Amazing Service
May 12, 2026 ashleyaF4827KM Killeen, Texas
Thank you so much Amy for all of your help and for making it a seamless experience! By far the best customer service experience 💖 Will definitely be back!
Planet Hollywood Resort & Casino
The Strip, Las Vegas
The hotel
Amenities
- Wheelchair access
- Bar
- Casino
- Evening Entertainment
- Fitness Centre/Gym
- Internet Access
- Night Club
- Restaurant
- Room Service
- Safety Deposit Box
- Spa
- Swimming Pool
Where is it
This gorgeous hotel is bang in the centre of The Strip next door to Paris and opposite the graceful Bellagio fountains. The Harley-Davidson® Café is just across the road and you have direct access to the Miracle Mile shops at Planet Hollywood with over 170 shops, including a huge Urban Outfitters. Transfer time from airport: 10 minutes.Hotel information
2,567 rooms and suites on 40 floors in 1 building with several lifts. All with air-conditioning, 42" plasma TV with pay-per-view films, WiFi*, alarm/clock radio, safe, iron and board, and hairdryer. Non-smoking rooms on request. Rollaway bed available. Ultra Hip Rooms offer 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.
Ultra Hip Premium Fountain View Rooms have upgraded views and offer 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.
Ultra Resort Rooms are larger with a luxury bathroom that has his and her sinks, a sofa with coffee table and a writing desk. They offer 1 king-size bed, sleeping maximum 2 adults.
Ultra Resort Vista Rooms have upgraded views and offer 1 king-size bed, sleeping maximum 2 adults.
Strip Suites offer views of the famous Strip, there's an oversized soaking tub in the bathroom and a seating area with a flat screen TV. This suite offers 1 king-size bed, sleeping maximum 2 adults.
Ultra Panorama Suites offer 180 degree views of The Strip, there's a separate bedroom, living and dining area. This suite offers 1 king-size bed, sleeping maximum 2 adults.
Ultra Boulevard Suites feature a lounge-style living space with a suspended sofa, separate dining area and large flat screen TVs. This suite offers 1 king-size bed, sleeping maximum 2 adults.
Rating summary
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Location
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Sleep Quality
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Rooms
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Service
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Value
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Cleanliness
Amazing Service
Better then a Motel6... if not for Price and Expectations
May 12, 2026 Kyle B
Our room in the middle of the north tower was fairly clean when we arrived but the facilities were in need of repair. Our bathroom sink barely turned on. The TV would not always work and we weren't even in the room that much! We saw house keeping twice - once after the first night and once after calling and requesting service after the 3rd night…
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Our room in the middle of the north tower was fairly clean when we arrived but the facilities were in need of repair. Our bathroom sink barely turned on. The TV would not always work and we weren't even in the room that much! We saw house keeping twice - once after the first night and once after calling and requesting service after the 3rd night LATE in the day- even though we signed the card at checkin for housekeeping services. The gaming floor was clean but the games felt very tight compared to others on the strip. The restaurants and the pool were highlights. Although the pools lacked loungers and allowed people to "claim" a lounger for hours when they weren't even present at the pool. My wife said she felt invisible at the "resort" and not in a good way. We had family who said they will not stay at Planet Hollywood again and we now see why.
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Prices left a bad taste in my mouth.
May 7, 2026 Darren F
Small, shallow pools, not enough beds for a hotel with over 3,000 rooms, no parasols for beds, everything is paid extra. They want to make you pay disgusting prices for cabanas with no drink included. Prices for drinks at the pool area are absolutely disgusting. Resort fees of $50 per night are even more disgusting.
Location: Comfy beds. Quiet…
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Small, shallow pools, not enough beds for a hotel with over 3,000 rooms, no parasols for beds, everything is paid extra. They want to make you pay disgusting prices for cabanas with no drink included. Prices for drinks at the pool area are absolutely disgusting. Resort fees of $50 per night are even more disgusting.
Location: Comfy beds. Quiet room, cleaned every day.
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Disappointing Stay
May 5, 2026 Lizeny Redondo Beach, California
Misleading “Renovated” Claim - Disappointing Stay
⭐⭐ (2/5 stars)
Room Quality Issues
I booked an Ultra Hip King Suite that was advertised as “renovated,” but this is highly misleading. The renovation was clearly done many years ago—likely a decade or more—and the room shows significant wear. The furniture looks aged and tired, while the…
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Misleading “Renovated” Claim - Disappointing Stay
⭐⭐ (2/5 stars)
Room Quality Issues
I booked an Ultra Hip King Suite that was advertised as “renovated,” but this is highly misleading. The renovation was clearly done many years ago—likely a decade or more—and the room shows significant wear. The furniture looks aged and tired, while the carpeting and flooring are noticeably old and outdated. For a room marketed as “ultra hip” with “luxury bedding and designer touches”, the reality fell far short of expectations and was definitely overpriced for what you actually get.[tripadvisor +1]
The Few Positives
The bed and pillows were genuinely comfortable, which aligns with Planet Hollywood’s advertised “PHabulous Bed”. Everything in the room was clean, which I appreciated. The kiosk check-in process was smooth and efficient—no lengthy lines or waiting at the front desk. Having Starbucks easily accessible in the hotel helped offset an otherwise disappointing experience.[planethollywoodhotels +2]
Dining Experience
I ordered dinner to-go from PF Chang’s, and the food was mediocre at best—just OK, nothing special.
Final Verdict
I would not stay at Planet Hollywood again. The dated condition of the “renovated” rooms combined with the high prices make this a poor value proposition. I’d rather allocate my travel budget toward a much newer hotel where the amenities and room quality match what’s advertised. The prime Strip location doesn’t compensate for the misleading marketing and aging infrastructure.
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Water issues, terrible check-in
May 3, 2026 Brenda C
Stayed 5 days. 2 days we had hot water, 2 days we had no hot water and for a full day we had no water at all. No shower. No sink. No flushing toilet. Check-in was terrible. Did the pre check-in thinking it would expedite the check-in process. Nope. Half of the kiosks were not working. Line took forever. It's criminal that you are charged resort…
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Stayed 5 days. 2 days we had hot water, 2 days we had no hot water and for a full day we had no water at all. No shower. No sink. No flushing toilet. Check-in was terrible. Did the pre check-in thinking it would expedite the check-in process. Nope. Half of the kiosks were not working. Line took forever. It's criminal that you are charged resort fees for days when you can't even enjoy a simple hot shower. Even my dumpy room at the Flamingo last year had hot water. This place has had bad reviews about water issues for years so clearly the property doesn't want to spend the money to address the problem. Ridiculous. Never again!
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