Holiday Inn New York City Times Square

Hotel information

Room information Room upgrade information

271 rooms on 35 floors. All with air-conditioning, 42-inch flat-screen TV, mini-fridge, coffee/tea maker, safe and hairdryer. Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Good location

May 30, 2026 Galleywench100 Bere Ferrers, United Kingdom

The lobby is small with only two lifts, this is expected with the footprint of the structure. Staff friendly, room clean. Latitude restaurant nice. I did not like people not staying at hotel hanging outside of lobby, drinking alcohol and a strong smell of weed.

Disappointing stay due to rude staff and poor security — plus unexpected credit card charge

May 29, 2026 Dan B

I stayed at the Holiday Inn New York City - Times Square on May 17-18, 2026, after booking and paying in full through Chase Rewards. While the location is convenient for Times Square, the overall experience was very poor. The hotel has 35 floors but only 2 elevators. Expect to wait 10-15 minutes for an elevator, especially when checking out, or be prepared to take the stairs. On Saturday, May 16, around 4:00 PM, during check-in, I approached a security guard with a simple question. He became visibly upset, got in my face, and responded aggressively. This set a bad tone for the stay. Later, a homeless woman entered the elevator and was actually more polite and friendly than several staff members I encountered. The area outside the hotel has many homeless individuals, and while security tries to manage it, guests should be aware of the environment. To make matters worse, even though I paid the room in full with rewards, a $184.02 charge appeared on my credit card. This appears to be an incidental authorization hold that has not yet been released, but it has been over 2 weeks. I was planning to leave a negative review based on the service and facilities alone, but the billing issue has made the experience even more frustrating. I would not recommend this property based on my stay. Read less

Quality Stay

May 14, 2026 Ray J Long Island City, New York

Great location. Clean rooms. Friendly service.

Read The Review

Apr 12, 2026 Jason C

We stayed at the Holiday Inn Times Square in April 2026 as a family of three (two adults and one teenager). We chose the hotel primarily for its location, which is undeniably excellent—very central and convenient for accessing Times Square and most areas of Manhattan. However, our first impression on arrival was not particularly positive. The outside of the hotel often had groups of people sitting around smoking and drinking, which didn’t create the most welcoming atmosphere. Inside, the reception area is very small, dated, and quite cramped. Unlike many hotels where the lobby feels spacious and impressive, this one felt busy and limited, with just a small check-in desk, a vending machine, a cash machine, and lifts. We stayed for four nights in a room with two double beds, though these were more like three-quarter size rather than full doubles. The room itself was extremely compact, and overall the hotel feels quite dated. The carpets, furnishings, blinds, and air conditioning unit all seemed in need of updating. Space was a real issue. With luggage, it became quite difficult to move around, and storage was minimal. The wardrobe could only hold a handful of items, and there was nowhere practical to store suitcases once unpacked. The in-room safe also didn’t feel particularly secure as it wasn’t fixed in place. Tea and coffee facilities were very basic, and in our case, they were missing on arrival—we had to request them. We also had an issue with a broken bathroom door that wouldn’t close properly, which took three days to fix. On a more positive note, the hotel restaurant, Latitude, was excellent. The food quality was very good, the service was outstanding, and the happy hour was a nice bonus. Breakfast, which was included, was quite basic—scrambled eggs, chicken or turkey sausages, and bacon, with limited pastries, coffee, and orange juice. It was functional but lacked variety (no beans, mushrooms, or tomatoes, for example). We were on the 28th floor, and while lift wait times are often mentioned as a concern, we only experienced a couple of longer waits—overall, it was manageable. In summary, the hotel is okay at best. The location is its biggest strength, but the property itself feels tired, with small, dated rooms and underwhelming facilities. It doesn’t quite meet the standard you might expect from a Holiday Inn. With some renovation and improvements, it could be much better—but as it stands, it’s more about convenience than comfort. Read less

Amazing view if you’re lucky to get a high room

Feb 26, 2026 Lucy L

We arrived at the hotel, the reception is really tired and cramped. We had an issue checking in but staff were quick to resolve and we had the most amazing room view on floor 34!! We never closed our blinds. We could see SUMMIT and the Empire State Building clearly. We were 2 adults and 2 teenage boys the room was small, two double beds, very little storage but we only slept there and it was adequate and clean. The people sat outside are not an issue and didn’t bother us, with very little seats available in the area I can see why they congregate there. Times Square area is very very busy and having been twice now I wouldn’t stay in this area again. There are far better neighbourhoods to stay in. Where the hotel is located it didn’t seem the best neighbourhood especially after we read reports on incidents very close by. Subway station is a short walk and so easy to use. 4 start review is mainly for the view and room cleanliness Read less

Where are you flying from?

Where are you flying from?

The hotel

Amenities

Where is it

Hotel information

Facilities

Additional Information

TripAdvisor traveller rating