The Daisy Family Suites at Ocean Coral Spring

Staff at Martha’s Market was extremely helpful Trina-Kay, the food and beverage concierge team the manager Monique and her staff Sashorn and Danasha were personable and helpful. They saw to it me and my son’s needs, were taken care of throughout the duration of the stay. We love it here, would recommend and definitely will be back. However I must say that, the check in experience was very slow, and I waited a whole day to get steamer from after requesting it from guest services.But, when you come to the restaurants, the staff are just so friendly and make you feel at home, even when it’s visible busy they still manage to give a smile and good service. That made the experience a good one. Read less

We had a wonderful stay at Ocean Coral Spring and couldn't have asked for better service. The staff went above and beyond to make our trip special. A huge shout-out to Dontay at the check-in desk — he was incredibly supportive and even arranged a room upgrade to help us celebrate a birthday during our stay. That thoughtful gesture made the whole trip feel extra special. We also want to highlight bellmen Mayon and Marlon, who were both so warm and friendly. Their genuine hospitality really added to the experience. Overall, the team here truly made us feel welcomed and cared for. Highly recommend this resort for anyone looking for great service and a memorable stay! Read less

First impression count and matter, so this review reflects my first impression and engagement with staff during check in. I will start by saying we booked via Hotel.com and were travelling as a family of six people, aged 2 to 70 years old. The stay here came at the end of a two week family trip to Jamaica. We were celebrating two birthdays and a wedding, our stay included a week in Kingston, four days in a villa near the wedding venue. Then we thought it would be nice to end the trip with a hotel stay. Due to the group size and ages I split the journey to Trelwany from St Ann up. After dropping another family member to the airport in Mo Bay. We arrived at the hotel, I explained to security that I was checking in those in my vehicle and I'll be back with the last member of the family as my eldest daughter had stayed in St Ann as planned with some of our luggage. Upon arrival the reception area was a tad chaotic as other guests were checking in. One of my daughters and I both had separate conversations with different staff members. As we wanted to bring to their attention our arrival especially as my father, the eldest of the group has mobility issues and uses a walking aid to get around. Also because I knew they would need to see my ID/credit card to check in the group, as I'd be leaving to get my other daughter and rest of the luggage. The first person we spoke with was very unhelpful and showed zero interest in trying to assist us. The second person asked where my dad was and I pointed him out. He then said I would need to check in before he could assist us. A third person came down the line we was standing in asking for names. He was looking for Privilege Guest. Ironically he would be the same person that helped my daughter hours later and got told off by the first person who flatly offered no help or assistance for doing so. After standing in line for about 30 mins I decided that I couldn't wait anymore as the journey time to St Ann was increasing. So I left both my passport and credit card with my daughter and drove to St Ann. When I got to St Ann and checked with family how they were getting on, to my horror and surprise. They were still in the reception area, not checked in and without any subsistence. Not even a welcome drink...which I must add, no one officially greeted us when we arrived. Other hotels I've been to, you are normally met by someone in the reception area who directs you where to go and you are normally offered a welcome drink and flannel to freshen up etc. To summarise and make a long story shorter, my family were left in reception. A 2 year old, 6 year old and a 70 year old senior citizen with mobility problems, along with two of my three daughters. I can understand not wanting to check them into a room, but to have a family wait around for hours and not even allow them to get something to eat or drink seems very wrong in my humble opinion. I'd go as far as saying it's neglectful! Upon my return to the hotel with my eldest daughter and rest of the luggage I summoned a senior staff member. Her name was Claudia, I have intentionally chosen not to name the staff who were unable to help or unwilling to help. I explained ALL of the above along with being denied access to the duty manager. The managers name was clearly on display yet when we asked for her. We were sent the very staff who were unable to assist us in the first instance. To be clear we had two rooms, I was the lead name on one room and my daughter who stayed at the hotel was lead on the other room. Both rooms were paid for on my credit card via Hotel.com. One staff member after a couple hours checked in my daughter but was then told off in front of my daughter for doing so. Bare in mind the lady who chastised him was the same lady who wouldn't assist us when we first arrived. All I asked was could someone verify my credentials and see my ID/credit card so I could leave and get my other daughter and rest of our luggage. Staff highlighted policies whilst each giving us a different interpretation of policies. Back to our conversation with Claudia, we showed her a conversation via Hotels com where we communicated the group size, ages and needs. We were told that the hotel staff hadn't done anything with the information. The conversation is time and date stamped. So it shouldn't be difficult for Ocean Coral Spring to find our who that staff member is and get them retrained ASAP. As for the staff members who were unhelpful, Claudia assured us that this is not normally how they process guest with visible mobility issues. They clearly need retraining also, I used the disabled parking space due to my father's needs. Twice I was asked to move the vehicle, I didn't and questioned why the hotel didn't offer something for guests needing to use the space conveniently positioned near the front entrance. To avoid being told to move a vehicle that is being used for a guest with a disability! To summarise the whole underwhelming experience took up almost four hours of our time in total. At least 2.5 hours of this time saw my family wait around in reception. Hungry, thirsty and tired from all that they endured. Not the best way to start the final and what should have been relaxing part of a great family trip to Jamaica. Thank you Claudia for listening and apologising for our experiences. I still didn't get to speak to a manager as requested so I look forward to a conversation on the back of this review. As people need to be held accountable and clearly staff need to be trained appropriately to manage vulnerable guest. I wouldn't want anyone else to go through what my family went through. First impressions matter and unfortunately Ocean Coral Spring failed miserably! I refused to allow my experience to impact the staff who I encountered I tipped them well and enjoyed their service. Would I return unfortunately I don't think I would. Read less