Sheraton Boston

Boston, USA

Star rating

Pool
Hotel exterior at night
Pool at night
MARKET
Pool
Lobby
MARKET
Fitness centre
City View
Premium Guest Room
Restaraunt
Pool
Hotel exterior at night
Pool at night
MARKET
Pool
Lobby
MARKET
Fitness centre
City View
Premium Guest Room
Restaraunt

The hotel

Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. And when you're back, there’s even pool and gym facilities to retreat to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the latest sightseeing attraction, View Boston with unbeatable 360 views over the twinkling skyline. There's also not one but two conveniently connected malls so you can shop to your heart's content.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • No Smoking
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center Mall. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms and suites on 29 floors. All with air-conditioning, TV, tea/coffee-making facilities, complimentary bottled water, mini-fridge, bathrobes, WiFi access*, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer. 

Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed, or 2 double beds, sleeping maximum 4 people.

Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people. 

Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 people. 

One Bedroom Junior Suites are 415-480 sq ft and feature a separate living room with sofa bed, and bedroom with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Indoor swimming pool with outdoor deck and retractable roof. 24-hour fitness centre. 

Complimentary WiFi in lobby and public areas. Convenience store/Gift shop. Self parking $70 plus tax, per day (payable locally, subject to change). Laundry/dry-cleaning services*. Concierge. Room service*. 

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge. 

Please note: This hotel is currently undergoing renovations to the guest rooms, restaurant, and lobby. Noise disruptions will be kept to an absolute minimum. Room service will be available, allowing you to order breakfast, lunch, dinner, snacks, sweets and beverages. The check-in experience will move to a temporary space in the lobby for the time being, however you can also use the Bonvoy app to check-in. The pool deck remains early. The renovations are expected to be completed in October 2024.

Please note: one person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1329)
  • Very good (1263)
  • Average (571)
  • Poor (177)
  • Terrible (222)
Image of the Tripadvisor rating Amazing Anniversary Weekend

Apr 1, 2026 I3042ISpaulc Methuen, Massachusetts

I wanted to share how much we enjoyed our recent stay at the Sheraton Boston Hotel. From the moment we arrived, we felt genuinely welcomed by the team. Kendra at the front desk was exceptional—she took the time to walk us through the hotel amenities and gave helpful tips about the surrounding area, making us feel right at home. That thoughtful… Read more
I wanted to share how much we enjoyed our recent stay at the Sheraton Boston Hotel. From the moment we arrived, we felt genuinely welcomed by the team. Kendra at the front desk was exceptional—she took the time to walk us through the hotel amenities and gave helpful tips about the surrounding area, making us feel right at home. That thoughtful introduction truly set the tone for our visit. The hotel itself boasts a spacious, inviting lobby with easy access to taxis and Ubers, making getting around town a breeze. The connection to the Prudential Center was incredibly convenient for shopping and dining, which we took full advantage of throughout our stay. Our room was spotless, comfortable, and perfect for relaxing after a day exploring Boston. The lobby bar and restaurant offered delicious food and drinks, adding to the overall experience. We also spent a few hours at the pool, which was clean and a great spot to unwind. Every aspect of our stay was amazing, and the Sheraton Boston proved to be an ideal place to celebrate our anniversary. Read less
Image of the Tripadvisor rating Terrible customer service

Mar 26, 2026 Andrew J Oakland, California

I am extremely disappointed with my recent stay at this hotel. I booked a standard Queen Room, but upon arrival, I was assigned a handicap-accessible room without any prior notice or consultation. The layout is not what I paid for; the bathroom features a roll-in floor shower with no bathtub, which is not what I expected or wanted for my stay.… Read more
I am extremely disappointed with my recent stay at this hotel. I booked a standard Queen Room, but upon arrival, I was assigned a handicap-accessible room without any prior notice or consultation. The layout is not what I paid for; the bathroom features a roll-in floor shower with no bathtub, which is not what I expected or wanted for my stay. When I brought this to the attention of the front desk and requested a move to the standard room type I actually reserved, they flatly refused to change my room or offer a solution. It is incredibly frustrating to pay for a specific room category only to be forced into a different configuration and then met with zero flexibility from management. I would recommend looking elsewhere if you want to ensure you actually get the room you book. The only options they offered was upgrading a room for extra cost even though the room I booked was not available. This is extremely unacceptable and extremely poor customer service. My wife and I talked to the hotel multiple times and they refused to offer to move us to the proper room. Read less
Image of the Tripadvisor rating Gorgeous Renovation, Great for Dance Comp Weekend

Mar 17, 2026 Lizzie_in_New_Canaan New York City, New York

I was at this hotel several years ago and remember it being just average at the time. Fast forward to today and I just got back from a 2-night stay and it's a great hotel - amazing renovation in 2025 - everything very clean, fresh and modern. We were there for a dance competition and the venue was great. Loved the ballroom on the 2nd floor that… Read more
I was at this hotel several years ago and remember it being just average at the time. Fast forward to today and I just got back from a 2-night stay and it's a great hotel - amazing renovation in 2025 - everything very clean, fresh and modern. We were there for a dance competition and the venue was great. Loved the ballroom on the 2nd floor that has direct access to the mall (tons of shopping and food options). Stayed in a Double Room and it was roomy for 2 people. The bathroom was a little small, but would be big by NYC standards. Beds comfy, bottled water, plentiful towels. Requested 2 things from housekeeping on 2 different occasions and both came quickly which I feel is a sign of a well run hotel. Great ice machine on the 8th floor. Location in Back Bay is excellent - Marriott has really nailed it with the trio of hotels connecting to the malls (Westin, Sheraton and Marriott) - I've stayed in all 3 and love the location. Oh also the pool is great, gym was good. Had a small bite to eat at lobby restaurant and that was also good. Love the booth seating in the lobby. Overall great stay. Hope to be back next year for dance again. Read less
Image of the Tripadvisor rating Great breakfast

Mar 8, 2026 David C

My wife and I celebrated our 35th wedding anniversary with a 3 day trip to Boston. The river view room was very comfortable and the cleaning staff were very efficient and friendly. The quality of the breakfast was excellent and the service we received from Tim and Francesca was exceptional.
Image of the Tripadvisor rating Extremely disappointed

Jan 29, 2026 Savannah M

We arrived at the Sheraton to find the lobby completely overwhelmed, with approximately 200 students crowded into the space, despite having booked our room over a month in advance and being a loyal Marriott member. From check-in through the stay, the experience was unacceptable. I would not recommend this hotel to anyone expecting a smooth… Read more
We arrived at the Sheraton to find the lobby completely overwhelmed, with approximately 200 students crowded into the space, despite having booked our room over a month in advance and being a loyal Marriott member. From check-in through the stay, the experience was unacceptable. I would not recommend this hotel to anyone expecting a smooth check-in process or to actually receive the room they reserved. I booked a king bedroom and checked in at 4:00 PM. After being told there would be a delay, I received no communication or updates whatsoever regarding room availability. After waiting two hours, I had to return to the front desk myself to ask for an update, only to be assigned a double-bed room at 6:00 PM—not the room I booked or paid for. While I was initially understanding of the delayed check-in, the lack of communication combined with a two-hour wait and failure to honor my reservation is beyond disappointing. When I spoke with the manager, the only “compensation” offered was lounge access for snacks and juice, which does not begin to make up for the chaos, inconvenience, or poor handling of the situation. This experience fell well below Marriott standards and reflects a serious breakdown in organization, communication, and customer service. Read less