Lovely Beach Front Resort
Sep 16, 2025 Kevtime24 London, United Kingdom
Giving this 5 stars but it was not a completely stress free holiday to start with. The team at the hotel are all very polite, friendly, helpful and always smiley which is worth the 5 stars.
We booked a Deluxe Suite for 5 nights and requested a quiet room. Check in was smooth and friendly. The room itself is nice and spacious. The outside balcony…
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Giving this 5 stars but it was not a completely stress free holiday to start with. The team at the hotel are all very polite, friendly, helpful and always smiley which is worth the 5 stars.
We booked a Deluxe Suite for 5 nights and requested a quiet room. Check in was smooth and friendly. The room itself is nice and spacious. The outside balcony area is actually completely covered by glass so a little bit like a little green house.
Room was on the top floor which we thought was great but the noise and vibration from the air conditioning units on the roof kept us awake on the first night.
At the end of our first full day, we got back to our room at about 5:30pm, having left it in the morning, and the room had not been made. At the same time, housekeeping were at our door and they apologised for this and said that they had been very busy. We then waited outside for 10 or so minutes for the room to be cleaned. We were not very impressed and just thought that they were short on staff and had only just got round to us, so thought nothing more of it. It turns out that the hotel offer a turn down service and we think that they were there to turn down the room but realised that it had not been made.
After a poor nights sleep we were wanted to take a nap before dinner but we were prevented from doing so by the music from Mrs Sippy’s beach club, as well as the air conditioning unit noise.
The hotel asked if there were any issues, which was a lovely touch, and we told them of the noise. They were very apologetic and Alit took care of us and offered to move us to a room away from the beach club and air conditioning units.
The thought of packing up and moving to a new room was not appealing but neither was a further 3 nights of bad sleep!
To be honest, if they hadn’t asked, we probably would have stayed and just put up with it, then give a bad review.
The new room was much better and housekeeping made up the rooms in the mornings, rather than late afternoons, which was great for us.
All food and drink at the place was great. Staff very attentive. That includes the wide variety of food at breakfast, Lunch and dinner at Sea Salt restaurant and food and drink by the adult pool and beach bar.
We spent most of our time at the adult pool which was lovely and we didn’t have any issues in getting loungers. If it is busy, the staff will clear towels away from empty beds, to stop people from reserving, which is great.
Location was good too.
The Spa is fantastic and we would definitely recommend a visit. More expensive than places outside the resort but definitely worth paying the extra, in my opinion..
All in all, a shaky start but turned out well. All of team are amazing and are what makes it a 5 star resort. The resort care about your stay which means a lot.
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