Moon Palace The Grand Cancun

Cancun, Mexico

Star rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,121 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. Entertainment, land sports, and non-motorised water sports, including the business centres.

Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.

Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 people.

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (contemporary Asian cuisine, open for breakfast and a la carte and Robata grill for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun and Moon Palace Nizuc, next door.

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Complimentary WiFi access. Pool concierge. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge. 

Latest travel advice

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (12890)
  • Very good (887)
  • Average (444)
  • Poor (269)
  • Terrible (497)
Image of the Tripadvisor rating Ruiz 2026 Cancun visit

Jun 17, 2026 Carina F

Child's play room was excellent, the staff (Lisset) provides a safe place and to my surprise children dont want to leave. The spaw place is of high quality on several services. I had my deep tissue massage with Marisela Espinoza, excellent 👌 100, I'll returning next year. This resort customer service is at 💯 in all the services they provide.
Image of the Tripadvisor rating The grand

Jun 15, 2026 CF3121 Los Angeles, California

Our butler Israel goes above and beyond for us every time we arrive. He makes the trip worth it. He is prompt courteous and just outright amazing!!! The Grand is an amazing place to stay it has a lot of amenities for everyone.
Image of the Tripadvisor rating Good service, food has been better in the past

Jun 15, 2026 Sf2179 Los Angeles, California

Our butler Israel is outstanding every time provides excellent service and goes out his way to provide the best experience possible. Resort in general is expensive for the quality of food and ease of getting around since the resort is pretty large .
Image of the Tripadvisor rating Outstanding on Every Level

Jun 15, 2026 texasaggie04 Edinburg, Texas

First time guest at Grand Moon Palace, and after a week long stay I can only describe Everything at Grand Moon Palace as...Breathtaking! Amazing! Wonderful! THIS is what a resort was meant to be. My wife and I have been traveling for 10 years to the Cancun area, and have stayed at what we thought was 5 Star resorts, and "The Best" resorts in the… Read more
First time guest at Grand Moon Palace, and after a week long stay I can only describe Everything at Grand Moon Palace as...Breathtaking! Amazing! Wonderful! THIS is what a resort was meant to be. My wife and I have been traveling for 10 years to the Cancun area, and have stayed at what we thought was 5 Star resorts, and "The Best" resorts in the area. The Grand Moon Palace is now atop of that list, and it is NOT Even close. Outstanding Food. Excellent Service. 7 days here and Not 1 bad drink. Not 1 bad meal. Unbelievable! Exceptional service by Jose Luis at The Library. My wife and I enjoy basic cocktails, but every night we visited the Library, Jose Luis was ready with THE Best recommendations. The Best conversation. The Best drink service. He kept us up to date on the entertainment for the week, and always provided us with THE Best peanut snacks to accompany our beverages. Jose Luis...we Miss you already!  Fantastic service by Emiliano at Nativo. If you enjoy coffee...Go to one of his coffee classes. If you do not like coffee...GO TO one of His classes. He is the BEST Coffee Barista we have Ever met in the Wolrd! I am not exaggerating. Emiliano not only knows coffee, but he will make you something that you will Love whether you like coffee, or not, do not drink caffeine...Emiliano WILL make  you something you will enjoy. Superb conversation and Outstanding customer service. JC Steakhouse is the restaurant everyone talks about, and with good reason as it is Excellent. The food is fantastic, but the service is Even better...Mr. Pastrana- Manager at JC has this restaurant running beautifully! Mr. Pastrana does an amazing job at making sure Very guest receives 5 Star service. Ms. Kenya at the front hostess will also help ensure you are in great hands. Fantastic team! As a tip to guests...invest in the people taking care of you. If you care about them, they will care about you. Ask staff about THEIR day's, about what interests them. It is simple. Grand Moon Palace has provided us with the vacation and experience of a lifetime! I hope to have to opportunity to be back.  Well Done Grand Moon Palace Cancun! -Randy Read less
Image of the Tripadvisor rating Jose was amazing

Jun 14, 2026 Johnny G

Jose was amazing and he made our night super special. He is an outstanding guy. Definitely recommend.