Known as Canada's 'Castle in the Rockies', Fairmont Banff Springs is a world-renowned iconic resort and stands as a symbol of Canadian hospitality. Located in the heart of Banff National Park with some truly breathtaking views, this is a place so magical you'll think you awoke in a storybook. With renovated guest rooms and suites, 11 dining outlets, a Willow Stream spa, bowling centre, shopping and entertainment, there is something for everyone. Access three nearby ski areas and explore the National Park, with cross-country skiing, ice skating and horse drawn sleigh rides available almost from your doorstep.
Amenities
Golf
Ski
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Safety Deposit Box
Spa
Swimming Pool
Valet parking
Where is it
In a beautiful location, only 1 km from downtown Banff, easily reached by on foot or public transit*. Transfer time from Calgary Airport: 1 hour 35 minutes.
Hotel information
764 rooms on 9 floors in 3 wings with 8 lifts. All with satellite TV with pay-per-view films, WiFi Internet access*, telephone, tea/coffee-making facilities, safe, hairdryer and iron and board. Fairmont Rooms with 1 king-size bed, 1 queen-size bed or 2 twin beds, sleeping maximum 2 adults.
Deluxe Rooms are larger with either 1 king-size bed, 1 queen-size bed or 2 queen-size beds sleeping maximum 4 adults or 2 adults and 2 children.
Junior Suites have 1 king-size bed and a sleeper sofa, sleeping maximum 4 adults or 2 adults and 2 children.
Fairmont Gold Rooms are located on the 4th and 5th floors with private check-in and access to exclusive Fairmont Gold Lounge which offers continental breakfast, tea and coffee and complimentary evening canapés (5:00pm–7:00pm), rooms have either 1 king-size bed or 2 queen-size beds and sleep maximum 4 adults or 2 adults and 2 children.
10 restaurants and lounges including: Castello's Ristorante, Waldhaus Restaurant, Waldhaus Pub, Grapes Wine Bar & Bistro, 1888 Chop House, Bow Valley Grill, Rundle Lounge, STOCK and the Ramsey Lounge & Samurai Sushi. Indoor and outdoor heated swimming pools and whirlpool. Willow Stream Spa* with mineral pool and fitness centre* with classes, cardio-equipment and free weights. Bowling centre*. Golf course*. Tennis*. Horseback riding*. Ice rink*. Gift shops. WiFi access* in public areas. There is also a frequent shuttle* to Mount Norquay, Sunshine and Lake Louise for downhill and cross-country skiing in the winter months. Car parking CA$27 plus tax for self-parking and CA$41 plus tax for valet parking, per day (payable locally, subject to change).
*Denotes local charge.
Based on 9853 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (6551)
Very good (1885)
Average (745)
Poor (415)
Terrible (258)
Memorable bucket list night
May 23, 2026shaunac71Mount Pearl, Canada
We stayed on the gold floor. Valet service, separate check in. This was a bucket list experience. Hotel is bustling, so many staff running around at all times. We saw a wedding banquet being prepared - absolutely stunning. Had a Rockies view room, enjoyed the gold lounge, we swam in the pool and enjoyed the warm sauna. Hot tub was under…
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We stayed on the gold floor. Valet service, separate check in. This was a bucket list experience. Hotel is bustling, so many staff running around at all times. We saw a wedding banquet being prepared - absolutely stunning. Had a Rockies view room, enjoyed the gold lounge, we swam in the pool and enjoyed the warm sauna. Hot tub was under maintenance which is too bad. All in all, amazing experience. We would go back in a heartbeat. We were treated royally by the staff. This is an amazing hotel and worth the hit to the wallet to go. Maybe someday we will go back for longer than one night!
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Poor hygienic standards
May 17, 2026411jagathg
We booked this hotel as it was supposed to be one of the best hotels in Banff. It looked grand from outside but unfortunately we had a bad experience with cleanliness which I believe is an ongoing problem with this hotel.
The room we were given had a toilet with a significant brown deposit at the bottom which appeared as long term poor standard of…
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We booked this hotel as it was supposed to be one of the best hotels in Banff. It looked grand from outside but unfortunately we had a bad experience with cleanliness which I believe is an ongoing problem with this hotel.
The room we were given had a toilet with a significant brown deposit at the bottom which appeared as long term poor standard of cleaning. It was disgusting. We informed reception/ housekeeping and they tried to clean it for us but they could not. Housekeeping team said the toilet bowl needs to be replaced.
We were asked what we want to do and we requested a different room. They offered a smaller room with smaller beds which was not the ideal but we accepted hoping we will get a clean washroom. Unfortunately the toilet in that room was the same.
(I have attached pictures of both toilets)
It appeared as the hotel staff did not see this was an issue, they were not very polite when communicating; obviously their standards of hygiene was that low.
Communication skills of staff were also questionable across the board.
We stayed in Fairmont chateau Lake Louise before going to Fairmont Banff Springs and their standards were much better in comparison.
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Great time!
May 13, 2026valentinarossi1Toronto, Canada
We had an excellent overall experience at this hotel. While the interior design was somewhat underwhelming compared to expectations, the breathtaking views were truly one of a kind and more than made up for it.
The on-site restaurants were exceptional, offering high-quality food and memorable dining experiences. Additionally, the staff throughout…
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We had an excellent overall experience at this hotel. While the interior design was somewhat underwhelming compared to expectations, the breathtaking views were truly one of a kind and more than made up for it.
The on-site restaurants were exceptional, offering high-quality food and memorable dining experiences. Additionally, the staff throughout the property were attentive, professional, and provided excellent service.
I would certainly recommend staying here for the views, dining, and overall experience.
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Almost a 5 but expensive drinks.
May 13, 2026nickrashteadAshtead
All in all it’s a great hotel. It has a very good indoor pool and the food offering is excellent. It clearly has a large conference offering but that doesn’t really affect the leisure side.
Breakfast can be slow if you arrive after 8am. The drinks, especially wines, are very expensive.
Best Afternoon Tea Ever
May 10, 2026angelabolithoweston-super-mare
Everything about my solo visit for Afternoon Tea was perfect!
The food was fantastic, the views were spectacular and I had a lovely table from which to enjoy them.
The service was the best I've experienced in Canada and I very much appreciated being made to feel "important" and valued on this Mothers Day special event.
There was nothing that could…
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Everything about my solo visit for Afternoon Tea was perfect!
The food was fantastic, the views were spectacular and I had a lovely table from which to enjoy them.
The service was the best I've experienced in Canada and I very much appreciated being made to feel "important" and valued on this Mothers Day special event.
There was nothing that could have made this any better.....other than sharing it with my son who was back home in the UK.
Thank you 🇨🇦❤️🍰🍾
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Memorable bucket list night
