Dreams Riviera Cancun Resort & Spa

Puerto Morelos, Mexico

Star rating

Premium Deluxe Tropical and Garden View Room
Premium Deluxe Ocean View Room
Spa
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Preferred Club and Premium Deluxe Bathroom
Rendezvous Lobby Bar
El Patio Restaurant
Desire bar terrace
Desire Music Lounge
World Café
Himitsu
Portofino
Oceana
Seaside Grill
Lobby
Coco Cafe, Dreams Riviera Cancun, Mexico
Premium Deluxe with Plunge Pool Rooms
Preferred Club Lounge
Explorer's Club Toddlers Area
Preferred Club Ocean Front Honeymoon Suite
Spa
Premium Deluxe Tropical and Garden View Room
Premium Deluxe Ocean View Room
Spa
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Preferred Club and Premium Deluxe Bathroom
Rendezvous Lobby Bar
El Patio Restaurant
Desire bar terrace
Desire Music Lounge
World Café
Himitsu
Portofino
Oceana
Seaside Grill
Lobby
Coco Cafe, Dreams Riviera Cancun, Mexico
Premium Deluxe with Plunge Pool Rooms
Preferred Club Lounge
Explorer's Club Toddlers Area
Preferred Club Ocean Front Honeymoon Suite
Spa

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Located in the small town of Puerto Morelos, situated between Cancun and Playa del Carmen, the family friendly paradise is surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach - you’ll be forgiven for thinking you’ve landed in paradise! The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service
  • Restaurant

Where is it

Overlooking a beautiful stretch of ocean in the small town of Puerto Morelos, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 octagonal shaped rooms and suites. All with air-conditioning, terrace or balcony, indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers, and iron and ironing board.

Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine),Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (poolside restaurant serving seafood cuisine), Seaside Grill (grilled favourites, open for lunch and dinner, plus breakfast for Preferred Club guests only), World Café (international buffet), Coco Café (coffee and snack bar) and Barefoot Grill (casual beachside fare). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Daily activities schedule. Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool with a small splash park and slides. 2 outdoor whirlpools. Poolside cabanas*. Fitness centre. Dreams Spa* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*.

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9446)
  • Very good (2833)
  • Average (1134)
  • Poor (513)
  • Terrible (443)
Image of the Tripadvisor rating It’s a reverse wedding crash - to your detriment

Apr 3, 2026 Robert S

If you aren’t here for a wedding, you’re going to hate staying here. This “resort” is solely focused on making money on weddings to the clear and unapologetic detriment of all other patrons. You can’t walk through the lobby, you can’t visit the beach, you’re limited to the bars, they dominate the pool area. As I writ this I’m not able to relax on… Read more
If you aren’t here for a wedding, you’re going to hate staying here. This “resort” is solely focused on making money on weddings to the clear and unapologetic detriment of all other patrons. You can’t walk through the lobby, you can’t visit the beach, you’re limited to the bars, they dominate the pool area. As I writ this I’m not able to relax on my overpriced patio because all I hear is the boom of wedding music. As if the wedding BS wasn’t bad enough, the “resort” has invested in some of the most obnoxious carts money can buy. It isn’t possible to describe how loud these things are until you’ve been waken up by one at 6:00am, then every 10 minutes thereafter for the next 2 hours. Let’s get on to the “resort.” We stupidly paid extra for the plunge pool, which is really a cold plunge. It’s only tolerable if you’re in the direct sun, and even then only If you’re consumed enough of their watered down drinks to kill a water buffalo. The added bonus is that the location on the ground floor really amplifies the sound of the aforementioned carts It isn’t all bad, the “resort” is small enough that you can get around fairly easily. Honestly, the only real upside to staying here is it’s a 35 minute walk to Puerto Morelles, which is a cute beachside town. Seriously though, this place sucks. It really sucks bad. Spend your money and time somewhere that doesn’t suck. Read less
Image of the Tripadvisor rating Not the Dreams Experience We Were Expecting

Apr 3, 2026 CT-van1985 Vancouver, Canada

We’ve stayed at several other Dreams resorts and had amazing experiences, which is why we were excited to try this location. Unfortunately, this one did not live up to the same standard. The overall feel was more like a lower-tier all-inclusive. One of the biggest issues was the chair situation. Guests were waking up as early as 5:00 a.m. to… Read more
We’ve stayed at several other Dreams resorts and had amazing experiences, which is why we were excited to try this location. Unfortunately, this one did not live up to the same standard. The overall feel was more like a lower-tier all-inclusive. One of the biggest issues was the chair situation. Guests were waking up as early as 5:00 a.m. to reserve pool and beach chairs, often not returning until much later in the day. Staff didn’t seem to manage or address this, which made it very frustrating for families trying to find seating. The food was okay, but not at the level we’ve experienced at other Dreams properties. We were also disappointed with the kids club, which didn’t have much in the way of programming, it wasn’t what we expected from a family-focused resort. If you’re looking for a higher-end Dreams experience where these issues aren’t present, we would strongly recommend Dreams Bahia Mita in Puerto Vallarta. (10/10!) Based on our experience here, we would skip this location in the future. Read less
Image of the Tripadvisor rating Good resort with potential for better

Apr 3, 2026 J K dublin,ireland

The hotel has magnificent grounds. Holiday was marred by the first few days by a bad smell from seaweed which staff worked tremendously hard to clear. The room was plenty big for 2 adults + 3 adults. The entertainment team were fantastic esp for Oliver and vivi along with the rest of the team. There was so many activities every day to do. The… Read more
The hotel has magnificent grounds. Holiday was marred by the first few days by a bad smell from seaweed which staff worked tremendously hard to clear. The room was plenty big for 2 adults + 3 adults. The entertainment team were fantastic esp for Oliver and vivi along with the rest of the team. There was so many activities every day to do. The entertainment at night was fantastic. Now for areas that need improving the sunbed booking process needs to be improved. People are getting up to book beds at 6am! Perhaps a system where beds are assigned for the week you stay would stop this. The food was very mixed. We found the best restaurants were the Asian and the seagrill for dinner. We could not book into the tapianki despite multiple attempts and were told to try the site at midnight! The buffet needs improving as there is cooking of fish and meat together on same surface which would not be best food hygiene practice. All 5 of us got significant diarrhoea and vomiting during our stay are suspicious of the meal in the buffet as the culprit. The beach is wonderful and seaweed was cleared towards the end of our stay. This is a known issue across a lot of the coast but they worked hard with tractors diggers and a sea boom to keep it out. The staff in kids club were fantastic and worked long hours looking after and minding our kids diligently. We had to fight sometime getting our youngest one out. It's well worthwhile to do some trips while here. We did the talum, cenote trip which was super. Also we did a trip ourselves into playa del Carmen which was worth a visit if you want to do a bit of shopping/haggling. Read less
Image of the Tripadvisor rating Family vacation

Apr 3, 2026 Leah F

Just got back from a vacation here to celebrate my parents 50th wedding anniversary. We were all very excited for a 5-star all-inclusive experience and while we overall had a lovely stay (my toddler and baby were very happy in the water and on the beach), we were very disappointed and confused by a lot of the logistics of staying at Dreams. 1) The… Read more
Just got back from a vacation here to celebrate my parents 50th wedding anniversary. We were all very excited for a 5-star all-inclusive experience and while we overall had a lovely stay (my toddler and baby were very happy in the water and on the beach), we were very disappointed and confused by a lot of the logistics of staying at Dreams. 1) The restaurant hours are not great for a family with young children, most restaurants not available until 6pm which for toddlers and babies is late. Also they don't take reservations and the service is exceptionally SLOW for every single meal. 2) The amenities seemed dirty and not well-taken care of. Our bathroom sinks were old and faulty, the tub drain didn't work, and all the bathrooms on the resort were dirty. 3) We were part of the preferred club but I could not tell any difference between our rooms/specialty status vs the rest of the hotel. They couldn't help us with reservations, were slow to respond to housekeeping requests, and otherwise didn't feel we got any special or VIP treatment as part of being a preferred guest. Overall, the vacation was lovely because we were with family, the weather was great, and my kids loved swimming but the resort itself was nothing to write home about. Read less
Image of the Tripadvisor rating Fun

Apr 3, 2026 Bronx M

Fun time, Oliver for entertainment was really nice, Uzzy played ping pong with me, and Jack for house keeping filled up the fridge with what we asked for.