Couples Swept Away

We have been to the Couples resorts about 17 or so times. Six times to Swept Away. We had a lovely trip. As usual, there were pros and cons, but I would definitely recommend. A few comments below. Loved… Drinks. Comfy bed. Feathers and Lemongrass…so good. All the food is very good and there is something for everyone. Steel drum band and most other entertainment at Palms. One night because it was slow, staff was singing and dancing with the entertainment and it was so fun. Service by 99% of staff is excellent. New coffee bar (we don’t drink coffee, but the cakes were delicious). Chill vibe. Beach…both the availability of chairs and shade and the beautiful water. Readily available beach towels. Pool by Palms. Jerk chicken at the grill…delicious as usual. Bonfire and the guy they had singing and playing guitar. Maid service. Couples massage was very nice and spa is lovely. Martini bar. Security on beach. Gift shops. Comfortable bus ride to and from resort. SCUBA. The reef in this part of Jamaica isn’t going to wow you, but they are an efficient shop with good equipment and friendly staff. Didn’t love… Beach vendors as the same ones loudly ask you repeatedly (meaning multiple times a day/week) if you want something. Beach Front Room is a little tired looking. Air conditioning was struggling to keep the room cool. Ants in the bathroom, especially after the rain. The fact that Patios didn’t open on Oct. 1 as stated when we booked. Very loud tractor raking the beach at about 6 am every day but one during our stay. I appreciate that they keep the beach beautiful, but this woke me up every morning. Pool by the swim up bar was not very clean and small section by the bar was so yucky looking we didn’t even go in. Ultimate Chocolate’s newer format. It used to be so much fun, listening to him play, sing, and tell stories. We went to see him twice and it was basically karaoke. Disappointing. People bringing they own speakers to the beach/pool and playing loud music. This trip was the first time we encountered this. Read less

CSA is one the best all inclusive resorts we’ve stayed at so far. There are some minor areas of improvement, but for the price we booked, we are very happy with everything we received. FOOD: The only breakfast options while Patois is closed for renovations were The Palms Buffet and continental room service. We opted for the buffet everyday, and it was fine. There was less selection than we were used to, but we were able to find something we liked everyday, such as pastries, made to order eggs or omelets, and other classic breakfast fare. I was disappointed by the continental breakfast offered at The Palms between 5-730am. We had to leave at 7am for our flight home, and the only other option was room service with the earliest slot being 630-7am. I assumed the selection at the buffet would be the same as room service, but when we showed up, there were 2 yogurt cups, a bowl of fruit, and some coffee and OJ. This was very surprising considering I don’t think 7am is early for breakfast. We opted to eat at the airport instead. In general, the food hours are later than I’m used to— the buffet didn't open for lunch until 12:30, then 6:30PM for dinner. There was usually something else open, though. For lunch, we had 3 options between the two outdoor a la carte restaurants and the buffet. The food was generally really good, and I appreciated the healthy options at Seagrapes. The buffet for lunch was so-so. For dinner, we were able to reserve one of the two specialty restaurants (Lemongrass and Feathers) every day of our stay with Guest Services each morning. It was a little inconvenient that I couldn’t make >1 reservation at once and I couldn’t get the website to work either, but I was happy we didn’t have to eat at the buffet for dinner. Based on other reviews, it sounds like the reservation availability varies throughout the year. The food at the specialty restaurants was awesome. Best out of any AI I’ve been to, and they varied the menu throughout the week. I loved the high quality options as well, such as lobster, shrimp, crab, steak, duck, and lamb chops. BTW get the soup!! There was also impressive live entertainment every night at the Palms/Lemongrass. It got loud at points, so consider booking an early dinner if that bothers you. DRINKS: Awesome drinks, top shelf liquor in room and at bars, cocktail menus with a daily special offered every day. I definitely recommend the martini bar. We also loved the coffee bar with specialty coffee drinks. The only thing that would’ve been nice is having more of a main bar/lobby bar like other resorts have. There was a bar in the Palms buffet, but there wasn’t really many places to hang out nearby, and it felt kind of awkward to walk in from the back of the buffet. BEACH: Beautiful location, cannot go wrong. There were some cats outside, but we never encountered feces. They mostly stayed to themselves. No dogs. The vendors on the beach did try to get your attention, but they were not allowed to approach your chairs like they are at other beaches/resorts. Security did a good job of managing vendors. This was not a big deal to me, and it seemed like many guests appreciated the availability of goods/services. CLEANLINESS: Generally the food areas were very clean. There were a couple birds in the corner areas of the open air restaurants, but there’s really not much you can do about that. One area of improvement would be more efficient pick up of dishes from the rooms. It appeared that cleaning staff would stack dishes outside and leave them to be picked up for later, but it took a long time for this to happen. Our room was consistently tidied twice a day. It wasn’t the best cleaning we’ve ever had at an AI, but it got the job done. More attention to the shower floors and general organization would be ideal. We also did have an odor problem in our bathroom after it rained, but maintenance promptly dealt with it. We were also told they would let us move rooms if need be, but the smell went away. ACTIVITIES: This is not a party resort by any means, and that was fine by us. We are a young couple but still found plenty to do. We were a little disappointed about the lack of people playing beach volleyball, but that’s ok. We loved being able to do free snorkeling excursion, the sunset catamaran with swimming (no snorkeling unfortunately) in the caves, water skiing, sailing, and scuba diving. The activities alone added several hundred dollars worth of value to our stay, and these inclusions will probably convince us to come back. If you are looking to do water sports, I recommend checking in with the employees each day to see when lessons are happening. The sports complex was great as well. There was daily pickleball and tennis. I recommend going across the street and checking the schedule for things that may not have made it onto the main schedule. The spa was also great! We had an awesome couples massage, then we got to relax in a small heated pool. The only thing that would’ve made it better would be glasses of champagne. There were also massage options for $1/minute on the beach off resort, but we didn’t go. ROOM: This is where CSA shows its age a little bit. The rooms are on the smaller side, and there is no tub/jacuzzi. Every room has a nice balcony, though. The room was great for our purposes, but I don’t think the upgraded rooms would be worth it, unless you’re really interested in being slightly closer to the beach. We could still see the ocean from our balcony in our garden view room. Our room was one of the closest to the main road, and we were not bothered at all by road noise except once when a siren went by. Our mini bar was not stocked regularly unfortunately with one request not fulfilled, but the initial stock up plus one request was plenty for our stay. GENERAL: The resort is decently big, but it takes less time to walk places than it seems from the map. The numbering system for rooms is confusing and we got a little lost on the first night, but that’s okay. There was a lot of construction happening since we were there in the off season. This was fine and expected. However, you could hear construction noise from the beach occasionally. If these kinds of things bother you, I’d suggest not booking during the off season. The pools were small, and the swim up bar was a little sad. If you’re looking for a nice pool, this is probably not the resort for you. We are 100% beach people so this did not bother us at all. SERVICE: I’m really surprised by how others talk about the service in other reviews. Of course not every person gave 100% great service, but we were well taken care of. I also don’t require someone to be cloyingly enthusiastic about fixing me a drink. It’s Jamaica, expect to be on island time. Overall, I totally see why half the guests were returners. Read less

Been here a handful of times. Experience was not great. Massage was bad, gave us incorrect departure info, construction right outside our room, pool bar filthy, and restaurant opening pushed back. Lack of entertainment. Tried to get ahold of management twice through email and phone and no communication was returned. We usually really enjoy this place but this time we did not. We did enjoy the beach, the Tiki Pon Da sea boat to the little island (best lobster), Lilys which is next door at Skylark, Great food, vibe and bartenders. Woodstock is a fun beach bar with food, Bambo Roots has live music at night so much fun. Flagg City had great lobster short walk from Woodstock and Roots. For good food Best in the West, jerk chicken is yummy. Read less

My husband and I have been to Couples Tower Isle 3 times and Swept away twice. We actually went to Couples Tower Isle for our Honeymoon 14 years ago. We tried Swept Away about 4 years ago as it looked so much prettier and the beach looked amazing. It was beautiful, but the staff wasn't as friendly as tower Isle --at all. The reason we stayed with Couples Resorts, was the feeling we had when we arrived, that all was taken care of, and the staff at Tower Isle would even say, "no worries, you are on vacation." If you passed a worker, they would smile and say "hi". It was not like that at Swept away a few years ago, but it wasn't awful either. We figured the beach was worth the service being a bit more "uninterested" in assisting or caring about how good of a time we had. We decided to spend our 14th wedding anniversary at Swept Away in August 2025. We stayed 6 nights. We went with high hopes and excited to just relax a bit. I read before we left that some restaurants were shut down due to slow season...we decided to go ahead and move forward....so we did know that some things would not be available. When we arrived, it was immediately clear, the staff had not changed, and if anything, it was worse. They did bring us a glass of champagne....with no words spoken...no smiles....nothing...and just walked away. We thought, ok, no big deal. Let's keep moving forward. It just continued. The staff at the Grill....would just stare at you when you walked up to order...with such a look of disdain. If we didn't speak, we probably would still not have our order taken. There was no confirmation when we were done speaking...she would write it down and then hand it off to the person behind the counter...and then walk away. This happened every single day we ate there. It was depressing. Oh well, we will do the water sports....My husband could not wait to get on the Hobie Cats...that was what he was looking forward to... Good Luck! Water sports staff would sit behind the counter...you could hardly see them. When you walked up they would all (about 6 of them sitting back there) and stare at you ....we asked about the hobie cats....they did not move. They said they were watching the weather.....Another person came up to do the same thing....but he wanted to take the lesson that started at like 2:00. (I can't remember)...But it was exactly the time the lessons started. They told him they were watching the weather. (The weather was perfect for Hobie Cats by the way...we had done it multiple times before). After we stood there beside the shak for about 20 minutes, with the other couple, I went back up and asked what we were exactly waiting for with the weather....Once again, they did not move. One of them said "What are you even wanting to do?" I said Hobie Cat, and the other person would like the lesson. The staff said oh that was at 2:00. I said he was here at 2:00 and you all said you were watching the weather. They had no response at all. The other gentleman waiting just left and said forget it. We tried one more day...and then just gave up. We then noticed a few days later, watersports accepting "tips" from a couple of guys that went out on different things with them.... We met a young honeymoon couple the next day and he asked us about our snorkel equipment we had bought at the gift shop....I told him the watersports shak might give him some. He said he went up there and they asked him how much he would pay.....and then they said 40 dollars for an hour and they would give him a snorkel. I could not believe how completey sick it made me to know that couples has now gotten to this point. I went to guest services to ask if the tipping policy was still "no tipping" at couples. She stated to me that "yes, technically it is, but guests will discreetly give out tips. I just have to be discreet". I literally stared at her and said thank you and walked away. I now knew why there was literally no "quality service" left at couples. I could go on, but at this point, I feel like I am wasting my breath begging Couples to get back to the same "level of service" they had 14 years ago on our honeymoon. My husband said things have changed, we will just have to go to Sandals or somewhere else in the future, as Sandals now has a No tipping policy as well. You can't make the staff be "nice" and "friendly". Heck, at this point I would have settled for just being cordial. Staff would just stare at us when we walked up to "get a drink, a coffee at the coffee bar" it was like we were intruding on their time. We saw staff drinking at the pool bar after it closed. Just sitting there having a great time! They ran out of towels multiple times on the beach. We would ask a staff if there were any more towels, and she responded "in your room". I just couldn't even speak. That being said. The beach is GORGEOUS! The room was great! Housekeeping did a great job! The food was not very good, in our opinion. We were forced to the buffet multiple evenings since it was slow season and they had closed restaraunts. One night it was pasta night. They had a staff member making pasta dishes by request. When I told her my order..she didn't even look at me. I then realized they had garlic sitting there and asked if I could add garlic to mine. She literally stopped, looked up.....made a big sigh.....slammed the pan back down. I didn't know if I was going to get the garlic or not........the person next to me stared at me and then walked away to go get something else...as she didn't want to deal with this person. I will miss you couples swept away....as you are the perfect location....perfect beach....but I will not pay such a large amount of money to be treated as if I am a burden to every staff member that was there. Do better for the people coming in the future. They deserve a wonderful experience for the amount of money they will pay. Read less