Sheraton Boston

Boston, USA

Star rating

Pool
Hotel exterior at night
Pool at night
MARKET
Pool
Lobby
MARKET
Fitness centre
City View
Premium Guest Room
Restaraunt
Pool
Hotel exterior at night
Pool at night
MARKET
Pool
Lobby
MARKET
Fitness centre
City View
Premium Guest Room
Restaraunt

The hotel

Putting you right in the historic heart of the Back Bay neighbourhood, the Sheraton Boston is in the perfect spot to explore this walkable city. And when you're back, there’s even pool and gym facilities to retreat to after a day of adventure. Step out the front doors and you’ll find some of the best bits of the city within a few minutes’ walk – from Boston Common and Public Gardens to the latest sightseeing attraction, View Boston with unbeatable 360 views over the twinkling skyline. There's also not one but two conveniently connected malls so you can shop to your heart's content.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • No Smoking
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Centrally-located in the heart of Boston's Back Bay neighborhood within walking distance to Copley Square and Newbury Street. Connected via an indoor passage to The Shops at the Prudential Center Mall. Transfer time from Boston Logan International Airport: 15 minutes.

Hotel information

1,220 rooms and suites on 29 floors. All with air-conditioning, TV, tea/coffee-making facilities, complimentary bottled water, mini-fridge, bathrobes, WiFi access*, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer. 

Traditional Rooms are 240 sq ft with 1 king-size bed, 1 queen-size bed, or 2 double beds, sleeping maximum 4 people.

Premium Rooms are 228 sq ft and have views of the Charles River, with 1 king-size bed or 1 queen-size bed, sleeping maximum 2 people. 

Executive Deluxe Rooms are 350 sq ft and have 1 king-size bed plus sofa bed, sleeping maximum 3 people. 

One Bedroom Junior Suites are 415-480 sq ft and feature a separate living room with sofa bed, and bedroom with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

  • Booking Bonus: Receive up to 50% off the accommodation cost when travelling between 24 Oct '24–31 Dec '25.Any applicable offers havebeen calculated into the prices shown. Offers may not be combinable.

Indoor swimming pool with outdoor deck and retractable roof. 24-hour fitness centre. 

Complimentary WiFi in lobby and public areas. Convenience store/Gift shop. Self parking $70 plus tax, per day (payable locally, subject to change). Laundry/dry-cleaning services*. Concierge. Room service*. 

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge. 

Please note: This hotel is currently undergoing renovations to the guest rooms, restaurant, and lobby. Noise disruptions will be kept to an absolute minimum. Room service will be available, allowing you to order breakfast, lunch, dinner, snacks, sweets and beverages. The check-in experience will move to a temporary space in the lobby for the time being, however you can also use the Bonvoy app to check-in. The pool deck remains early. The renovations are expected to be completed in October 2024.

Please note: one person must be 21 years or over in the room to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1316)
  • Very good (1260)
  • Average (568)
  • Poor (177)
  • Terrible (219)
Image of the Tripadvisor rating Location is great, but sleeping experience is not

Oct 1, 2025 Jewelisms Williamsburg, Virginia

First, the pros: -- We loved the location. It's very convienient to so many things. -- The view from our room was excellent (for once). -- The room was modern and clean. -- The staff were friendly And the cons: -- The room was tiny, and there was nowhere to unpack our clothes. For the few things we hang, the closet was fine, but I really… Read more
First, the pros: -- We loved the location. It's very convienient to so many things. -- The view from our room was excellent (for once). -- The room was modern and clean. -- The staff were friendly And the cons: -- The room was tiny, and there was nowhere to unpack our clothes. For the few things we hang, the closet was fine, but I really dislike the trend I've seen in hotels for removing the dresser, entirely. Especially for small rooms, it just makes it so difficult to keep things tidy. I hate living out of my suitcase and the 2 hole cubby thing in the closet is not adaquate. -- The soundproofing between rooms was inadaquate, as we were kept awake by our neighbors carrying on and going in and out of their room until 2am our first night -- There is no way to close the door quietly, even if you're *trying* to be considerate (to be fair, this is an industry-wide thing. I've never been in a hotel where the doors weren't way too loud) -- The pillows were the worst I've ever tried sleeping with. Too little filling to be useful, and the pillow's casing (not the pillow case, but the pillow itself) was plastic and I sweated through the night, when I could sleep at all. Who thought that kind of pillow was a good idea? -- The AC was not great. We had to turn it to 62 to just exist in the room. It was definintely NOT working right. All in all, I don't think we'll stay there again. I've been pretty loyal to the Marriott brand for years, but Sheraton is always hit or miss. This one leans pretty close to miss for me, unfortunately Read less
Image of the Tripadvisor rating Lovely hotel

Sep 27, 2025 Go782798

A lovely hotel near to the hustle and bustle of Boston but far enough away from it at the same time. I really enjoyed the coffee in the room and the shower was excellent . The room was modern and clean. Only one slight thing that stood out was a dark haired lady that checked us in she just didn’t seem interested or happy not one smile , I thought… Read more
A lovely hotel near to the hustle and bustle of Boston but far enough away from it at the same time. I really enjoyed the coffee in the room and the shower was excellent . The room was modern and clean. Only one slight thing that stood out was a dark haired lady that checked us in she just didn’t seem interested or happy not one smile , I thought that might be a one off but the day we were checking out the same lady not one smile, seems like a silly thing to moan about but all four of us noticed it and just thought it was strange as we’re used to a smile cheerful reception. Read less
Image of the Tripadvisor rating Check you bill before leaving

Sep 27, 2025 Gary L

Upon checkin our cc was charged 100 for incidentals and was to be refunded if no expense occurred…Two days later it was posted plus $109.25 We contacted accounting several times and they can not find us in their their System And can’t tell us what the charges are for ( we had none) It’s going on 3 weeks with no results
Image of the Tripadvisor rating Updated Hotel

Sep 22, 2025 Victor M

The Sheraton Boston Back Bay reportedly underwent a $100 million renovation. Our room on the 28th floor (29 floors total) was very modern and geared towards business people. The hotel has a state of the arts fitness center and large indoor pool for lap swimming. There were constant business conventions during our stay. Since the renovations… Read more
The Sheraton Boston Back Bay reportedly underwent a $100 million renovation. Our room on the 28th floor (29 floors total) was very modern and geared towards business people. The hotel has a state of the arts fitness center and large indoor pool for lap swimming. There were constant business conventions during our stay. Since the renovations were recently completed, there is currently no restaurant and it’s unknown what the hotel’s plans are for a restaurant. However, there are ample eating places in close proximity of varying prices and cuisines. The hotel is nicely located in the Prudential Center and close to the subway and Back Bay’s main restaurant/shopping areas. The Back Bay Area is very chic and has a diverse demographic population. It is also close enough to walk to the Boston Common and even to the downtown and freedom trail area for someone who likes to walk. Read less
Image of the Tripadvisor rating Excellent stay

Sep 11, 2025 lucycan San Diego, California

First time staying here. This hotel is completely redone from top to bottom. New lobby, new guy, new rooms, new bar. Its location is excellent attached to the mall. The rooms were wonderful. I had an amazing view overlooking the Charles river. The bed was comfy. The shower could have used a bit more pressure. The bathroom had great light. … Read more
First time staying here. This hotel is completely redone from top to bottom. New lobby, new guy, new rooms, new bar. Its location is excellent attached to the mall. The rooms were wonderful. I had an amazing view overlooking the Charles river. The bed was comfy. The shower could have used a bit more pressure. The bathroom had great light. The AC worked wonderful. The hotel went out of the way to accommodate my request for a quiet room. The hotel is nearly perfect. Best hotel stay in Boston ever. Read less