Moon Palace The Grand Cancun

Cancun, Mexico

Star rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,121 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. Entertainment, land sports, and non-motorised water sports, including the business centres.

Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.

Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 people.

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (contemporary Asian cuisine, open for breakfast and a la carte and Robata grill for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun and Moon Palace Nizuc, next door.

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Complimentary WiFi access. Pool concierge. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge. 

Latest travel advice

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (12793)
  • Very good (880)
  • Average (443)
  • Poor (268)
  • Terrible (489)
Image of the Tripadvisor rating Nadia Osparza Ordociez, a valet at the Grand Spa, is outstanding: professional, warm, caring and attentive to details!

May 3, 2026 Yan L

A great selection of restaurants offering high-quality cuisine, complemented by a top-rated spa.
Image of the Tripadvisor rating The grand moon palace resort & staff

May 3, 2026 Donna L

Great resort and very high standard of facilities that are well maintained & clean. The staff are the biggest asset…. All staff are fantastic. They are all happy, helpful and appreciative from gardeners to chefs, servers to entertainment staff, room claeners to golf cart drivers…. These people bring us back to Moon palace and they are a credit to… Read more
Great resort and very high standard of facilities that are well maintained & clean. The staff are the biggest asset…. All staff are fantastic. They are all happy, helpful and appreciative from gardeners to chefs, servers to entertainment staff, room claeners to golf cart drivers…. These people bring us back to Moon palace and they are a credit to the resort! the Mexicans could show the world a thing or two about hospitality!!!! An extra special thank you to those who made us feel extra special…. Eduardo - server at Jade restaurant Kevin - server at jade restaurant Jesus- kassette karaoke bar All bar staff- speak easy bar Dr Edgar Omar - doctor, who saved our son from a miserable holiday after being unwell. Mauricio - 9th Pin entertainment staff Abner- grand spa Eliase- grand spa Jenifer - grand spa All breakfast servers at carebineo restaurant carlos Lopez, chef Eunice , Tiffany & Michel & Gabriela- chef for our breakfast omlettes. Please reward these staff with the recognition they deserve! Thank you Read less
Image of the Tripadvisor rating Moon Palace Grand

May 3, 2026 Joe M Hampton, New Hampshire

Great top shelf resort with excellent service and a variety of activities and pools for the entire family to enjoy. Special recognition to Pool Beverage and Food wait staff Rosa and Omar at the Olympic Pool....they were always attentive, super fast bringing food and drinks, and very friendly.
Image of the Tripadvisor rating Moon Palace the Grand NOT recommended

May 1, 2026 Anita H Oxford, Pennsylvania

I stayed at Moon Palace Grand for an Indian wedding. I would NOT recommend this resort. The resort was nice enough and most of the staff were very pleasant. However, everything is an upsell- you think you reserve a king bed, but then at check-in you have to pay an additional $70/night to get a king bed (and by the way, this is considered the… Read more
I stayed at Moon Palace Grand for an Indian wedding. I would NOT recommend this resort. The resort was nice enough and most of the staff were very pleasant. However, everything is an upsell- you think you reserve a king bed, but then at check-in you have to pay an additional $70/night to get a king bed (and by the way, this is considered the honeymoon package yet our room overlooked the water park and we had to call and ask for the amenities that were supposed to be included!); they tell you that you have $500 in resort credit but this is very misleading because you really can’t use it without spending additional money; and we had to call 3x to get water and coffee refilled; One morning an animal had made a mess of dishes that a neighboring room had left out and it took over 6 hours for this to be cleaned up; the AC is terrible and only slightly cools the bedroom area with no air in the bathroom; it is kid friendly which is great for families but there are kids running through the lobby at 12mn!. The seaweed in the ocean in April made it so you could not use the beach or get into the water; golf carts are everywhere which is great for folks with limited mobility but some of the drivers are quite dangerous to those who prefer to walk. If you are planning a wedding just note that most ceremonies are outdoors with no shade and there are multiple receptions booked in the same hallways. When we went to ask about why my husband and I as a couple could only use $165 of our hotel credit in the spa for the two of and our single friend could use $357 of her $500 for a single massage, we were told by the manager “it’s not my problem”! Great customer service- not! The pools were beautiful and the staff at the pools are fabulous- particularly Antonio and Jorge. Read less
Image of the Tripadvisor rating Exceptional venue

May 1, 2026 H5343HXharryb Columbia, South Carolina

Terrific venue for our family wedding. Staff was excellent and made the visit so very pleasant.