North Conway Grand

New Hampshire, New England

Star rating

Standard Room
Mountainside Tavern
Standard Room
Mountainside Restaurant
Mountainside Restaurant
Standard Room
Mountainside Tavern
Standard Room
Mountainside Restaurant
Mountainside Restaurant

The hotel

Shopaholics will be in seventh heaven at this hotel - it's home to the largest tax-free factory outlet in New England. But that's not all, other amenities include an indoor pool, an outdoor pool, a hot tub and fitness centre, not to mention an excellent restaurant. Over-sized rooms have a modern, contemporary design and come complete with home-from-home amenities like a microwave and fridge. Kids will be in their element here, with a programme of activitites such as movie nights and ice cream socials, and there's even a dedicated zero-entry pool with slides and spray jets.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Hot tub
  • Children’s Playground
  • Free Parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

In the heart of North Conway, New Hampshire. Adjacent to the Settlers Green Outlet Village. 5-minute drive to Cranmore, 45 minutes to Loon, 40 minutes to Bretton Woods and 1 hour to Cannon. Driving time from Boston Logan International Airport: 2 hours 30 minutes.

Hotel information

200 modern and comfortable rooms on 4 floors with 3 lifts. All with air-conditioning, TV, tea/coffee making facilities, fridge, mini-microwave, iron and board, hairdryer and safe. Standard Rooms are 350 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Complimentary full American breakfast. Mountainside Restaurant (open for breakfast and dinner). Mountaiside Tavern (light bites, cocktails and beer). Indoor heated pool and hot tub. Outdoor heated pool, hot tub and sun deck. Outdoor zero-entry kids' pool with slides and spray jets (open seasonally). Fitness centre. Spa*. Sauna. Kid's activities including movie nights, ice cream socials and storytelling. Complimentary WiFi.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (999)
  • Very good (702)
  • Average (398)
  • Poor (209)
  • Terrible (176)
Image of the Tripadvisor rating First and last time going here

Apr 1, 2026 Brian D

Horrible experience for me and my wife. Problems with the room right away that had us waiting around in the room for maintenance to show up for an hour and a half. No one at the front desk will answer the phone when calling from the room so you have to walk down stairs anytime you need something from them. Kids running around in the hallway… Read more
Horrible experience for me and my wife. Problems with the room right away that had us waiting around in the room for maintenance to show up for an hour and a half. No one at the front desk will answer the phone when calling from the room so you have to walk down stairs anytime you need something from them. Kids running around in the hallway yelling and screaming for hours and banging on doors then running away. Staff did nothing about the kids except tell us " we are aware" and that was told to us both nights because this was happening both nights we stayed there. The staff did nothing even after pointing out the kids to them in the front lobby. Would not recommend for a couples getaway. Would not have had such a bad experience if the staff would have been more helpful with the kids or quicker to fix the room issues right after check in. The other thing we did not like is the size of the room was not as advertised online we got what had to be the smallest room they have and the sleeper sofa could not open due to the room size and was not set up to be used for watching TV. Read less
Image of the Tripadvisor rating Wonderful visit!

Mar 30, 2026 The M Berwick, Maine

This was our first time at North Conway Grand Hotel and we loved it. The bar staff were very friendly. The pools were warm. We especially loved the "adult only" time at the pool.
Image of the Tripadvisor rating Great hotel for kids!

Mar 29, 2026 Anna K

We stayed 2 nights during late March with our 2 year old toddler. We were so impressed by the experience! It definitely felt like a great value. There’s so much at the hotel designed with kids in mind. As soon as you walk into the lobby your kids will spot the larger-than-life stuffed/plush moose, bear, and wolves. My toddler couldn’t resist… Read more
We stayed 2 nights during late March with our 2 year old toddler. We were so impressed by the experience! It definitely felt like a great value. There’s so much at the hotel designed with kids in mind. As soon as you walk into the lobby your kids will spot the larger-than-life stuffed/plush moose, bear, and wolves. My toddler couldn’t resist giving them each a hug each time we passed them. The fireplace in the lobby was a great spot to sit and warm up while thumbing through one of the many books sitting out. And we enjoyed the complimentary cocoa, cookies, and cold cider each afternoon. In the room, we appreciated that the pull-out soda bed was already made, all we had to do was flip it down and it was ready to go. The beds were very comfortable and everything was clean. I loved that the room had a proper mini fridge with a separate freezer compartment, rather than just a beverage cooler. And the robes were super comfortable and convenient to wear down to the pool - they even had a child sized robe for us that my toddler could wear! Having a bath tub was also a convenient feature if you’re traveling with young kids. We had so much fun swimming in the heated indoor pool. The shallow end was 3 ft deep, so my daughter was just able to stand up on her own which she enjoyed. There’s also a small shallow area by the steps that even younger toddlers would be able to splash around in. Plenty of people were also enjoying the heated outdoor pool, but we stayed inside since the outside air was quite cold during our stay. We did briefly visit the playground which was well kept and had equipment for both toddlers and slightly older kids. We’ll definitely be back! Read less
Image of the Tripadvisor rating Great Hotel for Families

Mar 25, 2026 Mark R

The hotel is family friendly with multiple amenities. It's clean throughout. Has a good fitness area. Has warm pools and hot tubs, both inside and out. And has a better than average breakfast buffet with friendly staff.
Image of the Tripadvisor rating Fantastic Family Spot

Mar 25, 2026 Julia E

Such an amazing family experience! We loved all that there was to do at the hotel. Arcade, pools, hot tubs, air hockey, movies, a talking moose, giant stuffy statues, interactive art, complimentary coffee etc. Spa robes for the whole family even! We had so much fun and rested so well too.