The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Close to City Centre
Where is it
Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.
Hotel information
1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, complimentary WiFi access, tea/coffee making facilities, safe, hairdryer and iron and ironing board.
Traditional Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Deluxe Rooms offer city views, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Club Level Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Club Level Executive Suites feature an additional living area with a sofa bed, and 1 king-size bed, sleeping maximum 4 people.
Governor's King Suite is a one bedroom suite with a living and dining room, 2 bathrooms, and bedroom with 1 king-size bed, sleeping maximum 4 people. This suite also includes club lounge access.
Club Level Rooms and Suites: are located on higher floors and include access to the 42nd floor club lounge, which offers complimentary continental breakfast, hors d'oeuvres, grab and go snacks during the day, non-alcoholic beverages, WiFi and business services, as well as a bar for paid alcoholic drinks.
Pelican Bar (serving drinks and light bites). Roux Bistro (traditional cajun and creole cuisine, open for breakfast). Starbucks® on-site. 42nd level club lounge (only available for club room guests). Room service*.
8th floor outdoor pool deck. 24-hour fitness centre.
Complimentary WiFi access. Gift shop. Laundry service*. Self-parking $42 plus tax per night, and Valet parking $52 plus tax per night (payable locally, fees subject to change).
One person must be aged 21 years and over in each room at check-in.
*Denotes local charge.
Based on 3409 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1169)
Very good (1194)
Average (560)
Poor (289)
Terrible (197)
Shereton and Pande were both amazing!!
Mar 20, 2026Lisa2014646Detroit, Michigan
My husband and I traveled to New Orleans the second weekend in March. The hotel was located in the best spot to be central of downtown New Orleans and the French Quarter. The gym and pool were great, but the best part of our stay was Pande at the front desk. He went above and beyond the call of duty. He answered all of our questions during our…
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My husband and I traveled to New Orleans the second weekend in March. The hotel was located in the best spot to be central of downtown New Orleans and the French Quarter. The gym and pool were great, but the best part of our stay was Pande at the front desk. He went above and beyond the call of duty. He answered all of our questions during our stay, got us a room upgrade and free coffee everyday with our Marriott membership. Thank you so much!
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Excellent place to enjoy New Orleans
Mar 18, 2026rpgamble7Las Vegas, Nevada
Nice older hotel in downtown. Close to everything in the French Quarter. Rooms are nice and comfortable. Beds are very nice. Plumbing needs work. Hard to get hot water. Furniture needs to be replaced. Coaches sit to close to the floor. Hotel staff do everything they can to make your stay enjoyable. This is why I gave the hotel 5 stars.
Our stay reflected both the level of service Marriott is known for and areas where consistency fell short, resulting in an overall mixed experience.
Several team members truly embodied Marriott’s hospitality values and made a meaningful difference in our stay. Camri at check in was exceptional—empathetic, patient, and genuinely caring. Her…
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Our stay reflected both the level of service Marriott is known for and areas where consistency fell short, resulting in an overall mixed experience.
Several team members truly embodied Marriott’s hospitality values and made a meaningful difference in our stay. Camri at check in was exceptional—empathetic, patient, and genuinely caring. Her compassion helped turn around what began as a stressful day and allowed us to relax and enjoy New Orleans. DJ at valet was energetic and welcoming, setting a positive first impression. Ken at the concierge desk provided solid recommendations, including a gator tour that my cousin—visiting New Orleans for the first time—really enjoyed. Avery assisted us during checkout and was calm, respectful, and professional, making our departure smooth.
However, there was also an interaction that did not align with the service standards one expects from a Marriott property, particularly as a Bonvoy member. While attempting to confirm where a provided daily credit could be used, I approached a bell stand attendant named Chris. The interaction was dismissive and unhelpful—eye contact was avoided, and I was repeatedly redirected to the bar without a clear explanation, even after clarifying my question. The lack of engagement and guidance contrasted sharply with the professionalism demonstrated by other team members.
While the kindness and dedication of several associates positively influenced our stay, the inconsistency in guest service prevented this experience from fully meeting Marriott brand expectations. With more uniform training and accountability across all guest facing roles, this property has the potential to deliver a stronger and more consistently Marriott level experience.
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Great Location, But the Property Needs Updating
Mar 15, 2026TANZANIA09DcDC
I’ve stayed at this hotel at least 20 times a year for the past 10 years, and the location is still one of the best. The staff is always friendly, helpful, and welcoming, which I truly appreciate.
However, I’ve started to notice that the property is beginning to show its age. The rooms could use some updating—the carpet feels a bit worn, the…
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I’ve stayed at this hotel at least 20 times a year for the past 10 years, and the location is still one of the best. The staff is always friendly, helpful, and welcoming, which I truly appreciate.
However, I’ve started to notice that the property is beginning to show its age. The rooms could use some updating—the carpet feels a bit worn, the towels look a little dingy, and overall the hotel is starting to feel dated.
I still love the location and the service from the employees, but it’s no longer the consistent 5-star experience it used to be. With a few updates and improvements, this property could easily get back to that level.
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Not a Good Place to Stay
Mar 13, 2026Adrian RSan Antonio, Texas
There were several things I did not like about this hotel and my experience there.
First of all, the hotel seem to want to charge me for every single thing. There were charges on my bill that made no sense. When I asked for an explanation, their explanations made absolutely no sense. What is a destination fee? Is it a fee that the hotel imposes to…
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There were several things I did not like about this hotel and my experience there.
First of all, the hotel seem to want to charge me for every single thing. There were charges on my bill that made no sense. When I asked for an explanation, their explanations made absolutely no sense. What is a destination fee? Is it a fee that the hotel imposes to get back money lost through discount booking sites?
Also, $72 per night for parking? Not sure if this rate is standard, but it seems ridiculously high to me.
A deposit that is only partially refunded? You have to spend money on hotel food and drinks to get back a fraction of your deposit. By the way, an order of wings in the hotel was $18 but ended up being $30 because of taxes and a delivery fee. So much for getting back any part of my deposit.
The beds were small and not comfortable at all. The decor seemed dated. When we called to get towels, no one answered the front desk. We called the front desk for other reasons, and could not get anyone to answer.
Front desk associates were rude on multiple occasions, especially at check out. They seemed impatient and bothered.
The Starbucks staff were also rude. One associate told my daughter that they didn't take Cash App and rudely walked away. The main cashier acted in a manner that kept us from going back. She had a horrible attitude.
The cafe in the hotel was kind of nice. Again, however, the person taking orders had a bad attitude and proceeded to stick her hands down the front of her pants and scratch herself right in front of us. Gross!
We will definitely not be staying at the Sheraton in the future, nor do we recommend that anyone stay there. Will definitely explore other options
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Shereton and Pande were both amazing!!
