Banff Caribou Lodge & Spa

Banff, Alberta

Star rating

Standard Room
KEG Steakhouse Restaurant
Superior Room
KEG Steakhouse
Standard Room
KEG Steakhouse Restaurant
Superior Room
KEG Steakhouse

The hotel

Designed in the style of a classic mountain lodge, complete with a welcoming stone fireplace in the lounge, full service spa and a great Steakhouse restaurant; this is a very comfortable property within easy reach of Downtown Banff. Surrounded by mountains, there are plenty of outdoor activities to keep you busy too - just ask one of the hotel staff for their local knowledge and they will have you finding Banff's best kept secrets in no time. 

Amenities

  • Ski
  • Bar
  • Fitness Centre/Gym
  • Free Parking
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa

Where is it

On Banff Avenue, a 10-minute walk from Downtown Banff. Transfer time from Calgary Airport: 1 hour 30 minutes.

Hotel information

189 rooms on 4 floors in 1 building. All newly renovated with cable TV, complimentary WiFi access, mini-fridge, tea/coffee-making facilities, safe, hairdryer and iron and ironing board. 

Standard Rooms with either 1 king-size bed, 2 double beds, or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Breakfast option: Breakfast is available at a supplement.

Superior Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Corner Loft Jacuzzi Suites are set across 2 levels, with 1 king-size bed set within an open loft space, a living room with gas fireplace and a two person whirlpool tub with spectacular mountain views. Sleeping maximum 2 adults.

Complimentary heated underground parking. Complimentary Banff Local Roam bus pass. Ski Bus* stops at the hotel for various destinations.

Keg Steakhouse and Bar (open for breakfast and dinner - room service available during restaurant hours).

Hot pool. Fitness room. Red Earth Spa*. Lounge with large stone fireplace.

Complimentary WiFi.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (925)
  • Very good (1062)
  • Average (426)
  • Poor (161)
  • Terrible (86)
Image of the Tripadvisor rating See you next year

Feb 27, 2026 Ewelina83 Surrey, United Kingdom

It’s our 2nd visit in this hotel . We are currently here for 12 days stay and so far so good and I disagree with some of the previous reviews. Our check in was smooth, room looks like it has been recently redecorated compared to our previous stay. It’s clean and spacious, room service attentive and every day, small condiments are top up on… Read more
It’s our 2nd visit in this hotel . We are currently here for 12 days stay and so far so good and I disagree with some of the previous reviews. Our check in was smooth, room looks like it has been recently redecorated compared to our previous stay. It’s clean and spacious, room service attentive and every day, small condiments are top up on daily bases and room cleaned. Large big lobby with live fireplace to sit and read a book. Approximately 12 min walk to town - Banff Av or local supermarket. Pick up bus for Lake Louise and Sunshine village on the door stop included in your ski pass. Don’t be put off by 45 min bus tourney to Lake Louise (25 mins to Sunshine) as it’s pleasant ride Local buses also available if anyone would like to go to Fairmont or local towns. Don’t panic if you haven’t have breakfast included , hotel has restaurant downstairs and you can just simply come down and pay as you go or you can go to the town. Reason for giving 4 stars , reception staff nice and polite but feels detached from the venue compare to many other hotels we have been previously stayed it. When we come back to Banff that would be our hotel of choice again. Read less
Image of the Tripadvisor rating Not as bad as the critics say.

Feb 27, 2026 ajaxsf420 Conshohocken, Pennsylvania

There were a lot of bad reviews for this hotel, the problem is that we couldn’t find them. The rooms were clean and alright a little aged but for the most part an enjoyable stay. The food at the Keg was good and the bar was really a nice size to hang out in.
Image of the Tripadvisor rating nice but could be nicer.

Feb 3, 2026 John33290 Woodland, California

Thoughts about the Banff Caribou Inn Overall I would give the banff caribou inn a 4 We stayed here a total of seven nights. Room: the room appeared to be recently refurbished with modestly worn carpet, and furniture. In particular the bathroom appeared to have been really recently redone with granite and tile floor and walls and new fixtures.… Read more
Thoughts about the Banff Caribou Inn Overall I would give the banff caribou inn a 4 We stayed here a total of seven nights. Room: the room appeared to be recently refurbished with modestly worn carpet, and furniture. In particular the bathroom appeared to have been really recently redone with granite and tile floor and walls and new fixtures. The room was large enough to include a sofa to occasional tables and a breakfast table with two chairs besides the queen size bed However, some things appeared to have be older and worn out: such as the occasional table, the showerhead, and the thermostat which was an LCD display. the worst thing was the bed which was so soft it didn’t support the body while sitting on edge. Housekeeping: paragraph housekeeping, service the bad daily and forgot to replace the towels one day Housekeeping did not clean or replaced the coffee pot one day and did not clean or replace the used coffee filter in the coffee pot one day. They also did not clean or empty the hot water kettle for tea for over four days. The included breakfast was adequate. The eggs Benedict had a very hard English muffin at the bottom and often the egg inside was not sunny side, but fried fried hard. The choice of breakfast meats and carbohydrates and fruit was adequate if not sumptuous. The service was good. Side note on another day when I ate at the restaurants, happy hour the prime rib sandwich and included fries were very good. In particular, the fries were served fresh and hot and crispy. The prime rib sandwich tasted more like a cheesesteak, but it still tasted good. The front desk: was generally helpful and friendly. They routinely provided passes for the bus system, which was very helpful. The location of the hotel is at the edge of the main street such that we were the second stop on the bus route for the ski resorts. I did not try the spa. The Ski locker had open bottoms at the end and appeared only useful if you drove to the end with your skis and did not want to leave them on on a ski rack on top of the car. There was no attendant and there was no place to change and put on boots. Although carrying skis, snowboards and boots into the room were tolerated. The Keg restaurant service excellent. Read less
Image of the Tripadvisor rating Gotta go back

Feb 1, 2026 Marty m

Great service Chilled atmosphere Great location Great skiing links Good ski equipment storage Hot tub and spa Good food and rooms.
Image of the Tripadvisor rating Hotel needs a major renovation

Jan 15, 2026 corrieg473 Calgary, Canada

Check in took a while as the front desk agent had trouble finding my reservation even with my ID in hand. Then tried to upsell me to suite. I declined. First room I was given was dirty (bedding, garbage on floor, etc.) Requested a different room and front desk agent thought they were being kind and moved me 2 doors down but sadly that room was… Read more
Check in took a while as the front desk agent had trouble finding my reservation even with my ID in hand. Then tried to upsell me to suite. I declined. First room I was given was dirty (bedding, garbage on floor, etc.) Requested a different room and front desk agent thought they were being kind and moved me 2 doors down but sadly that room was directly over the parkade entrance - even though she told me they had lots of rooms. Door did not close properly on second room. Noise is constant. Doors slamming all the time. People yelling and running the hallways. Property is in need of a major renovation. Rooms are old, run down, musty smelling and tired. All in all was not a great stay. I won't stay here again. Read less