The Daisy Family Suites at Ocean Coral Spring

We stayed in august of 2026 for 8 days. As a family, we appreciated that the room was spacious and comfortable for the three of us, the huge bathroom, amazing shower and comfortable beds was one of the highlights of this property. We stayed in a privilege suite, and the lounge/restaurant was also amazing. Specifically, we loved the staff - Selecia, Shana-Gay, Kelly-Ann, Lenois, Anna-Kay, Marie-Ann, and Donnette were super friendly, funny and made a day in paradise even better. One of the other many perks of the "privilege" upgrade was butler service at the room, pool, and beach. In terms of the room and p pool service, it was excellent, our butler Nazwa took great care of us, always had a smiling face and was overall just enjoyable to talk to. Alongside Nazwa, our pool attendant Melrose was awesome and took care of us almost every day of the stay. The beach service, however was disappointing. The butlers at the beach were slow, and not very friendly. But, Melrose, alongside Nazwa and the rest of the privilege staff was the absolute highlight and best part of our vacation, and they should be rewarded for such. The property has multiple restaurants. We ate at the Italian, Japanese, Indian, buffet, and our favorite, the Jamaican restaurant. Despite what the other reviews say, we found the food to be very enjoyable, the flavors were complex and the presentation and staff at these restaurants was wonderful. We also enjoyed breakfast every day at the privilege restaurant which we also enjoyed with the ocean views. Alongside all of these positives, came many negatives too. We realize that we stayed at this property less then a year since Hurricane Melissa practically destroyed Jamaica, so some of this may be due to that. First, although we found our room to be cleaned every day with no issue, we would regularly see bugs on the floor of the room, as well as inside the restaurant. We found the housekeeping staff to be difficult, as we would regularly ask our butler and housekeepers for toilet paper, it took almost a day to receive it. We also asked for a restock of our Kleenex, we asked for this restock probably four days before we left, and never received anything. I'd also like to point out the pushy sales people that will bother you and will continue to follow you throughout your stay on the property. These timeshare salespeople dramatically decreased how enjoyable our stay was at the resort, where they even tried guilt-tripped us into some "orientation" breakfast. This did not only happen on the day of check-in but they continued to follow us around and try to sell us a breakfast presentation well into our stay on the property. In terms of atmosphere of the property, it was lively, there was always something to do whether that be aerobics at the pool. or a talent show in the theater, it was fun and not boring. However, there were times where the entertainment staff at the pool made us and seemingly other guests visibly uncomfortable with their rude comments and remarks towards us. Overall, I'd say that we did enjoy our stay, but that was solely thanks to the privilege lounge and its staff there, they all did a phenomenal job. But, between the bugs, the entertainment staff, and the pushy timeshare people, we will not be back at this property, as we do not believe it was worth the price we paid. Read less

First, some context. We travel a lot. Cruises and all inclusives have formed the major part of our travels over the years. We are from a part of the world that enjoys snow and ice every winter and we aim to leave that behind for a week to enjoy some sun and a warmer climate. We took this vacation at what appears to be a great price so this review is subjective based on this context. While not a 1 star resort it also isn't approaching a 5 star either. Food is sufficient though not exemplary. Rooms are reminiscent of a college dorm room--old furniture with nobody interested enough to fix anything. The real kicker to this resort is that it has the potential to be amazing. The views are great, the layout is terrific, the coffee shop and patio are great places to relax. The downside to the entire property is the lack of interest in anything approaching hospitality. Sure, there are some who appear committed to ensuring your satisfaction however those select few are not what you'll remember when you go back home. And that's the sad part. This resort has everything necessary to ensure you get the vacation you are paying for. What it needs is less of a dismissive attitude to it's guests. Travellers have many options and if they're satisfied by what they're getting they will return. For our family, we have not ruled out going back. This is only because we know what we're expecting when we walk though the front doors. For those that demand a higher level of hospitality you may prefer Riviera Maya. A 4+ star resort there is a much better experience. Read less

My experience at Ocean Coral Spring has been nothing short of absolutely ridiculous, unacceptable, and deeply unprofessional. I had a confirmed room booking for tonight, yet I have been unable to check in since shortly after 3:00 PM. It is now 10:32 PM, over seven hours later, and I am still sitting here without a room. This level of mismanagement is beyond shocking. I have been continuously sent from one area of the hotel to another, given inconsistent instructions, and left without any clear explanation of what is actually going on. At one point, a staff member assisting at the desk simply left, and no one replaced them or provided any update. That alone is completely unacceptable for any hotel, especially one that presents itself as a resort. What is most disturbing is the complete lack of structure, communication, and accountability. If the hotel is overbooked, understaffed, or experiencing system issues, there should be immediate and clear action taken. That means arranging alternative accommodation, providing transportation, issuing a refund, or offering a real solution, not leaving paying guests, including tourists who have travelled from abroad expecting a proper holiday experience, stranded for hours with no answers. Instead, I have spent the entire evening waiting, walking back and forth, and being told nothing concrete. This is not just poor service it is a complete operational failure. A confirmed booking should mean exactly that: a guaranteed room or a properly managed alternative without delay. It is completely unacceptable that a guest, especially a tourist who has planned and paid for their stay in advance, can arrive at 3:00 PM and still not have access to their room after 10:30 PM with no resolution in sight. There has been more than enough time to fix this situation, yet nothing has been done. And what makes this even more frustrating is the clear double standard that seems to exist. It is hard to believe that international tourists would be treated in this way, left waiting for hours without a room or proper communication. So why should locals be expected to accept this level of service? We deserve the same respect, urgency, and professionalism. This experience has been exhausting, frustrating, and frankly disrespectful. For a resort of this standard, this level of disorganization, lack of urgency, and absence of accountability is inexcusable. Read less

OCEAN CORAL SPRING JA IS A NIGHTMARE! Stay away especially people with kids! Let’s do start to finish worth the read for a honest review! We arrived saturday July 18th at 130pm after a mix up with our reservation we didn’t get a room until almost 6pm mind you we were with a 1 and 3 year old. A week before arriving to JA we told them via email it was for my daughter’s birthday and was told the room would be decorated too (it wasn’t but that was going to be the least of our problem!) The room was not the best overall clean wise but at that point we were exhausted from the wait a wasted Saturday and 2 anxious little ones. BUT then when time to take out the sofa bed where the babies were suppose to sleep it WAS ABSOLUTELY DISGUSTING! It had rust all Over the couch cushions and the mattress AND MOLD! I called front desk they said someone would contact me and nothing! See pictures! They had to sleep with my us on the bed on the first night because that’s a major health hazard! I had to go to the front desk in the AM they didn’t even know so no report was made after I called the night before. I showed them the pictures the staff agreed it was nasty. Also my daughter started coughing I’m not sure if due to the room and it’s not acceptable YET NO URGENCY I kept getting told someone would contact me via WhatsApp to change the room NO ONE EVER DID! I had to come to the lobby 3 times and was finally told to talk to the manager Andre. I showed him the pictures first he made the excuse of the weather he looked at me as if I was exaggerating until I showed him the pictures and that shut him up and he said he will get us a clean room. I explained I don’t want a late room change because it’s to much on the kids and when I reported this since the night before. He said he would get it to me by 3 latest BUT NO we didn’t get moved til 7PM WORSE THAN day 1! He moved us into a room with stairs for a upper deck a upper deck that served no purpose for me as I have babies and worse off my 1 year old fell down the stairs on the first night. I explained this would not work for babies. He was on and on about this is upgrade. (Mind you the jacuzzi was dirty and patio furniture stained) but I explained this is not something I would book with littles due to the stairs and exactly what happened. I said I just wanted the same type of room we were to get on day 1 but with a clean sofa bed and NOT LATE! Day 3 we were moved again after repeatedly messaging Andre and going to the lobby because time was once again was getting late he tells us he has no other space only the room we were in on day 1. Day 3 was a Monday the hotel was already a lot less people than the weekend as many checked out so a lie! Still we said the ONLY WAY that can work is if we’re going back to the original room that has the RUSTED AND MOLDED couch AND mattress WITH A NEW ONE NOT THE SAME. HE SAID WE WOULD GET A NEW ONE/clean one! I TOLD HIM DO NOT MAKE UP THE SOFA BED AND THINK I WONT CHECK HE SAID WE WOULDNT DO THAT…Guess what?? HE LIED! This is a manager mind you! Top it off no urgency again no respect for the stress this resort caused my family and our vacation as we don’t get the room until 5PM this man laughed and said well at least it’s not 6 or 7PM! Then we go in the room and IT IS THE SAME RUSTED AND MOLDY MATTRESS AND COUCH they did exactly what they said they wouldn’t; they took the mattress out made up the bed WITH JUST SHEETS AND PILLOWS AND SPRAYED THE HELL OUT THE ROOM WITH A ROOM SPRAY! They really thought they were slick and I wouldn’t check! Why wouldn’t I check THIS IS A HEALTH HAZARD AND NOT GOOD FOR ANYONE LET ALONE KIDS! I was furious I told him he said it’s the best they can do.. keep in mind he said it would not be the same couch! Do you know on day 4 we met a family at the pool who went through the same thing (checked in same day as me) but worse their room had cockroaches too and they had a newborn along with a toddler Sai’s the pack and play was also filthy too! But not only did they get a room change with clean sofa bed but after the roaches they were at least offered a free paid dinner for some seafood etc at a restaurant (because some things you have to pay for like steak and lobster).. that wasn’t enough for them or myself because this is NOT ACCEPTABLE but still WE GOT offered NOTHING! I told him (Andre) before I left I wanted some sort of reimbursement as this was a nightmare and not what I paid for! He said yes he will contact me via WhatsApp. Asked me to my face not to leave a review with the pictures as he this affects them… duh! Yet no resolution no reach no reimbursement of any fashion for all the troubles! I reached out via WhatsApp and nothing! He’s gone ghost! I plan on disputing with my credit card as it was not what I paid for! Now let’s get into the rest of pros and cons aside from the health hazard disgusting room with the sofa bed! Pros: view is pretty. Music was good island music. Drinks were okay typical resort shelf liquor if you want top shelf they served it in the lobby for extra fee. Games at pool Were fun for kids. Kids splash area was fun. Cons: pool had trash in it (cups) on Saturday after foam party, they reuse the same Plastic cups I saw them wash it and it was more a rinse brinf your own cup! food was horrible, either salty not cooked properly as in burnt, options were not the best for food or worse off they ran out fast before getting replenished. best place is the JA restaurants for food really, majority of servers not friendly (only had 3 friendly) something was always running out. First day we got there to the buffet (lunch day) said they ran out of milk for coffee! EVERYONE expects a big tip else you get a dirty look(we Always tip and good but based on service and attitude). Rooms weren’t cleaned good they didn’t clean the shower twice. They always forgot to put enough towels (lord forbid you need a towel or pillow we waited all day and were not the only ones). Kids club was for 4 and up and we were told a separate/extra fee. It’s about 45 mins from Mobay.. not there fault I just didn’t realize that when I booked I thought they said closer than that. Read less