Great trip and hotel
Jun 10, 2026 KWJE Davis, California
Excellent service and the provide hotel provides a lot of amenities. Lisa in the Tapa Bar did a wonderful job for us.
Hilton Hawaiian Village Waikiki Beach Resort
Honolulu, Oahu
The hotel
Amenities
- Sailing
- Wheelchair access
- Families
- Bar
- Evening Entertainment
- Fitness Centre/Gym
- Internet Access
- Restaurant
- Room Service
- Safety Deposit Box
- Spa
- Swimming Pool
Where is it
Located on 22 acres on the widest stretch of Waikiki Beach surrounded by tropical gardens. 13 mins walk to downtown Honolulu.Hotel information
2,860 rooms on up to 35 floors across 5 towers with 29 lifts. The Ali'i Tower rooms feature private check-in and exclusive benefits, The Rainbow Tower is located right on the Honolulu coastline. All rooms feature air-conditioning, 55-inch HDTV, complimentary WiFi access, telephone, safe, coffee maker, mini fridge, hairdryer, iron and ironing board, and bathroom amenities. Most rooms have balconies.
Resort View Rooms are located across the Diamond Head Tower, or Kalia Tower and have views of the resort, gardens, or city. Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Rainbow Tower
Rainbow Tower Marina/Rainbow Ocean View rooms have views of the Pacific Ocean and coastline, with 1 king bed or 2 queen beds, sleeping maximum 4 adults.
Rainbow Tower Ocean Front rooms are located on floors 14 and below, with views of the Pacific Ocean and coastline, and 1 king bed or 2 queen beds, sleeping maximum 4 adults.
The Ali'i (featuring a private check-in lobby and exclusive benefits)
Ali'i Resort View rooms have views of the resort and gardens, with 1 king bed or 2 queen beds, sleeping maximum 4 adults.
Ali'i Coastal View rooms have partial views of the Pacific Ocean and Waikiki Beach, with 1 king bed or 2 queen beds, sleeping maximum 4 adults.
Ali'i Ocean View rooms have views of the Pacific Ocean and Waikiki Beach, with 1 king bed or 2 queen beds, sleeping maximum 4 adults.
Ali'i Ocean Front rooms enjoy views straight out towards the Pacific Ocean and Waikiki Beach, with 1 king bed sleeping maximum 2 adults.
*If looking to book a specific tower, the tower name must be mentioned within the room type booked.
Rating summary
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Location
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Sleep Quality
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Rooms
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Service
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Value
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Cleanliness
Great trip and hotel
Awesome customer service
Jun 10, 2026 Scott B
We had the best housekeeper. Marylou was extremely attentive and always greeting us as we came down the hall. It was apparent on her days off when we came to our room. The hotel has it all and was 10 of 10 stay
Not happy with room
Jun 10, 2026 Michael S
Stayed there for 5 days in June, had a room in the Diamond head tower and bed was absolutely horrible, they actually had 2 pieces of plywood under the mattress, pillows were awful also! I even took pictures for reference! I do not recommend!
Simply wonderful
Jun 9, 2026 April F
Love this place! We come here every summer as a family. We had Gemma Y as a housekeeper and she made our 12 night stay wonderful
Poor Maintenance, Overcrowded Facilities, and Unhelpful Service
Jun 9, 2026 lyndsc77 Cleveland, Ohio
As a frequent traveler who stays at a wide range of hotels and resorts throughout the year, I rarely leave negative reviews. Unfortunately, Hilton Hawaiian Village was one of the most disappointing resort experiences I've had in quite some time.
Prior to our arrival, I booked two rooms and contacted the hotel to request that they be located next…
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As a frequent traveler who stays at a wide range of hotels and resorts throughout the year, I rarely leave negative reviews. Unfortunately, Hilton Hawaiian Village was one of the most disappointing resort experiences I've had in quite some time.
Prior to our arrival, I booked two rooms and contacted the hotel to request that they be located next to each other. Traveling with family, this was an important consideration. Despite making the request in advance, the rooms were not assigned together, and the front desk staff was unable or unwilling to offer a meaningful solution. The interaction left us feeling that guest requests were not a priority.
The condition of the room was also below expectations for a resort of this caliber. Upon arrival, there was hair in the bathroom, and the bathroom door handle was loose and partially detached. While neither issue alone would ruin a vacation, they contributed to an overall impression that cleanliness and maintenance standards were lacking.
The resort itself felt overcrowded and poorly maintained. The pool water appeared cloudy during our stay, finding available lounge chairs was nearly impossible, and trash receptacles around the property were frequently overflowing. Given the size and reputation of Hilton Hawaiian Village, I expected a much higher level of upkeep and attention to detail.
What made the experience even more disappointing was that we stayed at other Oahu resorts during the same trip. We found Outrigger Reef Waikiki Beach Resort to be noticeably cleaner, better maintained, and more attentive to guests. We also had an excellent experience at Marriott's Ko Olina Beach Club. Those properties demonstrated the level of service and resort management we expected from a Hawaii vacation.
The location of Hilton Hawaiian Village is certainly convenient, and the grounds have potential. However, the combination of poor room condition, lack of responsiveness to guest requests, overcrowded facilities, and cleanliness concerns left us disappointed. Based on our experience, we would choose other Waikiki and Oahu resort options before returning to this property.
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