The Daisy Family Suites at Ocean Coral Spring

An honest review to help others. Me, my partner, my son and two children, 15 and 11 stayed here. Upon arrival to this beautiful hotel, we were welcomed with a rum punch in the lobby. Which is huge, with a bar and coffee area. This is also where the Tui rep was and guest services. We were checked into 1428 and 1430. The two rooms were clean and tidy with a stocked mini fridge in each room. The bathroom has seperate toilet and shower, the bath is a jet bath which is lovely. Again clean tidy, shower worked with working hairdryer. *rooms are cleaned daily, sometimes not until 4 but cleaned and fridges restocked none the less. There is enough storage, rails, drawers etc for everyone's clothes. The balcony had a rocking egg chair then an additional two chairs and small table. Resteraunts * route 66 milkshakes, steaks, burgers,shrimp po boy. Drinks service a little slow, food nice. Cant fault the nashville burger. * la locanda, italian The hardest resteraunt to get into, we got a booking for 9pm but ended up having to cancel as we couldn't hold out. So please bare this in mind if you want to book as seems the most popular. Sakura teppenyaki Japanese, show cooking. Very minimal menu. More about the experience. Jamaican grill Quick grab from 11am Jerk chicken/pork/ sausage rice n peas, sweet potato, festivals, bread rolls. Always delicious. Ocean burger Quick grab from 11am Burgers, chicken burgers, hotdogs, fries. Unfortunately this was our least favourite. Products tasted cheap. Martha's market This was our go to all the time. Breakfast was amazing, cinnamon rolls, donuts,Danish pastries. French toast. Vast variety of fresh breads. Cereals. Muesli station with fresh fruit in dishes to add to it. Fresh yoghurt station with all seeds, nuts,granola, fruits to add. Porridge and hot chocolate tea also stationed next to the yoghurt. Fresh blended juices made in front of you. Cold meats/cheeses/soft cheeses /salad/crackers station Two chefs cooking omelets on demand. Traditional jamaican breakfast options daily. Saltfish, akee dumplings and other things i cant remember as not to familiar, however I did give these a go and enjoyed all of it They have bacon sausage beans hash browns, queasadillas. A choice of roast meat every morning, grits, biscuits and gravy. Same place for lunch, lots of salad items, meats, breads, cheeses. Pastas, pizza, fries, chicken. They did a Mexican themed lunch on one of the days, burritos, fajitas etc. All delicious. Martha's market in the evening, has a different theme every night Arabian French American Seafood nights Ice and fire Seafood night is where my lot struggled, but its got so much choicd and is amazing but theres always a basic menu included with pasta, pizza Fries There's a grill on to make your burgers on demand. Theres a paella station and I think one was risotto. To the person saying no bananas no papaya. Yes. Just a reminder that the hurricane ruined all the fruit trees and they've had a shortage ever since. Bananas take 9 months to grow, bananas were only put out twice during my stay, with not many out and they are still small.But I fully understand the situation. Some people are ignorant. Swim up bar and the bar behind Opens 10am Red snapper bar Opens 10am Lobby bar i think same time unless for coffee. Beach bar I think 10am Lazy river bar 10am Sports bar 5pm, open for pool before but not beer. A couple of mixers did taste a little chemical like, but Im not a huge drinker or knowledgeable about what they should taste like But out of ten days, I think it was around two drink choices that had a mixer in that I didn't like Everything else was delicious. Mikes coffee Opens 6am Cakes, muffins, cookies Bagels, sandwiches available to. Entertainment Shout out Brittney for being so energetic, so good with kids. Really chatty and nice. Came over and spoke with us a few times. The DJ who shuffle dances, hes great with the kids to Pool is huge. There is a lazy river where you have a float up bar which is fantastic and popular. Kids waterpark. All these areas well kept clean. There is bowling available from 3pm and a family fun area with Xbox, soccer table, pool, board games. Outdoor live music every evening in the centre, some very talented people on. The shops are very expensive on site, hold out and get gifts somewhere else as we did. The staff... big up Shane, wonderful woman. Fantastic in every possible way. Heart of gold But big up to every staff member, they all work hard. Always smile and positive. Anyone who is leaving negative remarks about staff, It would be wise to question how they are being with them to get that response. I greeted every person with happiness, conversation and manners. Something many customers lack and I was met with the same happy mood. The beach is beautiful, if swimming please wear swim shoes. Water has rocky patches, but beautiful and warm to swim in. Sun loungers. For a week we was able to get them, then there was a massive influx of Americans arriving and from that moment they were being reserved from 3.30am(as told to us by pool staff) so every single one and beach loungers gone and some not even used in the day. Speak to management as this isn't allowed, they will tell you to remove their towels. This hotel was amazing. Service fantastic, staff welcoming, Problems that need working on. * repairs in hotel corridor such as a few water damaged holes in ceiling * the tiled floors on hotel corridors are looking worn and need replacing/repairing Thunder and lightning knocked the cement off the balcony roof, revealing a huge deep crack(room 1430) But again lets be aware of category 5 hurricane that damaged so much, also the H10 hotel owners or other significant staff were actually at the hotel, looking at many things. Hopefully repairs were one focus The cup situation and lack of them only happened a couple of days before I left. It had never been a problem through our stay, but one member of staff said they had all gone missing. Shout out to staff for trying their best to keep washing what cups they had, shout out to staff keep going round pool and rushing back with empties **advice...maybe stop taking the cups to your rooms so that they can be used in mikes cafe** saw several doing this. Keep on top of replacing dishes at breakfast, this was a common complaint and even when asked for more they didnt arrive. Some people leave negative reviews, complain about anything. I try to keep it as real and honest for everyone. The stalls next to hotel are not advised to go to. But dont be afraid of them. They can be very full on when they see young lads/men etc trying to sell the obvious. If you don't want something just say no thanks, dont be rude. They offered me the obvious. When I said no they was respectful. I was on my own down there with my girl and they was all good people. Shout out to apple and moisha, braided my girls hair. Otis will get you in his shop, he is sound enough. Jimmy is so energetic but hes a decent enough guy. The two main dogs loved by everyone are called Peggy and mya, the guy who owns them, does his own little rescue and he is nice to. But if you want a real friend, who is clever funny and interesting its conroy. I have had some fantastic conversations with him and I see him in falmouth to, where we spoke for ages. One of life's good people. Don't be afraid of them, they all alright people. They just want income and I guess they do it in a different manner to us. Buy your gifts off them, support locals, their low wages are cruel. Best hotel, beautiful people, amazing country . Nothing knocks a Jamaicans spirit down. Read less

Save your money and go somewhere else! This place reminds me of a hotel on the downward spiral headed for closure. It's definitely NOT a star resort, it's a 2 at best. I've been going to Jamaica yearly since 2010 and have been to 5 star resorts and this is not one. They ran out of beer, then they ran out of cups, no bananas or papayas, bad service, mediocre food....the list goes on. How is it you go to a tropical location and you can't get a banana daquiri? Or any fruity drink, or any decent drink at all. Everything tasted like chemicals....yuk! The only thing I can give positive points on was the comfort of the beds and size of the pools. We had a swim out room which was nice. The last day we were there they had run out of beer. When they finally got beer (warm) they ran out of cups to serve beer. Only one bar could open, in the lobby. The others didn't open till 3:00 and 5:00. Totally unacceptable! Read less

We had a negative experience at Ocean Coral Spring. A few days before arriving we called the resort and confirmed our Privilege Rooftop Master Suite was available. When we checked in, we were told the room had actually been unavailable for months due to hurricane damage and we were placed in a different room that didn’t meet our family’s needs. We made multiple attempts during our stay to resolve the situation but were told no alternative accommodations were available. It was especially disappointing because if we had been told the truth before arriving, we could have changed our travel plans. To be fair, the food was excellent and the resort grounds are beautiful. Overall, the biggest issue was the lack of transparency and the inability to resolve the incorrect room booking during our stay. Since then in working with the company on trying to find an equitable solution has shown them to be dishonest and unwilling to make things right. Read less

This review is written after filing an unresolved complaint regarding my stay at Ocean Coral Spring Resort (Falmouth, Jamaica) from March 5–9. I attended this with a group of 44 ppl to celebrate a birthday. I raised these issues directly with the on-site management, Makeya, who advised that she would follow up within a few days. To date, I have not received any response or resolution. Given the severity of the issues experienced, this lack of follow-up is extremely disappointing and became necessary to escalation to corporate. I paid approximately $2,200 for this stay. The experience did not meet even basic hospitality standards, let alone the level expected at this price point. Key issues included: • A rooftop jacuzzi (primary feature of the upgraded room) that was dirty, had no water pressure, and remained broken for the entire stay despite being reported multiple times and repeated assurances that a plumber was “on the way.” • A malfunctioning shower that repeatedly turned scalding hot, causing burns, then shut off entirely. This occurred consistently over all five days. • Staff entering the room without consent on multiple occasions while we were inside, along with doors that did not properly secure or close. This raised serious safety concerns. • Water leaking from the ceiling at the Captain Market buffet directly over the food area. • Bell service failing to show up for scheduled luggage pickup, requiring us to transport our own bags a significant distance. • Unsanitary conditions, including a bug in the bed, visible dirt throughout the property, dirty curtains, holes in the stairs leading to the rooftop, lobby windows and curtains were filthy, and repeated sightings of roaches and stray cats. • Poor customer service overall, including dismissive responses from front desk staff when concerns were raised. While I understand that recent storm activity may have impacted the property, the resort should not be operating at full capacity or charging premium rates if it cannot provide a safe, clean, and functional guest experience. I also provided photo and video documentation of several of these issues, including the buffet ceiling leak, which I shared with on-site My escalation has not yet been resolved promptly or professionally. Read less

I visited this resort March 7th to 14th as a family with 2 kids 7 and 5. We had privilege. We had a great time during our week stay. I don’t think the resort was at capacity. Our Butler service was great. I was suppose to get Oceanview King with a pull out. I got partial Oceanview/Pool View. I wasn’t going to fight with them on that. For being a new resort the rooms were a bit run down but we just really use the rooms to sleep so wasn’t a big deal. The kids pool area was nice but I don’t think there were enough chairs in that area for the families as I saw people looking around the couple days we hung out there. This kids area also had a privilege area and you could easily get chairs in that area which was nice. The main big pool area. If you are looking for chairs in shade then you need to save them around 6am or they will be all gone. Even in the privilege area you needed to save chairs by 6am in shaded areas or they were all gone. I don’t know how many upgrades they sell but there isn’t a big Privilege area for everyone. Some chairs were still available around the pool at 11am but those were directly in the sun with no shade what so ever. We did Privilege at the beach area and it is rocky especially when you go in the water. Bring water shoes I saw the faces of some people that didn’t have them and they didn’t look happy. Again not enough seats for all the privilege people I saw looking for chairs…. I didn’t look over at the non privilege so I honestly don’t know if there were chairs available there or not. (on another note someone put there stuff down on the spot beside us early in the morning and they didn’t show up till about 2pm and then they left 20 to 30 minutes later that isn’t right other people could have used that some people are inconsiderate of others) The entertainment was good I enjoyed it. The food was great even at the buffet. I do recommend the Italian restaurant the food there was awesome. Overall we had a pleasant stay at this resort with all the negativity I was reading I was trying to change resorts I am glad I stuck it out with them. I would go back in a heart beat. The resort is beautiful and the right size. I recommend this place 100%. Read less