This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. The huge variety of facilities make for the perfect family holiday, catering for all ages and abilities. From the 27-hole Jack Nicklaus signature golf course, water sports marina, and huge freeform pools to the Playroom kids’ club, Wired for teens and tennis and pickleball courts to keep the youngsters busy! Rooms are elegant with double jacuzzi baths, terraces or balconies complete with hammocks and even a drinks cabinet. You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from as you have full access to the restaurants at Moon Palace Nizuc too. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.
Amenities
Golf
Scuba Diving
Tennis
Kids Club
Wheelchair access
Families
Honeymoon
Wedding
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Where is it
On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.
Hotel information
1339 rooms on 3 floors in several buildings with 8 lifts. All rooms are located in the Sunrise section of the resort. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.
All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. Entertainment, land sports and non-motorised water sports, including the business centres.
Room upgrades
Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.
Superior Deluxe Ocean View Rooms with stunning views across the Caribbean Sea sleeping maximum 4 adults or 2 adults and 2 children.
Swim Up Suites have direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.
Superior Family Deluxe Suites consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox ONE and games available on request (subject to availability), family in-room amenities including kids' room service menu, kids’ size bathrobes and slippers, Fun in the Sun beach toys and L’Oreal kids bath amenities, bathroom products. Sleeping maximum 6 guests.
Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.
Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds. Rooms are located in the Sunrise section of the resort.
Resort Credit: Receive up to $250 resort credit per room per stay for travel before 23 Dec'26 when staying a minimum of 4 nights, book by 31 Dec ’25.
Any applicable offers have
been calculated into the prices shown. Offers may not be combinable. Blackout
dates apply. Terms and conditions apply.
Room Upgrade: Receive a complimentary room upgrade to the next category for completed stays until 20 Dec '26, book by 30 Sep '25,when staying a minimum of 7 nights. The room upgrade is subject to availability on arrival.Any applicable offers havebeen calculated into the prices shown. Offers may not be combinable. Blackoutdates apply. Terms and conditions apply.
Bugambilias (gourmet-style International buffet for breakfast. lunch, and dinner), Agra (Indian cuisine, á la carte. Open for dinner), Momo (Pan-Asian cuisine, á la carte. Open for dinner), Gondola (Italian menu, International breakfast buffet and à la carte dinner), Palapa Asadero (International buffet lunch and à la carte dinner), Pier 8 (international buffet lunch and à la carte dinner). Smoked (Texan style BBQ lunch), Café Bistro (coffee, pastries, crepesand paninis), Pepe’s Pizza (wood fired pizzas lunchtime – 10pm)
Located at the Golf Course Clubhouse: La Trattoria (Italian, à la carte dinner), Riviera Maya (traditional Mayan cuisine, open for breakfast, lunch and dinner). Access to all the restaurants at Moon Palace Nizuc.
Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.
Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am (Tuesday, Thursday and Saturday). Oversized freestyle pool with 3 sections, including Kids splash zone and kids pool. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.
24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.
Exceptional Service That Made Our Honeymoon Magical
Sep 13, 2025Jaison W
My wife and I had an amazing honeymoon at Moon Palace, staying at The Grand. Between the food, activities, and excursions, it’s always an easy choice for us, and this trip was no different. We especially enjoyed meals at Habibi and JC Steakhouse, both were excellent.
What made the experience truly unforgettable, though, were the people. Jorge Rico…
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My wife and I had an amazing honeymoon at Moon Palace, staying at The Grand. Between the food, activities, and excursions, it’s always an easy choice for us, and this trip was no different. We especially enjoyed meals at Habibi and JC Steakhouse, both were excellent.
What made the experience truly unforgettable, though, were the people. Jorge Rico at the Moonlight Terrace, along with Jordi and Abraham at the Golf Club’s Mayan restaurant, went out of their way to make our honeymoon feel special. The team at Habibi also stood out. Our server Leonardo and the managers made us feel incredibly welcome. We’re already looking forward to coming back.
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Scruffy, smelly resort, sea like a dirty canal, appalling drinks, average food.
Sep 13, 2025Global31185025570York, United Kingdom
We have stayed in 5* and this isn’t one of them.
Dirty rooms. Rubbish and room service plates outside each room on arrival.
Horrendous resort for customer services (typical for a hotel of this size)
One type of beer and one type of wine - both cheap rubbish. Cocktails are nasty and tasteless. Hardly luxury as sold.
Seaweed all over beach so…
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We have stayed in 5* and this isn’t one of them.
Dirty rooms. Rubbish and room service plates outside each room on arrival.
Horrendous resort for customer services (typical for a hotel of this size)
One type of beer and one type of wine - both cheap rubbish. Cocktails are nasty and tasteless. Hardly luxury as sold.
Seaweed all over beach so unable to swim or even venture into the sea.
Constantly accosted to be sold to, despite never wanting to return, they never listened.
Queues for every meal.
Tried each hotel. Same service, food and cheap drink.
Just glad we didn’t pay extra for the grand - it’s butlins in the sun with an ever more excessive price.
It absolutely stunk ever morning when we left our hotel room. Could not wait to leave.
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Shout out to Olivia at the outdoor pool!
Sep 13, 2025Amy C
My husband and I just home from our trip at Moon Palace in Cancun. We wanted to give a special shoutout to Olivia that works at the outdoor pool. Good service deserves recognition. She was attentive, funny, friendly, and made our trip more fun. She was always there to meet us with a fun, fruity drink, an agua, or a snack. She loves her job and…
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My husband and I just home from our trip at Moon Palace in Cancun. We wanted to give a special shoutout to Olivia that works at the outdoor pool. Good service deserves recognition. She was attentive, funny, friendly, and made our trip more fun. She was always there to meet us with a fun, fruity drink, an agua, or a snack. She loves her job and works very hard. She is a loyal employee and made our time in the pool more enjoyable. She had a great personality and we had a lot of fun with her!
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Ernesto the dancing chef
Sep 12, 2025America A
We had an incredible time but our fav was the ice cream at the pool. Ernesto the dancing chef was so sweet and full of energy
Moon palace clutch ! 🥳🥳
Sep 12, 2025DonFuzzone1Los Angeles, California
The best all-inclusive experience! From start to finish, everything was perfect. A special thank you to Marisol and Aracely for making our stay unforgettable with their outstanding service and warm hospitality.
Exceptional Service That Made Our Honeymoon Magical
