Flamingo

I stayed in the Habitat Tower, Flamingo Room with a view of the strip on the 25th floor! Was very happy with my updated room, bathroom has great mirrors and there was a coffee pot. The pool was awesome but music a bit too loud for me. Central location close to everything! I liked spending time at the bar facing the habitat, good service and promos for March Madness. I would say most all the views are great…garden view or high roller view too. Lots of restaurant choices near the Flamingo. The ride share pick up and drop off is convenient!! Read less

Recently stayed at The Flamingo for our wedding trip to Vegas, and this hotel genuinely ruined what should have been the best experience of our lives. We booked a room in the Habitat Tower, which is marketed to imply all rooms have views of the flamingos and habitat. That is misleading at best. We had zero view of any animals, only a direct view of the Mexican restaurant across the way, Chayo, which blasts loud music starting at 7am until the early hours of the morning. So right off the bat, no habitat view and constant noise. The first night the music stopped around 11pm, so we managed to sleep. The second night, our actual wedding night, we could not sleep at all. Around 1:30am we went down to the lobby to request a room change and were told the hotel was completely sold out. We were handed earplugs and told to come back the next day, stand in line, and maybe they could help us then. We went back to our room. Music was still blasting at 2:30am. We looked across at the restaurant and there were zero customers. It was closed. Just staff cleaning up with no reason whatsoever to still be rattling our walls with music except for their own entertainment. We went back down to the lobby and were offered a $50 food and drink credit. Underwhelming, but okay. We decided to go directly to the restaurant ourselves. The employee at the front wouldn’t even look at me when I spoke to him. I literally had to ask him, “why won’t you even look at me?” He would only barely acknowledge my husband. Make of that what you will. Another staff member came out and was rude and combative from the jump. When I asked her to put herself in our shoes, her response was, and I quote, “That’s life.” Super professional. And I should mention here, we actually ate at this restaurant the previous night because it was convenient. Food was awful. So it stung extra to have been treated like this by a business we chose to patronize. Shortly after we returned to our room the music finally stopped, somewhere around 3am. At that point we decided we were done and would be checking out in the morning. For leaving one day early, these greedy b@stards charged us a $56 early departure fee, because they were absolutely going to collect that $50 daily resort fee no matter what. I asked if we could apply the $50 food and drink credit we had been offered toward our room bill and was told no, it can only be used at hotel restaurants. On our wedding night. After all of that. Truly petty. My sister was also staying at the hotel in a separate tower and said she could hear music thumping from the pool area in her room practically all day. So it wasn’t just us. And then the icing on the cake. A few days after returning home I noticed an extra charge of $432.00 on my bank statement. When I called to dispute it, I was pushed through approximately five different AI “operators” and repeatedly told they were experiencing higher than normal call volumes and that I should just hang up and submit a claim online. I refused. Once I finally got through to the billing department, a real person picked up immediately. So that “high call volume” line is a complete crock. It is a deliberate strategy to discourage you from actually speaking to someone and getting your issue resolved. The billing employee was helpful and discovered that the front desk agent had never actually checked us out, despite charging us the early departure fee, so we were billed for an additional night on top of everything else. He said he would process a refund but told me to check back in a few days to confirm. Given everything that happened, I have zero confidence it will go smoothly. And $432.00 for one of their dumpy rooms is absolutely ridiculous. Even if it was a Friday. The rooms are nothing special. Bare bones amenities. Not even a coffeemaker. This was a deeply disappointing experience from start to finish. We will not be returning, and we will be telling everyone we know to avoid this hotel and its affiliated properties. If you are reading this and considering staying here, proceed with caution. You have been warned. Read less