Sheraton Boston

Boston, USA

Star rating

Pool
Hotel exterior at night
Pool at night
MARKET
Pool
Lobby
MARKET
Fitness centre
City View
Premium Guest Room
Restaraunt
Pool
Hotel exterior at night
Pool at night
MARKET
Pool
Lobby
MARKET
Fitness centre
City View
Premium Guest Room
Restaraunt

The hotel

Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. And when you're back, there’s even pool and gym facilities to retreat to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the latest sightseeing attraction, View Boston with unbeatable 360 views over the twinkling skyline. There's also not one but two conveniently connected malls so you can shop to your heart's content.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • No Smoking
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center Mall. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms and suites on 29 floors. All with air-conditioning, TV, tea/coffee-making facilities, complimentary bottled water, mini-fridge, bathrobes, WiFi access*, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer. 

Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed, or 2 double beds, sleeping maximum 4 people.

Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people. 

Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 people. 

One Bedroom Junior Suites are 415-480 sq ft and feature a separate living room with sofa bed, and bedroom with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

  • Booking Bonus: Receive up to 50% off the accommodation cost when travelling between 24 Oct '24–31 Dec '25.Any applicable offers havebeen calculated into the prices shown. Offers may not be combinable.

Indoor swimming pool with outdoor deck and retractable roof. 24-hour fitness centre. 

Complimentary WiFi in lobby and public areas. Convenience store/Gift shop. Self parking $70 plus tax, per day (payable locally, subject to change). Laundry/dry-cleaning services*. Concierge. Room service*. 

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge. 

Please note: This hotel is currently undergoing renovations to the guest rooms, restaurant, and lobby. Noise disruptions will be kept to an absolute minimum. Room service will be available, allowing you to order breakfast, lunch, dinner, snacks, sweets and beverages. The check-in experience will move to a temporary space in the lobby for the time being, however you can also use the Bonvoy app to check-in. The pool deck remains early. The renovations are expected to be completed in October 2024.

Please note: one person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1320)
  • Very good (1262)
  • Average (571)
  • Poor (177)
  • Terrible (220)
Image of the Tripadvisor rating Best Location for Out of Town Guests

Oct 22, 2025 33OldNeck Boston, Massachusetts

We used the hotel for a North American convention the hotel is so well located in Boston, our out-of-town guests appreciated the updated rooms and spa area and the accessibility to all the shops and restaurants in the Back Bay. Overall, a great experience and a fantastic location.
Image of the Tripadvisor rating Sheraton Club ⭐️⭐️⭐️⭐️⭐️

Oct 22, 2025 timtanman Fort Lauderdale, Florida

The highlight of my stay was the warm, friendly and attentive service that I received each morning for breakfast in the Sheraton Club from James, Marie & Elsa. Those smiles at 6:30 am were the perfect way to start each day. They are the best of Marriott.
Image of the Tripadvisor rating Good Convenient Hotel

Oct 18, 2025 trophytravelexpert Vancouver, Canada

A bit older property but fairly large 4 star hotel. Bell desk was non existent so there is room for improvement. Check in was polite and thorough although there was a long line because large hotel. Very convenient and lots of space in the lobby area for lounging/working. I was upgraded to an Executive Room on a higher floor. It looked… Read more
A bit older property but fairly large 4 star hotel. Bell desk was non existent so there is room for improvement. Check in was polite and thorough although there was a long line because large hotel. Very convenient and lots of space in the lobby area for lounging/working. I was upgraded to an Executive Room on a higher floor. It looked renovated although still old school design. Quite large room. Large TV that swivels to different angles in the room. Bathroom is on the small side but adequate. Housekeeping was decent. I asked them for slippers one day and they ignored my note. Amenities slightly lower than what I would expect from 4 star hotel. Large indoor swimming pool where deep end is only 5 feet 1 inches. They have 2 gym rooms: cardio and fitness area with Peloton. All in all, I think it is good hotel that is convenient so if you can get a good price, I would recommend. Read less
Image of the Tripadvisor rating Turned away

Oct 15, 2025 Fearless57460742122

I booked a two night stay at Sheraton Boston in September 2025. Upon check-in, I was informed that the hotel was full. This appeared to be due to a conference, and at least three others were also turned away like me. They offered me a room at TownePlace Suites by Framingham. However, this was well outside of Boston limits so I declined… Read more
I booked a two night stay at Sheraton Boston in September 2025. Upon check-in, I was informed that the hotel was full. This appeared to be due to a conference, and at least three others were also turned away like me. They offered me a room at TownePlace Suites by Framingham. However, this was well outside of Boston limits so I declined accommodations. Instead I slept on my coworker's floor at his hotel room. I requested compensation under Bonvoy's Ultimate Reservation Guarantee which clearly states: "If a Participating Property is unable to honor the reservation, it will pay for comparable accommodation nearby for the Elite Member that night and compensate the Member for the inconvenience." For Sheratons, compensation is clearly noted as $200 and 90,000 Points. However, Kyle Vandine, Director of Room Operations, emailed that Ultimate Guarantee compensation does not apply using unsupported statements including: 1. "Due to the fact that you chose to cancel and not relocate to this new property, the benefit does not apply." (not true) 2. "Additionally, the $200 payment is administered in cash and must be both requested and processed when the issue occurs or before departing the property." (not true) 3. "... appreciate you taking the time to share your perspective regarding the Ultimate Reservation Guarantee which falls under the Elite Benefits Guarantee umbrella." (not true) Mistakes happen, but ownership should be taken when they do. Beware. Read less
Image of the Tripadvisor rating Stay for the location, not for the food

Oct 15, 2025 TRos_TRos New England

I don’t recall ever mentioning breakfast prices or writing a detailed review about it, so this would be a first. This is a Sheraton. A Marriott Premium brand alongside Westin, Autograph Collection, etc. One expects a buffet breakfast that’s up to par with other Marriott Premium-branded properties. Instead, what we found is the same limited… Read more
I don’t recall ever mentioning breakfast prices or writing a detailed review about it, so this would be a first. This is a Sheraton. A Marriott Premium brand alongside Westin, Autograph Collection, etc. One expects a buffet breakfast that’s up to par with other Marriott Premium-branded properties. Instead, what we found is the same limited selection one would find at a Courtyard property. Stale muffins, croissant, fruits, a sad, very limited collection of cheeses, scrambled eggs, bacon, sausage, home fries, french toast, and two types bread you can toast. That’s it. What made it even more jaw-dropping is fact that the they charge $125 for 3 people for their sad excuse of a breakfast buffet. Order a la carte, go to Yard House or Stephanie’s. Whatever you do, stay away from their buffet. Their renovated rooms are worth writing about. They maximized the limited space they had to work with. Not much they can do about the tiny bathrooms, but it’s been redone as well. I find it odd that the doors of the rooms are not the same size. Some are narrower than others. Klaudia at the front desk was amazing! She went over and beyond to grant a simple request. The hotel has direct access (on the 2nd floor) to Prudential Center. There’s valet parking, but there’s also public basement parking attached to the hotel. The entrance is on Dalton St., just past the drop off area. You can access the hotel floors directly from the public parking, which adds to the convenience. Read less