Moon Palace The Grand Cancun

Cancun, Mexico

Star rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,121 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. Entertainment, land sports, and non-motorised water sports, including the business centres.

Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.

Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 people.

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (contemporary Asian cuisine, open for breakfast and a la carte and Robata grill for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun and Moon Palace Nizuc, next door.

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Complimentary WiFi access. Pool concierge. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge. 

Latest travel advice

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (12830)
  • Very good (883)
  • Average (443)
  • Poor (269)
  • Terrible (495)
Image of the Tripadvisor rating Worth Every Moment

May 25, 2026 Dalia1178 Houston, Texas

It was a great experience, the staff were all very kind and attentive. We always came back to a lovely surprise in our room that put a smile on all our faces. It’s a place for everyone kids, adults and families, everyone has fun. They have endless amenities and pools, truly amazing.
Image of the Tripadvisor rating Five star vacation at Moon Grand Cancun

May 23, 2026 Daniel M

We stayed in one of the new residences at the Moon grand. Everything was perfect and we had exceptional service all day and night from our two Butler’s Edgar and Gabriel. They were both wonderful and made us feel like celebrities throughout the day with their excellent care and attention to detail. This is why I have been a member for 18 years and… Read more
We stayed in one of the new residences at the Moon grand. Everything was perfect and we had exceptional service all day and night from our two Butler’s Edgar and Gabriel. They were both wonderful and made us feel like celebrities throughout the day with their excellent care and attention to detail. This is why I have been a member for 18 years and will continue to return to all Palace properties forever. Read less
Image of the Tripadvisor rating Service

May 22, 2026 Madeline C

We have been a member for many years and the service has always been wonderful! Our team Felix, Salvador, Daniela and Israel ALWAYS take the best care of us!! Always greet us with a smile and always is right there whenever we need them! They truly go above and beyond!!
Image of the Tripadvisor rating Grand is Good

May 22, 2026 ccarp1992

We spent 5 nights at the Grand, we visited all three Moon Palace Cancún resorts. The Pools and the Service are Great at the Grand. The Adult pool in particular is fantastic. Alfredo, Freddie, and the entire team did a great job, we never wanted for anything. Their service was amazing . The food at the Grand was pretty decent. We tried food at… Read more
We spent 5 nights at the Grand, we visited all three Moon Palace Cancún resorts. The Pools and the Service are Great at the Grand. The Adult pool in particular is fantastic. Alfredo, Freddie, and the entire team did a great job, we never wanted for anything. Their service was amazing . The food at the Grand was pretty decent. We tried food at Nizuc and Sunrise resorts, we did not love it. The Beach is not good, it does not have the clean blue water one would expect. Jose and all the staff at the Library were excellent. Overall it was a pretty decent experience. I think it is a good choice for families with young kids who would take advantage of the water park. Read less
Image of the Tripadvisor rating Great vacation

May 21, 2026 SPR2727 East Lansing, Michigan

We stayed at The Grand for a wedding. This was our 6th time to this resort since 2008. Love it here and will continue to come back. Diamond concierge Alessandra went above and beyond for our family and is one of the many reasons we will continue to come. Treated like family every time we come.