The Daisy Family Suites at Ocean Coral Spring

My stay at Ocean Coral Springs was unfortunately overshadowed by a serious security incident that left me disappointed and concerned. During my stay, my iPad (6th Generation) went missing from inside my guest room. The loss was reported immediately, and while staff were courteous and attempted to assist, the overall response felt reactive rather than guided by a clear investigative process. Communication was inconsistent, and I often found myself seeking updates rather than receiving them proactively. What was particularly disappointing is that I had paid for the Privilege experience, expecting a higher level of service, attention, and guest care. While there were excellent team members who were professional and genuinely helpful, the handling of a significant guest security issue did not reflect the premium experience that was advertised. To the resort’s credit, corporate representatives have acknowledged my concerns and advised that the matter remains under investigation. However, I am still awaiting a substantive resolution, including information regarding compensation for the loss and the significant disruption this incident caused to my vacation. As a paying guest who invested in the Privilege experience, I expected a higher standard of security, communication, and accountability. The property itself is beautiful, with well-maintained grounds, enjoyable pools, and a lovely beach. Unfortunately, guest safety and confidence are just as important as amenities. I hope management uses this incident as an opportunity to strengthen security procedures, improve communication during investigations, and ensure guests receive timely and meaningful resolutions when serious issues arise. A missing item is unfortunate anywhere, but when a guest’s property disappears from inside their room, the response, communication, and resolution become just as important as the loss itself. I remain hopeful that Ocean Coral Springs and H10 Hotels will provide an appropriate resolution. Read less

My recent stay at Ocean Coral Spring in Jamaica, booked through Air Canada Vacations, was one of the most frustrating resort experiences I have ever had. Upon arrival at noon, i was told that theroom would be ready at 3:30 p.m. We returned at 3:30, 4:30, 5:30, and 6:30 p.m., only to be repeatedly told that the room was not ready. During those six hours, multiple staff members failed to provide any meaningful assistance or even check the status of the room. It wasn't until just before 7:00 p.m. that a staff member from earlier in the day had informed us the room had actually been ready since 3:00 p.m. We had spent nearly seven hours waiting unnecessarily, exhausted, hungry, and frustrated after traveling all day. Initially, the room appeared excellent—modern, spacious, clean, and well-stocked. Unfortunately, that positive first impression didn't last. A few days into my stay, i woke up to water flooding part of the room. On this day it was a minor leak and used towels to clean it up. The following day, the situation became significantly worse. The room was completely flooded with coloured water coming from the behind the sink, & fridge, and yellow water coming from the ceiling in the bathroom area. The smell was extremely unpleasant and resembled sewage. We contacted maintenance at 8 a.m., but no one arrived until approximately 9:30 a.m. The maintenance employee advised that we should be moved to another room. However, from 9:30 a.m. until roughly 2:30 p.m., I had to make numerous calls and repeatedly follow up with the front desk. No action was taken. When I requested to speak with a manager, I was unable to get assistance. I was sent back and forth between Guest Services and the front desk simply to obtain and complete a complaint form. After spending most of the day dealing with the issue, I was finally assigned a new room. Despite being told a bellhop would transfer our luggage, I ended up moving everything myself because I had lost confidence in the resort's ability to follow through on commitments. Unfortunately, the problems continued. The air conditioning in the new room did not work. After reporting it, maintenance eventually arrived, performed a quick repair, and assured us the issue was fixed. It wasn't. By evening, the room temperature had climbed to 28°C, making it extremely uncomfortable. Despite additional calls to the front desk, no meaningful solution was provided, and i was told another room was not available. At this point, I had spent 7hrs waiting for a room and then an additional two full days of my vacation chasing staff, waiting for maintenance, filing complaints, moving rooms, and trying to resolve issues that should never have occurred in the first place. When I requested compensation for the significant inconvenience and loss of vacation time, I was told there was nothing the resort could do. To make matters worse, one of the resort's advertised attractions—the lazy river—was closed for almost our entire stay and only opened the day before we left. To make matters worse, I was traveling with a group of 20 people for my uncle's 70th birthday. We attempted to arrange a group dinner and were assured by a staff member that reservations could be made. After providing a $50 USD tip for assistance, we were told to arrive at the hibachi restaurant at 6:00 p.m. sharp the following evening. When our group arrived, the restaurant was closed and no reservation had been made. We were left scrambling to make alternative arrangements for a milestone birthday celebration. This was my seventh trip to Jamaica and, without question, the worst resort experience I have ever had. The issues were not isolated incidents—they reflected a pattern of poor communication, lack of accountability, disorganization, and inadequate customer service throughout our stay. The resort itself has potential, and some staff members were helpful and friendly. However, the overall management and guest experience were extremely disappointing. I would not return to Ocean Coral Spring, nor would I recommend it to friends, family, or fellow travelers. Read less

This was one of the best trips we have had. There were so many things to do! Bowling, basketball, tennis, an enormous pool, warm ocean water and pool activities. We were nervous about the rainy season but it barely even rained, just some rain after dinner one night. The food was amazing (best all inclusive we've had). What set them apart was their staff. Everyone was so nice; every single worker. Kudos to their human resources department; your staff is terrific. And I almost forgot, shows at night too on their boulevard?? Amazing. Best show was a Michael Jackson impersonator with dancing cast, and he had all the moves down better than Michael himself. They were all awesome, crowd was really in to it, just a wonderful evening. We will DEFINITELY be going back here. Read less

A beautiful resort and plenty of fun, but also disappointing. Our room was only cleaned once in 6 days. I found bugs and hair that was not mine under the sheets after the only time they cleaned the room. The pool deck was nice but the pool itself was dirty: hair and cups floating around and mildew buildup on the sides. Restaurant food and service also disappointing. Service was slow, they “ran out” of menu items, restaurants were closed on different nights and not consistent with the printed schedule. Hardly any vegetables or fruits were served. The $35 per day per person up-charge for access to Eden Bay not worth it. Having a balcony in our room to watch sun set each night was wonderful. I found my new favorite flavor of ice cream: grape nut. I very much enjoyed the private beach and the lazy river. This resort has the potential to be a wonderful destination if only the management truly cared about the guest experience. Six days of she same thing has me focusing on the negatives and not the positives. If you plan a trip here, I would suggest staying only 3 or 4 nights before this place status getting on your nerves. Read less