Sandals Royal Plantation Ocho Rios

Royal Plantation has become our home away from home. The service and attention you receive is like nothing I’ve ever experienced before. Romane, Simon, Collin, Trevardo and Daniello take amazing care of us and are quite honestly, the reason we love SRP so much. They work nonstop ensuring everyone on the beach is taken care of. Romane even helped my husband with a surprise on our anniversary- always going above and beyond. All of these employees deserve recognition as they take care of every guest at the resort at the pool and beach. I’ve been to other resorts, multiple other Sandals and the service I get here is top notch. It’s the sweetest, most relaxing place to visit. Read less

We were back in Sandals Royal Plantation once again and can say with 100% confidence it reminded us of why we make this our 5 th trip. Coming here truly feels like coming home to family. We feel completely cared for here, the service is unmatched and you simply can not compare to anywhere else. From the very beginning Omar and Marvin (the GMs) make you feel like family from the moment you walk in. We were greeted by name, they are consistently found wondering around the resort ensuring each guest is pleased and happy, it is these small things that makes such a big difference and why you want to visit again and again. We need to send a very special, heartfelt thank you to our butler Anthony. He was outstanding in every way possible! Over many visits to Sandals (and many, many butlers) we have always said he is hands down the BEST butler we have ever had. The level of care, personal attention, professionalism and warmth he demonstrated daily was incredible. Everything was always done BEFORE we even had a thought and truly made our vacation completely stress-free. Anthony never missed a beat but the best part is that he appeared to be so genuinely happy to serve us in every possible way. He was consistently checking in on us, tending to needs before we were aware, adding special personal touches to our room. We felt like valued and special members of his own family the whole week. Thank you Anthony for making us feel so wonderfully spoiled from start to finish!! Our second butler Robert was also stellar and the two of them made a wonderful team "Easy Peasy!" became the theme of the week. These two worked so hard to make our stay amazing, attentive but in such a naturally relaxed way. We felt so well taken care of! The beach butlers (Romaine, Daniello & Trevado) were fantastic and unique to this resort. They always kept our glasses full and provided smiles on our faces all day. We enjoy talking to them and seeing them daily. Romane was our server for breakfast and lunch every day, he made such warm pleasant conversation each morning and truly seemed to care about making our meals special. The two women who seat you at breakfast were fabulous aa well. By day 2 they already remembered us, knew we ordered Mimosas (and had them ready at our table), knew our names and knew our room number. Attention to these small details are why guests feel like family. And of course last but certainly not least, Horatio in Loyalty, he was top notch!!! So efficient and always making sure to stop by and greet us any time he seen us. He alone helped us rebook our next Sandals vacation with ease and knowledge of all of the resorts. We find the food at this resort to be the best. Some of the resorts we have been to we found the meals to be mediocre at best. Here, you’re always guaranteed a great meal. All of the chefs came out to greet us during dinner and made sure we were satisfied. Papillon is by far our favorite restaurant there and maybe even our favorite of all sandals we have visited. Sandals Royal Plantation continues to deliver above and beyond our expectations. A beautiful property to go with impeccable service from amazing staff who make you feel like part of the family we cannot wait to come home for trip # 6! ( booked through Horatio!) Read less

We had a fabulous anniversary trip at Sandals Royal Plantation. The service was top notch and everyone truly makes you feel welcome and at home. This was our second Sandals stay but first visit at this resort and definitely not our last. All of the employees were so hospitable. By the end of our 5 nights we knew most of their names and they knew ours. The resort manager, Omar took the time to get to know all of the visitors and greeted us by name every day. We enjoyed conversation with Simone at the beach bar and appreciated her kindness! You can tell she truly cares about her job and her customers. Marvin and Bebeato went above and beyond making sure we were comfortable and cared for. The resort was beautiful, the food was excellent, the room was comfortable and clean, and we enjoyed some rest and relaxation. We hope to be back soon! Read less

This is our 5th time to stay at SRP, years ago then in 2024. We decided this is one of our favorites on our last visit & this one days ago. The resort is beautiful & charming, the food is great, rooms are well appointed, the old school Caribbean Sandals look that the reg guests here & us prefer along with an insanely comfortable new mattress, but the service is the star. If you are a beach person, the beach butlers Trevardo, Ramene & Daniello wait on you hand & foot at your chairs & the pool! Garnet is a superstar bartender at their super nice lounge, but also came out to the pool to offer us drinks as well as the super star guest friend GM Omar. Can't say enough good things about Omar & Marvin the Operations Manager. If there is 30 couples or more in a room Omar knows all their names. It amazing to see this. Management & staff truly make you feel like a valued guest. We also love this property due to NO loud music anywhere on property. The head of entertainment Brandon is all you need. He's a great singer & entertainer but hilarious at calling Bingo. Don't miss it. Other super stars every morning at breakfast Stephanie, Andre 2000 ( also friendly & fun ) & Lorenzo who made me the perfect medium rare steak. Best one in over 300 visits to Sandals. Also good luck to Trainee Roheim. I hope to see him next visit. He was doing his best to keep busy & learn. Last but not least our butler team Ricky & Adrian. They were the dream team for us. Super friendly, fun & attentive. Made our trip 3X better as they do everything for you so you can just relax. The butlers spoil you so much it's like God forbid I pick up the phone to change a spa appoint. Thank you for your hospitality to all at Royal Plantation & hope to see you again next year. Charlotte & Eric Read less