Sandals Royal Plantation Ocho Rios

Another amazing stay at SRP. Only really came on here to thank all the staff who make this place something truly special. The manager Omar has made a big difference. He comes round and talks to every guest but most importantly he listens to their feedback and actually does something about it. A couple of years ago we gave some feedback and it was great to see that the resort and management had taken it on board and made changes. He and the team are doing an amazing job Sandals - you are lucky to have them! The resort is being carefully updated - not so much to lose the charm that it has, but freshened so to make everything that bit more comfortable. We liked the updates to the room and to the resort itself. The staff here are some of the best I have ever experienced anywhere in the world. Everyone from the reception, to the waiting staff, bar staff, butlers, beach butlers, spa staff, room attendants are amazing and super friendly. Big shout out to our butlers Chase, Neil and Carlos, the beach boys Trevado, Romaine and Daniello, the mighty bar team of Garnet and Junior alongside Tressil and my favourite lady in the spa Shirley. See you next January, we cannot wait to come home :) Read less

We had an incredible experience at the Sandals spa and couldn’t be more pleased with the level of care we received from start to finish. Diana and Camille were our massage therapists and they were absolutely wonderful! They were skilled and genuinely focused on making sure we felt our best. We left feeling so much better than when we arrived, which is exactly what we hoped for. Tiffany at the front desk deserves a special shoutout. We had an issue with our appointment times, and rather than turning us away, she handled it gracefully and accommodated us without missing a beat. Samuel and Marcia were our spa attendants and did a great job showing us around and making sure we felt comfortable and oriented from the moment we walked in. The team also suggested some great products during our visit, but there was absolutely no pressure. Overall, the entire staff made this a truly memorable experience. Highly recommend the spa at Sandals and if you’re lucky enough to get this team, you’re in great hands! Read less

My stay at Sandals Royal Plantation was truly unforgettable thanks to my butler, Neil. From the moment I arrived, he made sure I had everything I needed and more. His attention to detail, professionalism, and genuine warmth made me feel completely taken care of. Neil didn’t just provide great service—he made the experience feel personal. He anticipated what I wanted before I even asked, checked in at the perfect times, and created a level of comfort that felt like family. Every part of my stay was elevated because of him. If you’re visiting Royal Plantation, you’ll be lucky to have Neil. He made my trip exceptional. Read less

As an overall review, we’ve had, yet again another fantastic holiday. This has been our 7th visit to SRP and being able to return for a relaxing visit and to celebrate our 32nd Wedding Anniversary, meeting old and new friends and all the regular staff has been amazing. The improvements made since the new General Manager, Omar, has started are very noticeable and much appreciated as is his very visible presence around the property. The repainting and renovations of the building, as an ongoing project and because of the recent storms from last year, is now, pretty much completed. The suites have been fully renovated and add a new more modern feel with softer furnishings, whilst retaining the original charm and design. A great job, well done for succeeding in this difficult balancing act. Marvin and Bebeato - our dream team of butlers that we’ve had on every trip, have been amazing arranging all those little essential details, booking the restaurants, suggestions for lunch on the beach, and ensuring everything runs smoothly, making for a wonderful experience and relaxing holiday. Nothing is ever too much trouble. Marvin has been our butler every year since we started coming to SRP and we hope that he and Bebeato will continue to be so on future visits, that we’ve already got booked. They are a great team and we very much appreciated all they do. Romaine, Danielle and Trevado the three Amigos….better known to all as the famous “Beach Butler” continue to entertain and delight us with new drink suggestions, conversations wonderful charm, hard work and rapid service. You get a lovely feeling from all the staff that for them, working at SRP is more than just a job and that they are genuinely happy to help guests have a fantastic holiday. This is one of the main reasons that we come back. There’s a wonderful team here. Many that we have met over the years have progressed in the organisation and others newly joining seem energised. All the staff have been exceptional and it is difficult to list all the stars but the ones that have stood out the most this year are: Samual, previously a kitchen assistant. He’s now moved to the Spa, doing a great job. I’ve been in the gym a few times and we’ve reviewed his plan….he should be a very muscular next year when we visit. Such a friendly happy kid with his amazing smile and his hope to progress. We think he will be excellent in this role and we were delighted to see him. Well done to Sandals Management for encouraging such hard working youngsters and giving them a real opportunity. A new, to us Chef Vinroy, made a fantastic lobster risotto for us and some friends from previous years on the Terrance as an evening treat. Fabulous. Demario, doing evening service on the Terrace (and other sections) was such a great guy and worked so hard on a very busy night serving and ensuring we’d drinks, the table kept tidy and that we’d a great evening. Finally serving coffee as the rest of the tables emptied. David and Abbie have kept us supplied with wonderful omelettes and assorted dishes at breakfast with such a cheerful and engaging attitude that has made breakfast time a highlight of the day. Chevanese on the Terrace, and we’ve seen her at the Grill, has been excellent, to say she’s only been here a few months she fits in so well, like she’s been here years. Her friendliness, efficiency and attention to detail is great. We are sure that she has a lot of the skills and professionalism to make a great butler at some point in the future. The Breakfast ladies, always cheerful and smiling in a morning. Stephanie, Tiana, Vanya and Sherika at the Terrace and Grill always brighten our morning with their wonderful smiles and helpfulness. Fabian, from the Water Sports, has built a formidable team on the beach that is hard working but still fun to be around whilst constantly monitoring guest activity in the water sports area and rapidly responding to any events that occur. Tivanne from the beach team, such an energetic guy, never stops. Has a wealth of knowledge and experience. He handles the Big Glass bottom boat like a pro. Lovely to chat with. We remember him from when he started at the water sports and he continues to do such a good job throughout the day in keeping the sand and equipment clean. The Terrace Hostess, is such a lovely lady with lots of charm and character ensuring we’ve been given the best service on an evening. She keeps the evening service running efficiently and is an excellent team member. We will miss our evening chats. The in-house entertainment has been very good. All three Natarki, Alex and Brandon have done excellent performances. The external entertainment has been a good range of musical bands and singers and don’t forget Bob the balancing and Fire guy, brilliant Estina, who has kept our room spotlessly clean and tidy. There are of course many, many others that have helped to make our stay wonderful and we appreciate the whole team for their hard work and amazing attitude. The only slight negatives this year: the gym equipment is less with the demise of the rower, the Cross trainer was never replaced and there’s a few missing bits on other equipment. It really needs a full overhaul and lets the standard down for this level of resort. Thank you very much for making our vacation. We will be back next year. Read less