Dezember Urlaub Zilwa
Jan 3, 2026 Natalia D
We stayed at this hotel for 12 days, and overall we really liked it.
The hotel territory is very beautiful, green, and well maintained. Cleaning starts early in the morning, and you can clearly see that the staff take great care of the area. Most of the employees are very friendly and welcoming.
I would like to mention a few negative points.…
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We stayed at this hotel for 12 days, and overall we really liked it.
The hotel territory is very beautiful, green, and well maintained. Cleaning starts early in the morning, and you can clearly see that the staff take great care of the area. Most of the employees are very friendly and welcoming.
I would like to mention a few negative points. Unfortunately, the breakfast service in the main restaurant, specifically in the indoor area with the small island, was disappointing. There were two male staff members who were not friendly at all. They never cleared the plates, even though at 7:30 a.m. there were only three tables occupied, so there was no big rush. They also never came to ask about coffee, did not clean the dirty tables, and as a result birds would land on them, take food, and scatter it on the floor. Because of this, the area often looked dirty.
However, I would like to say something completely different about dinner service — it was amazing! The waiters in the evening were wonderful, very kind, attentive, and genuinely interested in making guests happy. Everything was done very quickly, and they always came to ask if we needed anything else.
I would especially like to thank and mention two people: Ranjeet Singh and Dooshita. Thank you so much — you are amazing, a great team! I really hope the management will notice you and recognize your excellent work. There should be more employees like you.
The food was always very tasty. Special thanks as well to the pizza man with glasses and to the woman who prepares omelets — both were very friendly.
Spa experience:
My husband and I chose two different 90-minute massages. I selected a relaxing massage after the flight, while my husband chose a massage focused on his back and neck pain. Unfortunately, despite choosing different treatments, we both received exactly the same massage. The massage itself was very poor and felt more like light stroking rather than a proper massage. I regularly get massages during my vacations, and honestly, this was the worst massage experience I have ever had. The therapists did not seem to have good technique, and during the head massage they used their nails instead of their fingers, which caused very unpleasant sensations. I would not recommend the spa.
The hotel itself is very beautiful. During the last 4–5 days of our stay, there was a lot of dirt caused by seaweed on the beach, and it was not cleaned. This is a small issue, but I mention it so that someone notices and starts cleaning — it would be much more pleasant for guests.
The rooms were always well cleaned. However, our room (2411) could use some renovation, especially the bathroom. The toilet door did not close properly and was squeaky, and there were quite a lot of ants inside. These are minor issues and did not spoil our vacation, but I hope the hotel will hear this feedback and improve these points.
Overall, everything was great, and we enjoyed our stay.
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