Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

Star rating

Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub
Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is a partly adults-only oasis offering luxurious accommodation, one adults only pool, three restaurants and endless non-motorised water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, it’s top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Golf
  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In the heart of the Riviera Maya, this is section of the Hard Rock Hotel Riviera Maya is mostly adults-only, with some select facilities open to families. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

312 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Ocean Front 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds or 1 king-size bed, sleeping maximum 6 adults.

Rock Suite Ocean Front Rooftop Lounge 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

Deluxe Swim-up room with an exterior semi-private swim up pool and king bed sleeping a maximum of 2 adults.

  • Booking Bonus: Book by 30 Jun '26 to receive $200 in resort credit per room per night to use towards the Spa, Beauty Salon (select services), Golf and more. Valid for travel before 20 Dec '26. Terms and conditions apply.
  • Booking Bonus: Book a Deluxe Gold King Bed and receive an upgrade to Deluxe Sky Terrace 1 Bedroom - Hacienda and Heaven subject to availability at the time of booking. Valid when booking before the by 02 Jun '26 for travel between 01 May '26 - 30 Apr '27.  Terms and conditions apply.

3 restaurants and 4 bars: Wai (Thai inspired cuisine á la carte, adults-only). Umo (Mexican Yucatan cuisine á la carte, adults-only), Faro (international gastro market open for breakfast and lunch). Arribo Bar, Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 12 restaurants, 3 bars, and cafés at the Hard Rock Hotel Riviera Maya - Hacienda.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment. New adults only pool, featuring music and a lively atmosphere.

1 adult-only swimming pool featuring entertainment such as DJ and saxophone players (schedule may vary). Cabanas* are available to hire (subject to availability). Access to 4 other pools throughout the resort. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 50 treatment rooms (adults only), Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Rockaway Bay Waterpark features 23 slides including 6 high speed slides for adults and teens.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 USD per person per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge.

Please note: sections of this resort are adult-only resort.

Please note: only adults are able to use all the facilities in both the Hacienda and Heaven sections of the hotel. Some areas in the Heaven section of the resort are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9662)
  • Very good (1476)
  • Average (460)
  • Poor (297)
  • Terrible (242)
Image of the Tripadvisor rating Would recommend to anyone

May 27, 2026 Jessica T

I had a great experience at Hard Rock Riviera Maya. I spent majority of my time at the heaven pool on the adult side of the resort. Ricardo and Otto were both at the pool and were absolutely amazing. They were kind and willing to help us with anything we needed. Paz was one of the bartenders in the blue lobby. He made the best drinks and was so… Read more
I had a great experience at Hard Rock Riviera Maya. I spent majority of my time at the heaven pool on the adult side of the resort. Ricardo and Otto were both at the pool and were absolutely amazing. They were kind and willing to help us with anything we needed. Paz was one of the bartenders in the blue lobby. He made the best drinks and was so friendly. Paola and Omar were our butlers and took care of everything we needed. Majority of the time they were always one step ahead and were able to assist us with everything we asked for. Definitely will be coming back! Read less
Image of the Tripadvisor rating Great time

May 26, 2026 Eileen B

Sandy y Francisco were very attentive to our table. We had a fantastic time. The food was the best I’ve had so far at my time here. Highly recommend coming here one night!
Image of the Tripadvisor rating The BEST time

May 26, 2026 Katelyn m

I had the best time in Riviera Maya!! We had the best waiter at the pool, Ricardo! He was so sweet and generous and always gave us the best surprise drinks! I also had such a blast doing all the pool activities with Otto - water aerobics was the best! Then at night, our favorite bartender was Paz. He always remembered us day to day and poured the… Read more
I had the best time in Riviera Maya!! We had the best waiter at the pool, Ricardo! He was so sweet and generous and always gave us the best surprise drinks! I also had such a blast doing all the pool activities with Otto - water aerobics was the best! Then at night, our favorite bartender was Paz. He always remembered us day to day and poured the best drinks! Finally, we had 2 butlers, Omar and Paola. They were so great, scheduled us anything we needed including dinners and a massage. They responded fast and always accommodated our needs! Best experience, 10/10 recommend coming to Heaven at Hard Rock! Read less
Image of the Tripadvisor rating Great dinner at Zen!

May 26, 2026 Tyler M

Erick and Sandy at Zen were amazing! Enjoyed our dinner very much.
Image of the Tripadvisor rating Great Service and Hard Rock!

May 26, 2026 Melissa R

Shout out to Otto and Jazz for being great entertainers at the Eden pool. They make the day fun! This is probably the one trip where I have participated and enjoyed doing activities at the pool. Ricardo is the Best waiter at Eden pool by far! He remembers your drink and your name and always has a new drink ready for you! Shout out to the Best… Read more
Shout out to Otto and Jazz for being great entertainers at the Eden pool. They make the day fun! This is probably the one trip where I have participated and enjoyed doing activities at the pool. Ricardo is the Best waiter at Eden pool by far! He remembers your drink and your name and always has a new drink ready for you! Shout out to the Best butlers Bernardo and Nacho. They both went above and beyond for us on this trip. If there was something we needed they were on top of it! Every worker we have met on this trip has been fabulous! It’s like seeing long lost friends😁 We will definitely come back to Hard Rock Rivera Maya. I will say the Heaven side is wonderful if you don’t want to be around kids on your trip😉 Thanks Hard Rock! Read less