The Daisy Family Suites at Ocean Coral Spring

Check-in Arrived on a Saturday morning, booked two rooms. Not very welcoming even at the privilege desk. Rooms weren’t ready till 4 even though check in is at 3. We would probably have been waiting longer because no one came to get us, we had to go up there to see how much longer it was going to be then magically the rooms were ready. While we were waiting we were being hounded by someone trying to get us to go to a breakfast the following morning. I’m not even sure what “info” she was trying to “give” us at the breakfast or what ultimately they were trying to push/sell on us but even after repeatedly telling her we weren’t interested and would like to sleep in on our first day there she kept asking why and telling us we needed to come. We finally agreed just to get her to leave us alone but it was really off putting at how pushy she’s was being. Butler service One of the fridges was not filled when we arrived, even with the hour delay. Reached out to butler to get it filled for that day. Never came. Asked to have some wd40 sprayed on the horribly squeaky and rusty futon. Never came. Was told when we arrived by the butler to let them know any reservations we wanted since we were “privileged” guests. Messaged the morning after our arrival only to be told that all of the spots for the whole week for both restaurants we wanted were completely booked except for one of the restaurants for that day at 5:30. Decided to look into it myself and found there were infact many many reservations available everyday on the app so we did our own booking of the restaurants we wanted. At this point we realized we were on our own. So we shared our drinks from our other booked room since no one came to fill the fridge that first day. Booked our own dinner reservations since they told us there was no availability and moved both futon mattresses to the floor so we all could get some quiet sleep. They didn’t restock again on our second to last night and we reached out to the butler service and they actually came pretty quickly. I happen to think it was because they knew it was the end of our stay and that’s when people usually tip but If I have to take care of everything on my own what’s the point of a butler or tipping? Privilege Privilege is not worth it. The “private pool” is actually just the main pool with a small section of space just for privilege guests with very few sun chairs all of which were reserved by beach towels prior to 7am. The “private beach” was much of the same, minimal chairs and all of them always had towels on them before 7am. In fact this is a problem with the whole resort. You literally have to get up before 7 to get any sort of shaded area privilege or not. I really don’t understand how the resort lets people put towels down before 7am and have no one actually in the chair till late in the afternoon. It’s absurd. The “privilege” restaurant breakfast was almost comical. It was a smaller version of the buffet and we were unimpressed with the à la cart food and service. Rock hard pancakes, eggs that were stuck to the pan and just flavorless food. We never actually went back to the privilege restaurants because we were so disappointed. Overall the whole resort seems really understaffed and a cheerful demeanor was hard to come by at the beginning of our stay. Which I can understand but talk about feeling like a burden just by being there. It got better by the end of the week and there were more friendly faces but it’s written all over the faces of people that don’t want to be there. We’ve been to many all inclusives from Mexico and the Dominican and this resort just falls short for us. Overall the whole resort seems really understaffed and a cheerful demeanor was hard to come by at the beginning of our stay. Which I can understand but talk about feeling like a burden just by being there. It got better by the end of the week but it’s written all over the faces of people that don’t want to be there. Read less

Exceptional: All staff we encountered from the moment we arrived until we got on the bus to leave were exceptional. Friendly, welcoming, accommodating. This includes the check in staff, people assisting us to our rooms, restaurants, bars, and snack bar staff, entertainment staff, gym staff, and the cleaning staff. 10/10. These folks proudly work very hard to please guests so be appreciative and show them some gratitude - it is well deserved and appreciated. Excellent: The food and beverages we enjoyed throughout the resort. Plenty of options and never had a bad meal, snack or drink. Jerk chicken was unreal and the best beef short ribs I have ever tasted were at the buffet restaurant on our last night. Wow! Only surprise was the fresh fruit wasn't to our expectation. Perhaps due to crops damage from hurricane? Watermelon, cantaloupe, honeydew, watermelon, pineapple, were all we saw, and the quality was mediocre. Didn't hamper our enjoyment at all though. Entertainment was abundant and enjoyable. We really loved how there was something to enjoy right after dinner in the main boulevard area each night. The magic show was really well done as was the Michael Jackson show. The talent night was really fun too! Kids water park is AMAZING!!! Snack bar and bar right there beside it so it's a great spot to enjoy the day while the younger ones play until their heart's content. Size of the resort was beautiful for our group. Not too big, not too small...just right. Very good: Rooms condition was very good, but some wear here and there (to be expected due to volume of use). Beds were firm but very comfortable and A/C was working great. Condition of the grounds was also very good despite still recovering from the hurricane last year. Grounds keepers are hard at work and it shows. Good: It was tricky to get loungers by the main pool and I wish there was more covered loungers available. We made do, not a huge deal. Pool was perfect temperature and large so it never felt crowded. Ok: Beach was the biggest draw back. There were lots of palapas and loungers by the water but the beach isn't for taking long beach walks and the swimming area is a bit cluttered with uneven bottom, some sea grass areas and some rocky/coral spots at the shoreline. You could still wade in and enjoy the beautiful ocean water, and the sheltered bay made if safe from the waves most of the time but long walks along the beach and free swimming/playing in the water are not an option here. All in all this resort was a fantastic spot for our family getaway and we would totally recommend it to anyone UNLESS the beach is your number one priority. Read less

This was a fantastic resort. First time travellers to Jamaica and definitely will return. Service was extraordinary. There was so many staff in all areas of the hotel - leading to quick turn around on any request. The food was varied, fresh and at a premium level. Rooms were very clean. Pool, water slides and lazy River were super fun. The entertainment was super engaging. Such fun activities. It is to note that this is on the smaller side of resorts. This suited us as we loved the proximity between every bulding but for those who love massive resorts - point to be aware of. Small criticism would be the amenities for families with older kids (7+) The kids club is really for little children. Under 5. However The Family Room (video games, foosball, pool table, board games) requires parental supervision but could easily entertain 7-14 year olds. It would be nice if the hotel allowed kids to use this space run by staff as an older kids club. Read less