Services are Gondola
Mar 31, 2026 Angela M
Mauricio, Jorge and Jesus our servers at the Italian restaurant Gondola were excellent . The service was incredible. These guys hustle!
Moon Palace Cancun
Cancun, Mexico
The hotel
Amenities
- Golf
- Scuba Diving
- Tennis
- Kids Club
- Wheelchair access
- Families
- Honeymoon
- Wedding
- Bar
- Evening Entertainment
- Fitness Centre/Gym
- Internet Access
Where is it
On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.Hotel information
1339 rooms on 3 floors in several buildings with 8 lifts. All rooms are located in the Sunrise section of the resort. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.
All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. Entertainment, land sports and non-motorised water sports, including the business centres.
Room upgrades
Superior Junior Suite Golf Course View with Golf Cart Included Rooms include personal use of a golf cart for getting around the resort, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.
Superior Deluxe Ocean View Rooms with stunning views across the Caribbean Sea sleeping maximum 4 adults or 2 adults and 2 children.
Swim Up Suites have direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.
Superior Family Deluxe Suites consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox ONE and games available on request (subject to availability), family in-room amenities including kids' room service menu, kids’ size bathrobes and slippers, Fun in the Sun beach toys and L’Oreal kids bath amenities, bathroom products. Sleeping maximum 6 guests.
Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.
Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds. Rooms are located in the Sunrise section of the resort.
Rating summary
-
Sleep Quality
-
Location
-
Rooms
-
Service
-
Value
-
Cleanliness
Services are Gondola
Carlos and Arturo are the best!
Mar 31, 2026 Dalten K
I was at the Habachi restaurant and Arturo and Carlos were very friendly and super fast at helping us.
It was really good. Food was great and good service
Mar 31, 2026 Brayden F
Arturo and Carlos were really good and food was really good.
Run Down Resort. Food Contaminated with human Hair.
Mar 30, 2026 Tony G
we ordered Room Service, cold Fries, Guacamole came with Long Black Hair. Sink was dirty.
Wonderful and Amazing
Mar 30, 2026 Gail J
Waiters Mauricio and Lourdes at the Gondola restaurant were amazing. We are Resident members and come here often. Service is IMPECCABLE!!!!