Moon Palace Jamaica

Ocho Rios, Jamaica

Star rating

Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom
Walkout Suite Terrace
Kids' Club
Wired Teens' Lounge
Resort View with Balcony
Ocean View Room
Momo Restaurant
Pier 8
Lobby
Buccaneers Reef
Lobby
Superior Honeymoon Room
Awe Spa
Noir Nightclub
Pier 8
Jerk Hut
Martini Bar
Gondola Restaurant
Walk Out Suite
Wired Lounge
Wired Lounge
Resort View King
Deluxe Resort View Bathroom

The hotel

Occupying centre stage on the largest private beach in Ocho Rios, the Moon Palace Jamaica promises as many sensational sea views as classic Palace Resort touches which is why this is one of the hottest properties in the Caribbean. Consisting of 680 guest rooms, contained within two shimmering towers, you'll be totally spoiled for choice and with six restaurants and six bars to choose from, you certainly won't be left wanting when it comes to a warm welcome. World-class dining options and a tempting gourmet corridor provide a taste of things to come with the excellent Piano Bar offering a world of wine which has been expertly critiqued for your own deliberation. Guest rooms offer resort or ocean views, fully stocked mini-bars and 24-hour room service, you may prefer to relax in private. Of course, that's not where the fun stops and if you're travelling with kids, they'll be itching to get out of the room to their own pool with slide or play at the splashpad, or grab a console in the wired teens' lounge - there's plenty of family options to keep your brood happy and active all day long. With four other swimming pools, excellent spa facilities and loads of daily activities, there's never a dull moment and with the stunning Dunn's River Falls just 15-minutes away, getting out and experiencing the very best of Jamaica doesn't get any better than this.

Amenities

  • Kids Club
  • Families
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • No Smoking
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on the North coast on the famed Ocho Rios Bay, 15-minutes from Dunn's River Falls. Transfer time from the airport: 1 hour and 30 minutes. Complimentary transfers included for stays of 4 nights or more (only applicable to/from Montego Bay Airport).

Hotel information

680 rooms on up to 14 floors with lifts in each block. All with air-conditioning, smart TV with personalised streaming via Google chromecast, safe, WiFi access, coffee maker, alarm clock, liquor dispenser containing white rum, dark special rum, whiskey and vodka, mini-bar (refreshed daily) containing soft drinks, bottled water, juices and domestic beer, bottle of red wine on arrival, CHI bath products, hairdryer, hair straighteners, bathrobes and slippers.

Deluxe Resort View Rooms are located in the North Tower, these rooms feature either one king-size bed or two double beds, accommodating up to two adults and one infant, views overlooking the resort grounds or surrounding hotel property.


All Inclusive of: all meals and drinks by the glass. All activities unless otherwise stated.

Deluxe Resort View Rooms with Balcony are located in the South building and have a balcony with table and 2 chairs, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Deluxe Ocean View Rooms have a French balcony, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults and 1 infant.

Superior Deluxe Ocean View Rooms with Balcony have a balcony with table and 2 chairs, 1 king-size bed, some with 2 double beds, sleeping maximum 2 adults and 2 children.

Superior Honeymoon Deluxe Rooms, with ocean views and balconies, feature 1 king-size bed, sleeping maximum 2 adults. Includes the following benefits:

- Bathroom with shower

- Welcome bottle of wine

-Liquor dispenser containing premium upgraded brands of liquor: Bombay Sapphire Gin, Appleton Estate V.X., J&B Whisky and Absolute Vodka (subject to change)

- Mini-bar containing sodas, bottled water, juices, beer and snacks (stocked on request)


- WiFi access

- 24-hour room service

- Private beach lounge chair area with waiter service

- Nightly petit fours

- Pillow and aromatherapy menus


- Private check-in (subject to availability)

- Exclusive beach bag.

Superior Family Deluxe Rooms with 1 bedroom with king-size bed and 1 bedroom with 2 double beds, sleeping maximum 4 adults and 2 children or 2 adults and 4 children. Includes welcome amenities for families:

- Xbox ONE/selection of Xbox games upon request

- Mini-bar stocked with chocolate milkshakes, juice, soda, water and snacks (stocked on request)

- Fun in the sun bucket kit

- L'Oreal kids bath products

- In-room family guide with activities schedule

- Kids’ size slippers and robes.

Superior Walkout Suite with ocean views and private terrace, featuring 1 king-size bed or 2 double beds, sleeping maximum 4 people. This room includes:

- Double whirlpool tub

- Private terrace with hammock

- Liquor dispenser with premium, upgraded brands: Bombay Sapphire Gin, Appleton Estate VX, J&B Whisky, and Absolut Vodka (subject to change at any time)

- Mini-bar stocked with sodas, bottled water, juices, and domestic and imported beers (restocked daily)

- In-room snacks

- Exclusive beach bag

- Pillow and aromatherapy menus

- 24-hour room service and turndown service.

6 restaurants: Buccaneers Reef (International buffet, open for breakfast lunch and dinner), Pier 8 (seafood à la carte, open for breakfast, lunch and dinner), La Gondola (Italian à la carte, open for dinner), Momo (Pan-Asian, open for dinner). Sun Deck (pizza served at lunchtime and a la carte Indian cuisine for dinner). Jerk Hut on the beach serving Jamaican grilled specialities (open for lunch and dinner). Coffee shop. 6 bars including a Piano bar, a sophisticated bar specialising in homemade cocktails and wines, Loud Bar with live music, and Noir nightclub.

Nightly entertainment.

4 swimming pools and 1 children's pool. Awe Spa*. Fitness centre and daily activities. "The Playroom" Kids' Club with a soft play area and wet play area. Wired Lounge (for teens) with arcade games. Non motorised water sports. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them.

Complimentary WiFi throughout the property. Dry-cleaning/laundry service*. 24-hour room service.

3 night minimum stay.

* Denotes local charge.

Dress code: wet clothes or uncovered swimwear not allowed in the restaurants at any time, footwear must be worn, no vest tops allowed. Evenings, long trousers, collared shirts and shoes are required at Gondola and Momo.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5240)
  • Very good (1190)
  • Average (498)
  • Poor (285)
  • Terrible (432)
Image of the Tripadvisor rating Excellent Location an facilities

Jun 22, 2026 Chris G

Good facilities. Professional staff Momo restaurant is awesome
Image of the Tripadvisor rating Pretty good. The chef is the biggest part in my opinion

Jun 21, 2026 Declan L

The food was great. The chef was alright. He used brainrot in his humor which I didn’t like, and his energy wasn’t the most captivating. He seemed like he was trying to be non-chalant, meaning acting like he isn’t trying or doesn’t care. He was terrible, just alright.
Image of the Tripadvisor rating Moon Palace Failed Us To The Upteenth Degree

Jun 21, 2026 Ashley R

We chose Moon Palace Jamaica for our wedding because we believed their team would care for the most important day of our lives. That belief is the thing we grieve most, because it was never honored. We left heartbroken. For roughly eighteen months leading up to the wedding, communication with the staff was unreliable at best; emails, calls, and… Read more
We chose Moon Palace Jamaica for our wedding because we believed their team would care for the most important day of our lives. That belief is the thing we grieve most, because it was never honored. We left heartbroken. For roughly eighteen months leading up to the wedding, communication with the staff was unreliable at best; emails, calls, and texts that went unanswered for days, weeks, or months leaving us anxious about whether anything was being handled at all. By the time we arrived, days before the wedding, we had guest relations reach out three times to no avail. We went looking for them and found them once again chatting it up and not taking accountability. I planned my own wedding. As the bride, I was the one chasing answers, confirming arrangements, fixing problems, and coordinating the logistics we had paid their team to handle. I should have been resting and celebrating with my guests. Instead I was doing the wedding planner, the events manager, front desk, and shuttle job for them. At one point a staff member even remarked that I should be on payroll! An admission, in so many words, that I was doing the work they were being paid for. Days before my own wedding, when I finally reached the manager in person to ask whether the wedding was even still happening, the answer was simply, "Let me check." The accommodations were genuinely unsettling. There were roaches in the room. The air conditioning didn't work. We found blood on the sheets; something no guest should ever have to see, let alone a couple on their wedding week. We were moved from room to room, and even the final honeymoon suite had no hot water. When we reported these things, no one came. I know the calls are logged. A complimentary room and upgrade we'd been promised in writing never materialized, yet we were charged $1,200 to make up for it. Then came the day itself, and the event staff is where the heartbreak became complete. No one could be found when they were needed most. The ceremony audio failed, they didn’t even try, so our guests couldn't hear our vows. I waited alone in a room an additional 20 minutes because nothing was ready, and the ceremony started later than needed. The disorganization ran straight through the reception. The Welcome sign was placed after guests were seated. No one directed our guests after the ceremony. I cried and it wasn’t tears of joy. The day I had personally planned, saved for, and dreamed about slipped away in front of us. Undone by the very team hired to carry it out. We will never get it back. No accountability, no empathy, no true compassion or respect for those who are planning the most important day of their lives. There’s more however the time we’ve spent preparing, planning, and executing on this matter has been strenuous. I will have more to come soon, on my own time. We don't write this in anger. We write it in disappointment and sadness, that I did their job and still watched them ruin the day anyway, and that no bride should have to plan her own wedding only to be failed by the people she trusted to deliver it. We cannot recommend Moon Palace Jamaica for a wedding. At all. Read less
Image of the Tripadvisor rating Great Experience

Jun 21, 2026 Shelly-Ann B

Ocho Rios locayion was lovely. Wish we had more time
Image of the Tripadvisor rating Good vibes

Jun 20, 2026 Sarah2345636 Buffalo, New York

Eli was an amazing chef. He is very funny and entertaining. The food was also excellent.