Sanctuary Hotel

Midtown, New York

Star rating

Hotel entrance
Double/Double Room
Lobby
Lounge Area
Haven Rooftop
Deluxe King
Haven Rooftop
Chemistry
Sushi Lab
Superior Queen
Haven Rooftop
Front Desk, Sanctuary Hotel, New York, USA
Superior King
Lobby
Hotel entrance
A video preview image
Double/Double Room
Lobby
Lounge Area
Haven Rooftop
Deluxe King
Haven Rooftop
Chemistry
Sushi Lab
Superior Queen
Haven Rooftop
Front Desk, Sanctuary Hotel, New York, USA
Superior King
Lobby

The hotel

The clue’s in the name — The Sanctuary Hotel is a haven in its own right. If you're on a couples city break, or a girls weekend away, this is a great option (particularly if you're a bit of a foodie!). From a sushi restaurant and rooftop cocktail bar, to richly detailed rooms, you’ll be spoilt for choice with where to spend some down-time. Make the most of the complimentary breakfast each morning, and be fully-fuelled to spend the day exploring the Big Apple. You’ll even have the hotel’s S.T.A.R concierge on hand for ‘Service Tailored to Any Request’, so you can (quite literally) make this your very own sanctuary.

Amenities

  • Bar
  • Internet Access
  • Laundry Service
  • Close to City Centre

Where is it

On West 47th Street, 2 blocks from Times Square and 5th Avenue where it meets Broadway. Theatres, the Rockefeller Centre, St Patricks Cathedral and Fifth Avenue Shops are all within walking distance. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

113 compact rooms, all with air-conditioning, HD flat-screen TV, iHome stereo and docking station, safe, mini-bar*, hairdryer, bathrobes, and bathroom amenities.

Superior Queen Rooms are approximately 210-225 sq ft and feature either courtyard or city views, with 1 queen-size bed, sleeping maximum 2 adults. 

Please note: some rooms may have restricted views of the courtyard or city. 

Deluxe King Rooms are more spacious at 315-325 sq ft with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child (rollaway bed is available for an additional fee).

Deluxe Double Double Rooms are as above, but with 2 double beds, sleeping maximum 4 people.

Complimentary daily continental breakfast which includes coffee, juice, cereal, yoghurt, fruit, and breakfast breads. Haven Rooftop Restaurant and Bar (open for brunch, lunch and dinner) with evening entertainment and cocktails. Sushi Lab Rooftop (open for lunch and dinner). Chemistry Room Restaurant (intimate dining experience with tasting menu, open for dinner). Sushi by Bou (modern sushi speakeasy bar, open for lunch and dinner). 2 lounge bars. 

Please note: The rooftop restaurants and bar are owned by external businesses and are open to the public. Reservations are recommended.

Complimentary WiFi access. S.T.A.R concierge service. Room service*. 

For bookings made from 10 Dec '24 onwards: There is a resort fee of $34.42 per room, per night (payable locally, fee subject to change).

Resort fee includes:- Daily American continental breakfast - All day La-Colombe Coffee & Tea Station - Upgraded complimentary Wi-Fi in rooms & common areas - Unlimited local, long distance + 1800-Calls (Excludes International Calls) - S.T.A.R Concierge Service (Service Tailored to Any Request™) -  State of the Art Fitness Centre - Haven Rooftop priority access (excluding buy-out events) - Guest Services: complimentary printout, scans, copies & package storage. Resort fee and inclusions are subject to change and availability. Please check with the hotel for the most up to date information.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Please note: Minimum check-in age is 21. 

*Denotes local charge.

Please note: The rooftop restaurants and bar are owned by external businesses and are open to the public. Reservations are recommended

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3270)
  • Very good (1376)
  • Average (372)
  • Poor (120)
  • Terrible (74)
Image of the Tripadvisor rating Charged twice for fees....nice location and touches...but questionable fire escapes

Mar 30, 2026 FlyingGardenGuy Cape Cod, Massachusetts

It's difficult to recommend this hotel. The check in was a DISASTER! I had plenty of confirmation that I had already paid for fees and taxes. They charged me AGAIN WITHOUT MY AUTHORIZATION. The location is excellent, steps away from many of the many sites that make New York wonderful. But in many ways, the hotel is the opposite. It’s VERY… Read more
It's difficult to recommend this hotel. The check in was a DISASTER! I had plenty of confirmation that I had already paid for fees and taxes. They charged me AGAIN WITHOUT MY AUTHORIZATION. The location is excellent, steps away from many of the many sites that make New York wonderful. But in many ways, the hotel is the opposite. It’s VERY dark with most light sources shuttered rather than opened. Lighting is very subdued even ominously dark in many areas. The décor is Asian with leathery dark browns and burnt sienna. It’s a “look”. The hotel appears to be several separate buildings. I could find no central Staircases leading outside. It seems very unsafe on many levels. The rooms are also dark, but with some nice touches. Robes, lots of towels, great bed linens and hands-down the best pillows. The bathroom is an odd set up: it’s part of the sleeping area. There is a curtain that may be drawn, but it’s awkward. The shower is excellent with rainshower head and spray wand. The toilet with separate sink is in an area with a door, but it’s still within the open shower area. Wi-Fi is complementary, but it’s open and unsecured. Anyone nearby has access and can potentially see what you’re doing. They do offer a $25 per room per day F&B credit, but it’s tricky and difficult to use. It CANNOT be carried over or be used on the day of departure. So if you are only staying one day and want to use it for breakfast, you’re out of luck. They also have a complimentary coffee, tea and water station in the lobby. But in the morning, the coffee and tea are moved and, (Surprise! Surprise!), you’re charged for it. If you’re staying 3 days and want to use $75 on the last day, NOPE! Read less
Image of the Tripadvisor rating A bit underwhelming. Check your bill

Mar 28, 2026 LiamR729

The hotel looked better in the photos. A bit dark and dingy in my opinion. The roof top area seemed basic. The location is excellent for Times Square and many attractions. All of the staff were very pleasant and helpful. You get $25 per day to use in bar/ restuarant. Breakfast is ok, but fairly basic. I would recommend fully checking bill on… Read more
The hotel looked better in the photos. A bit dark and dingy in my opinion. The roof top area seemed basic. The location is excellent for Times Square and many attractions. All of the staff were very pleasant and helpful. You get $25 per day to use in bar/ restuarant. Breakfast is ok, but fairly basic. I would recommend fully checking bill on departure. We had breakfast (for 2) only one day and nothing else. We were told it was $25 each ($50) and after our $25 room credit this should have been $25. Our bill showed Sushi Lab (rooftop) $68.30 & Haven (rooftop) $27.22 ? I questioned this at the time but with the other fees/Taxes/credits, assumed they were correct. Read less
Image of the Tripadvisor rating Great experiencs

Mar 26, 2026 Nicola P Newcastle upon Tyne, United Kingdom

Excellent location. This was our second visit to New York and we stayed in the much larger Westin last year. This was better for us as it was smaller and my daughter had an issue with the lift in the Westin that put her off. Staff were lovely and accommodating. Room was lovely. It did not have tea or coffee facilities in the room but they can be… Read more
Excellent location. This was our second visit to New York and we stayed in the much larger Westin last year. This was better for us as it was smaller and my daughter had an issue with the lift in the Westin that put her off. Staff were lovely and accommodating. Room was lovely. It did not have tea or coffee facilities in the room but they can be found at reception free of charge. It can be noisy but this is due to location not the hotel. I do not think ant hotel near Times Square will be quiet. Loved the upstairs bar but be warned the cocktails are lethal. If we go back to New York again we will book this hotel. Read less
Image of the Tripadvisor rating Dark and unfriendly

Mar 25, 2026 TheRealGelatoGirl

I am not too picky, especially of it is only one night…but this was not a great experience. The hotel was dark as dark goes. The room without a window (there was a window but no daylight), and not even a proper door for the bathroom (only a courtain). The “Service fee” of 40 usd that is imposed (you can use 25 iss out of that for good in the hotel… Read more
I am not too picky, especially of it is only one night…but this was not a great experience. The hotel was dark as dark goes. The room without a window (there was a window but no daylight), and not even a proper door for the bathroom (only a courtain). The “Service fee” of 40 usd that is imposed (you can use 25 iss out of that for good in the hotel but not for breakfast) is really really strange. To add insult to injury jury, the staff at check-in was rude and told me that if I did not like the room I could go somewhere else, but that there would not be any refund…and management was not available to talk. Jose, the manager, who I talked to the next morning, was nice and gave me back the 40 usd as an apology for the rude behaviour of his people, but that does not take away the bad experience… Read less
Image of the Tripadvisor rating Wonderful service

Mar 20, 2026 Viv L

Amazing hotel the staff are very welcoming and they carnt do enough to help. Room are comfortable very clean with everything you need We had breakfast which I would highly recommend Overall we have had a wonderful time