Extremely disappointing stay
Mar 29, 2026 kterinat
Extremely Disappointing Stay — Not Even Close to Acceptable Standards
My parents are currently staying at this hotel for a 2-week half board booking, and the experience has been nothing short of unacceptable.
From day one, the issues started:
the room phone was not working, the room had a strong unpleasant smell, and even simple requests (such…
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Extremely Disappointing Stay — Not Even Close to Acceptable Standards
My parents are currently staying at this hotel for a 2-week half board booking, and the experience has been nothing short of unacceptable.
From day one, the issues started:
the room phone was not working, the room had a strong unpleasant smell, and even simple requests (such as removing the minibar and keeping the fridge open) were ignored.
The situation escalated further when the dinner buffet — part of the half board package — was suddenly canceled, and guests were redirected elsewhere without any proper explanation. When I contacted the hotel, the response I received was shocking: “we don’t know” and no clarity on whether this would continue for the rest of the stay. This level of uncertainty is completely unprofessional.
To make matters worse, my parents do not speak English, and there was no effort from the hotel to provide any meaningful assistance. For an international hotel, this is a basic expectation.
What stands out the most is not just the number of issues, but the complete lack of accountability and care. The attitude from the staff can only be described as indifferent — a clear “take it or leave it” approach, with zero attempt to resolve problems or retain guests.
Even when I requested a solution or relocation (especially given comparable rates at other hotels), the response was dismissive, hiding behind booking policies rather than showing any willingness to help — despite the fact that payment was made directly at the hotel.
This is not a service failure — this is a complete breakdown of hospitality standards.
I would strongly advise others to reconsider before booking, especially for long stays. The experience does not match even basic expectations, let alone what is advertised.
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