Moon Palace Cancun

Cancun, Mexico

Star rating

Garden View Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant
A video preview image
Garden View Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. The huge variety of facilities make for the perfect family holiday, catering for all ages and abilities. From the 27-hole Jack Nicklaus signature golf course, water sports marina, and huge freeform pools to the Playroom kids’ club, Wired for teens and tennis and pickleball courts to keep the youngsters busy!  Rooms are elegant with double jacuzzi baths, terraces or balconies complete with hammocks and even a drinks cabinet. You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from as you have full access to the restaurants at Moon Palace Nizuc too. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

1339 rooms on 3 floors in several buildings with 8 lifts. All rooms are located in the Sunrise section of the resort. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children. All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. Entertainment, land sports and non-motorised water sports, including the business centres.

Room upgrades


Superior Junior Suite Golf Course View with Golf Cart Included Rooms include personal use of a golf cart for getting around the resort, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean Sea sleeping maximum 4 adults or 2 adults and 2 children.

Swim Up Suites have direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Family Deluxe Rooms consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox ONE and games available on request (subject to availability), family in-room amenities including kids' room service menu, kids’ size bathrobes and slippers, Fun in the Sun beach toys and L’Oreal kids bath amenities, bathroom products. Sleeping maximum 6 guests.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds. Rooms are located in the Sunrise section of the resort.

Bugambilias (gourmet-style International buffet for breakfast. lunch, and dinner), Agra (Indian cuisine, á la carte. Open for dinner), Momo (Pan-Asian cuisine, á la carte. Open for dinner), Gondola (Italian menu, International breakfast buffet and à la carte dinner), Palapa Asadero (International buffet lunch and à la carte dinner), Pier 8 (international buffet lunch and à la carte dinner). Smoked (Texan style BBQ lunch), Café Bistro (coffee, pastries, crepesand paninis), Pepe’s Pizza (wood fired pizzas lunchtime – 10pm)

Located at the Golf Course Clubhouse: La Trattoria (Italian, à la carte dinner), Riviera Maya (traditional Mayan cuisine, open for breakfast, lunch and dinner). Access to all the restaurants at Moon Palace Nizuc.

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am (Tuesday, Thursday and Saturday). Oversized freestyle pool with 3 sections, including Kids splash zone and kids pool.  Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

Special assistance


Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (29458)
  • Very good (5990)
  • Average (2388)
  • Poor (1221)
  • Terrible (1579)
Image of the Tripadvisor rating AWESOME FAMILY VACATION

Jun 1, 2026 Micherie R

My family of 11 just traveled to Moon Palace Cancun from May 23 - May 28. We all stayed at Sunrise. This is our second time and our experience was amazing. We all had such a great time. Everyone aat Moon Palace is so attentive and nice. Even though we were a party of 11, they had no problems accommodating us. We ate at Gondola, Los Caporales, Momo… Read more
My family of 11 just traveled to Moon Palace Cancun from May 23 - May 28. We all stayed at Sunrise. This is our second time and our experience was amazing. We all had such a great time. Everyone aat Moon Palace is so attentive and nice. Even though we were a party of 11, they had no problems accommodating us. We ate at Gondola, Los Caporales, Momo Teppan, Carvao and Riviera Maya. The food was delicious and quick service. We enjoyed a few of their shows with our favorite being the Magic Show. The pools were clean and perfect temperature. It didn't matter at what time we arrived, we never had any issues finding lounge chairs. The entertainment team did a really good job keeping us entertained and having fun. My only complaint was the cleanliness of our room which surprised me because our room during our first trip was very clean. The pillows/bed didn't smell good and would leave a not so pleasant smell on our hair. On my side of the bed, you could even smell like a manly body odor. Considering it wasn't coming from my husband (he slept on the other bed with our other son), I felt a little disgusted. From the first day we walked in, I found a hair tie at the bottom of the shower. It remained there for the entirety of our stay. It makes me wonder if the shower ever got cleaned before we were given access to our room. I'd like to give a shoutout to the workers that made our trip a great experience. 1. Bernabe at the Sunrise pool: Great service, attentive, prompt, personable and courteous. Kinda upset we didn't sit in his section the first two days. :) 2. Joel at the Swings Bar: He was very kind, welcoming and made the most delicious drink I had during my stay. 3. Waiter at Gondola for dinner: I wish I remembered his name. We ate here on our first night. He was hilarious! He had us cracking up the entire time. It felt like dinner and a show! I will include a picture of him. He went above and beyond by making thoughtful recommendations. Outstanding customer service like this is rare and he truly made our night/visit memorable. 4. Gondola - Breakfast: We ate breakfast at Gondola every morning. Maybe 4 out of 5 mornings we were seated at the same table with the same waiters: Daniel UC and Johan. Hostess: Kassandra, Vanessa and Monica. Daniel and Johan went above and beyond. He was polite, prompt, professional, friendly. What really stood out was how he went the extra mile to make sure everything was perfect , anticipating our needs before we even had to ask. By morning #2 he had our drink request memorized (mango mimosa). His positive attitude and attention to detail turned a simple breakfast into a wonderful experience. Read less
Image of the Tripadvisor rating Moon Palace is paradise!

May 31, 2026 Jennifer W

Once again, Moon Palace exceeded expectations. We had a wonderful family vacation. Our dinners at JC Steakhouse, Tavola, Jade and Carvao were all amazing. The food is top notch. Our day would begin with breakfast at the Nizuc buffet. Our waiter Inocente always took wonderful care of us and spoiled the kids with strawberry smoothies. We spent most… Read more
Once again, Moon Palace exceeded expectations. We had a wonderful family vacation. Our dinners at JC Steakhouse, Tavola, Jade and Carvao were all amazing. The food is top notch. Our day would begin with breakfast at the Nizuc buffet. Our waiter Inocente always took wonderful care of us and spoiled the kids with strawberry smoothies. We spent most of days at the diamond pool at the grand. Francisco our pool concierge is the absolute best. Can’t wait to go back and see him! Laura at Tapas was also great. If you get a chance go visit Saul at The Library for an amazing drink. We also did karaoke a couple of nights. So much fun! Overall it was a very relaxing week. Was a lot of fun and looking forward to going back! Read less
Image of the Tripadvisor rating Best waiters

May 31, 2026 Leticia G

Javier and Alejandro were an excellent team at Pier 8. They took such good care of us and were friendly and helpful.
Image of the Tripadvisor rating Ernesto el bailarín

May 30, 2026 Alejandra F

Ernesto el Bailarín is one of the highlights of our stay at Moon Palace! We first met him two years ago, and coming back to see him again made our trip even more special. He is always smiling, full of energy, and genuinely kind to every guest he meets. Not only does he make amazing ice cream, but he also creates such a fun and welcoming… Read more
Ernesto el Bailarín is one of the highlights of our stay at Moon Palace! We first met him two years ago, and coming back to see him again made our trip even more special. He is always smiling, full of energy, and genuinely kind to every guest he meets. Not only does he make amazing ice cream, but he also creates such a fun and welcoming atmosphere. He remembers people, makes everyone feel appreciated, and always goes above and beyond to brighten our day. His positive attitude and sweet personality are unforgettable. Thank you, Ernesto, for making our vacations so memorable. Moon Palace is lucky to have someone as dedicated, friendly, and hardworking as you. We can’t wait to come back and see you again! Read less
Image of the Tripadvisor rating Excellent service

May 30, 2026 raymond u

My family have the pleasure of being serviced by Julia, Fany and Yolanda, and it was outstanding service. I will come back for their services.