Avoid!!!!
Apr 8, 2026 Tbass1988 London, United Kingdom
Our recent stay at the Mondrian South Beach was nothing short of appalling.
On arrival, we were warmly welcomed by Melody at the front desk, who was attentive and professional. She offered us a paid upgrade to enhance our stay, which we accepted as a family of five. Unfortunately, that’s where the positives ended.
We entered our upgraded room to…
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Our recent stay at the Mondrian South Beach was nothing short of appalling.
On arrival, we were warmly welcomed by Melody at the front desk, who was attentive and professional. She offered us a paid upgrade to enhance our stay, which we accepted as a family of five. Unfortunately, that’s where the positives ended.
We entered our upgraded room to find it dirty, tired, and generally filthy. Not exactly what you expect after paying extra.
We then headed to the pool, only to find there were no loungers available. Despite “paid beds” sitting there, no effort was made to accommodate guests without charging even more. To make matters worse, there was active construction work on the deck — ripping it up and clearly mid-renovation — something that was never disclosed prior to arrival.
That evening, we returned to the room late, only to discover the requested pull-out bed (which we had asked for at check-in) had not been set up. Five of us were left to squeeze into two beds. Completely unacceptable.
The following day, we were informed that housekeeping wouldn’t clean the room during our stay, as their policy is every three nights. Again, not communicated in advance.
Later that day, things escalated further when my youngest child cut her foot on broken tiles in the room after getting out of the shower. At this point, any patience I had left was gone — this had moved from poor service to a genuine safety concern.
I spoke to the manager that evening, who promised to resolve the issues. In the end, we were offered waived resort fees (despite barely being able to use the facilities due to construction and overcrowding) and $100 off the bill. A token gesture that completely missed the point.
It’s incredibly disappointing that such a strong first impression from Melody was followed by a stay that was so poorly managed and below standard in every way.
Until this hotel starts properly maintaining its facilities and prioritising guest experience, I would strongly advise others to avoid.
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