hit on both me and the teenager at separate times. It was inappropriate and honestly alarming. - You need to be on the beach or the pool deck EARLY (like 4am) to be able to secure a cabana. For deck chairs, you can usually get away with a 6am start. - While supposedly there is a time limit to holding and not showing up for your cabana or deck chair, it isn't enforced. I saw chairs sit until after lunch with no one show up for them which is a shame. I have been to resorts where staff will "time-stamp" prime real estate and then remove items (for safe keeping) after two hours. Long story short: would I stay here again - yes. Do they have things they can be working on as a family friendly resort, for sure. But it was a five-star experience and I enjoyed a week on the beach, with cocktails and the sound of waves on teh sand. Read less

If you’re expecting Ritz-Carlton… this is not that. If you’re expecting sunshine, good food, and a few “ well that was interesting” moments—welcome, you’re in the right place 😄 Overall: we had a really great week. The grounds are beautiful, the rooms are clean and comfortable, and the balconies deserve their own fan club. The food was actually very good (rare win for an all-inclusive), the coffee shop was a daily highlight, and the entertainment was fun without making you feel like you were being recruited into a dance troupe. Also worth noting—the staff seemed genuinely happy, which made the whole place feel lighter. And the pool, water park and lazy river were awesome. The beach itself is beautiful, but a little rocky—venture off the designated path and you may accidentally discover the “surprise obstacle course” featuring rocks and seaweed. Now for the quirks (because every resort has a personality, and this one has a few): Beach chairs: Think The Hunger Games, but make it tropical. Not enough chairs, not the comfiest, and ours were stolen twice—which added a fun little “guess who stole your chair” game to the trip. Ice cream line: Delicious, but staffed by one very brave individual. By the time you reach the front, you’ve formed bonds with the people around you and possibly reconsidered your life choices. Check-in process: Easily the weakest part. We fully understand rooms not being ready—but the current strategy seems to be “release guests into the wild and see what happens.” A plan would help. Even a loose one. Handling issues: When something went wrong, the response had strong “noted 😊” energy… with no sequel. You kind of just had to admire the consistency. Towel cards: I have never worked harder to keep track of a towel in my life. At one point it felt like I was responsible for a national asset. All that said—none of this ruined the trip. We laughed about most of it, ate really well, drank our coffee, and properly relaxed. Would I go back? Maybe. Did we still have a great vacation? Absolutely. Go in with the right expectations, a sense of humor, and maybe keep an eye on your beach chair. Read less

An honest review to help others. Me, my partner, my son and two children, 15 and 11 stayed here. Upon arrival to this beautiful hotel, we were welcomed with a rum punch in the lobby. Which is huge, with a bar and coffee area. This is also where the Tui rep was and guest services. We were checked into 1428 and 1430. The two rooms were clean and tidy with a stocked mini fridge in each room. The bathroom has seperate toilet and shower, the bath is a jet bath which is lovely. Again clean tidy, shower worked with working hairdryer. *rooms are cleaned daily, sometimes not until 4 but cleaned and fridges restocked none the less. There is enough storage, rails, drawers etc for everyone's clothes. The balcony had a rocking egg chair then an additional two chairs and small table. Resteraunts * route 66 milkshakes, steaks, burgers,shrimp po boy. Drinks service a little slow, food nice. Cant fault the nashville burger. * la locanda, italian The hardest resteraunt to get into, we got a booking for 9pm but ended up having to cancel as we couldn't hold out. So please bare this in mind if you want to book as seems the most popular. Sakura teppenyaki Japanese, show cooking. Very minimal menu. More about the experience. Jamaican grill Quick grab from 11am Jerk chicken/pork/ sausage rice n peas, sweet potato, festivals, bread rolls. Always delicious. Ocean burger Quick grab from 11am Burgers, chicken burgers, hotdogs, fries. Unfortunately this was our least favourite. Products tasted cheap. Martha's market This was our go to all the time. Breakfast was amazing, cinnamon rolls, donuts,Danish pastries. French toast. Vast variety of fresh breads. Cereals. Muesli station with fresh fruit in dishes to add to it. Fresh yoghurt station with all seeds, nuts,granola, fruits to add. Porridge and hot chocolate tea also stationed next to the yoghurt. Fresh blended juices made in front of you. Cold meats/cheeses/soft cheeses /salad/crackers station Two chefs cooking omelets on demand. Traditional jamaican breakfast options daily. Saltfish, akee dumplings and other things i cant remember as not to familiar, however I did give these a go and enjoyed all of it They have bacon sausage beans hash browns, queasadillas. A choice of roast meat every morning, grits, biscuits and gravy. Same place for lunch, lots of salad items, meats, breads, cheeses. Pastas, pizza, fries, chicken. They did a Mexican themed lunch on one of the days, burritos, fajitas etc. All delicious. Martha's market in the evening, has a different theme every night Arabian French American Seafood nights Ice and fire Seafood night is where my lot struggled, but its got so much choicd and is amazing but theres always a basic menu included with pasta, pizza Fries There's a grill on to make your burgers on demand. Theres a paella station and I think one was risotto. To the person saying no bananas no papaya. Yes. Just a reminder that the hurricane ruined all the fruit trees and they've had a shortage ever since. Bananas take 9 months to grow, bananas were only put out twice during my stay, with not many out and they are still small.But I fully understand the situation. Some people are ignorant. Swim up bar and the bar behind Opens 10am Red snapper bar Opens 10am Lobby bar i think same time unless for coffee. Beach bar I think 10am Lazy river bar 10am Sports bar 5pm, open for pool before but not beer. A couple of mixers did taste a little chemical like, but Im not a huge drinker or knowledgeable about what they should taste like But out of ten days, I think it was around two drink choices that had a mixer in that I didn't like Everything else was delicious. Mikes coffee Opens 6am Cakes, muffins, cookies Bagels, sandwiches available to. Entertainment Shout out Brittney for being so energetic, so good with kids. Really chatty and nice. Came over and spoke with us a few times. The DJ who shuffle dances, hes great with the kids to Pool is huge. There is a lazy river where you have a float up bar which is fantastic and popular. Kids waterpark. All these areas well kept clean. There is bowling available from 3pm and a family fun area with Xbox, soccer table, pool, board games. Outdoor live music every evening in the centre, some very talented people on. The shops are very expensive on site, hold out and get gifts somewhere else as we did. The staff... big up Shane, wonderful woman. Fantastic in every possible way. Heart of gold But big up to every staff member, they all work hard. Always smile and positive. Anyone who is leaving negative remarks about staff, It would be wise to question how they are being with them to get that response. I greeted every person with happiness, conversation and manners. Something many customers lack and I was met with the same happy mood. The beach is beautiful, if swimming please wear swim shoes. Water has rocky patches, but beautiful and warm to swim in. Sun loungers. For a week we was able to get them, then there was a massive influx of Americans arriving and from that moment they were being reserved from 3.30am(as told to us by pool staff) so every single one and beach loungers gone and some not even used in the day. Speak to management as this isn't allowed, they will tell you to remove their towels. This hotel was amazing. Service fantastic, staff welcoming, Problems that need working on. * repairs in hotel corridor such as a few water damaged holes in ceiling * the tiled floors on hotel corridors are looking worn and need replacing/repairing Thunder and lightning knocked the cement off the balcony roof, revealing a huge deep crack(room 1430) But again lets be aware of category 5 hurricane that damaged so much, also the H10 hotel owners or other significant staff were actually at the hotel, looking at many things. Hopefully repairs were one focus The cup situation and lack of them only happened a couple of days before I left. It had never been a problem through our stay, but one member of staff said they had all gone missing. Shout out to staff for trying their best to keep washing what cups they had, shout out to staff keep going round pool and rushing back with empties **advice...maybe stop taking the cups to your rooms so that they can be used in mikes cafe** saw several doing this. Keep on top of replacing dishes at breakfast, this was a common complaint and even when asked for more they didnt arrive. Some people leave negative reviews, complain about anything. I try to keep it as real and honest for everyone. The stalls next to hotel are not advised to go to. But dont be afraid of them. They can be very full on when they see young lads/men etc trying to sell the obvious. If you don't want something just say no thanks, dont be rude. They offered me the obvious. When I said no they was respectful. I was on my own down there with my girl and they was all good people. Shout out to apple and moisha, braided my girls hair. Otis will get you in his shop, he is sound enough. Jimmy is so energetic but hes a decent enough guy. The two main dogs loved by everyone are called Peggy and mya, the guy who owns them, does his own little rescue and he is nice to. But if you want a real friend, who is clever funny and interesting its conroy. I have had some fantastic conversations with him and I see him in falmouth to, where we spoke for ages. One of life's good people. Don't be afraid of them, they all alright people. They just want income and I guess they do it in a different manner to us. Buy your gifts off them, support locals, their low wages are cruel. Best hotel, beautiful people, amazing country . Nothing knocks a Jamaicans spirit down. Read less

Save your money and go somewhere else! This place reminds me of a hotel on the downward spiral headed for closure. It's definitely NOT a star resort, it's a 2 at best. I've been going to Jamaica yearly since 2010 and have been to 5 star resorts and this is not one. They ran out of beer, then they ran out of cups, no bananas or papayas, bad service, mediocre food....the list goes on. How is it you go to a tropical location and you can't get a banana daquiri? Or any fruity drink, or any decent drink at all. Everything tasted like chemicals....yuk! The only thing I can give positive points on was the comfort of the beds and size of the pools. We had a swim out room which was nice. The last day we were there they had run out of beer. When they finally got beer (warm) they ran out of cups to serve beer. Only one bar could open, in the lobby. The others didn't open till 3:00 and 5:00. Totally unacceptable! Read less

We had a negative experience at Ocean Coral Spring. A few days before arriving we called the resort and confirmed our Privilege Rooftop Master Suite was available. When we checked in, we were told the room had actually been unavailable for months due to hurricane damage and we were placed in a different room that didn’t meet our family’s needs. We made multiple attempts during our stay to resolve the situation but were told no alternative accommodations were available. It was especially disappointing because if we had been told the truth before arriving, we could have changed our travel plans. To be fair, the food was excellent and the resort grounds are beautiful. Overall, the biggest issue was the lack of transparency and the inability to resolve the incorrect room booking during our stay. Since then in working with the company on trying to find an equitable solution has shown them to be dishonest and unwilling to make things right. Read less