Dreams Riviera Cancun Resort & Spa

We just got back from a wedding week with 54 friends & family and everything was great. Anabel was our wedding coordinator and she was fantastic in making our event very special. I heard from numerous people we were with talk about how great everything was that night. Rodolfo did a super job with the dance music at the reception. Oliver and the rest of the entertainment staff also kept things fun with sand VB and pool games. It was a memorable week for sure! Read less

The grounds, pools, restaurants, and common areas were all very clean. About 95% of the staff we encountered were friendly and welcoming. The resort was also very easy to navigate. A special shoutout to Enrique at the lobby bar—he provided excellent service. One tip for future guests: even a small tip goes a long way at resorts in Mexico and is greatly appreciated. There were a few drawbacks. The nightclub was closed on several nights during our stay, so don't count on it being open every evening. The daytime and nighttime entertainment was somewhat disappointing. It wasn't terrible, but it certainly wasn't a highlight of the trip and could be improved significantly. We appreciated not having to make restaurant reservations, although not all restaurants are open every night. Even so, we never had trouble getting a table, and our wait was never more than about 30 minutes. Another nice feature is that there are no towel cards to keep track of. The sargassum on the beach was quite heavy during our visit, but the staff worked hard every day to manage it as best they could. One thing to be aware of is that the lobby is not air-conditioned, so be prepared to sweat while spending time there in the evenings. Another thing that surprised us was the room layout. The rooms are very open concept. The shower and toilet areas have frosted glass doors, but the sink and vanity area are completely open to the room with no door separating them. Privacy is definitely limited. If you're traveling with family or a spouse, it may not be a big issue, but it could be uncomfortable for some guests. For example, if you're on a trip with someone you don't know well or are just starting to date, being able to hear and, to some extent, see someone using the restroom may be awkward. It's something potential guests should be aware of before booking. Overall, we had a great time and made wonderful memories celebrating our daughter's wedding. Just keep your expectations realistic. In my opinion, this is not a true 5-star resort. I wasn't expecting luxury at that level, but I was hoping for stronger entertainment options both during the day and at night. Read less

My husband and I stayed at Dreams Riviera for a week and overall had a nice experience. We booked through UVC and arranged our airport transportation with Amstar ahead of time. I’m really glad we did because the airport can feel overwhelming with so many taxi and shuttle options. When we arrived at the resort, we were greeted right away by the bellhop and a UVC team member, which was a great first impression. Since we got there early, our room wasn’t ready yet, so we left our bags and changed into our swimsuits to enjoy the pool. It was nice being able to explore the property and relax while we waited. Once our room was ready, we got a call and headed back to the front desk to complete check in. Before long, we were on our way to the room with our luggage. We were really happy with the room itself and the location. After spending a few hours at the pool, I showered and took a much needed nap while my husband checked out the gym and walked around the resort. Once I woke up, I unpacked and got everything organized. I appreciated the amount of storage, especially in the bathroom since I had brought quite a few things. That first evening, we were both ready for dinner. Since it was Saturday, they had a seafood night by the pool along with a fire show. The food selection was just right for us, with paella and a few other seafood dishes, plus sides and salads. We grabbed a seat afterward and enjoyed watching the show. The overall atmosphere of the resort felt very tropical and relaxing. We loved seeing the wildlife, including iguanas and even a coati running around. There were also a few resident cats, and as a cat lover, I was so happy they were friendly enough to pet. I kept spotting them throughout our stay. We spent a lot of time at both the pool and the beach. We didn’t go into the ocean because of the sargassum, but the beach itself was kept as clean as possible, and we still enjoyed walking along the shore. We frequented the Barracuda Bar and really liked Jose. He was friendly, energetic, and quickly learned our names and drink preferences. He even surprised me with a few drinks when I wasn’t sure what to order. He stayed busy but handled everything so well, and I loved sitting on the bar swings and soaking in the atmosphere. While not all of the food stood out, there were definitely some highlights. The shrimp tacos at Seaside Grill were amazing. I’m not even sure what made them so good, but they were delicious. I also loved the pad thai at Himitsu. The noodles were perfectly cooked and the dish was full of flavor. I honestly would have ordered it again if we had more time. The desserts there were also incredible, especially the cloud cake and the matcha cake. Those ended up being some of my favorite treats of the whole trip. At El Patio, I tried a vegetarian taco that was the chef’s special, and I’m so glad our server Eddie recommended it. Speaking of Eddie, he and Carlos really made a big impression on us. We saw them multiple times at different restaurants throughout our stay. Carlos was always welcoming and cheerful, and Eddie gave us some of the best service we experienced. On our final night at Bordeaux, they went above and beyond. Eddie had the chef create special dishes just for us, and they both came out to explain everything. As someone who loves food, that was such a memorable experience. They also surprised us with a plated dessert that said “have a nice trip,” which was such a thoughtful touch. Of course, I had to take photos with them to remember it. Overall, we had a good trip and enjoyed our time at the resort. Since we used our UVC membership, our options were a bit limited, but this property worked out well. That said, I personally prefer adults only resorts, so I likely wouldn’t return for that reason. I did appreciate that there was an adults only pool, though. We also had the opportunity to visit Dreams Mujeres for breakfast and a tour during our stay, which was a nice perk and something we really enjoyed. Read less