Secrets Akumal Riviera Maya

Dining

9 reservation-free restaurants: Market Café (international buffet, open for breakfast and lunch), El Patio (Mexican cuisine, open for dinner), Himitsu (Pan-Asian cuisine, open for dinner), Portofino (Italian cuisine, open for dinner), Bordeaux (French cuisine, open for dinner), Seaside Grill (breakfast for Preferred Club guests, lunch and dinner for all guests), Oceana (fresh seafood, open for dinner), Coco Café (coffee and snack bar, open 24-hours) and Barefoot Grill (light lunches). 7 bars: Barracuda (pool and beach bar), Desires Music Lounge (with dance floor and DJ, open until 1am), Halftime Bar (sports bar), Manatees (swim-up bar), Rendezvous (lobby bar), Showtime (theatre bar), and Sugar Reef (poolside bar). Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at neighbouring resorts (terms and conditions apply). Please note: all restaurants may not be open every night.

Entertainment

Day and evening activities and entertainment. Open-air theatre. Live nightly entertainment. Theme parties.

Fun and Games

3 swimming pools including an expansive infinity pool. 2 outdoor Jacuzzis. Bali beds*. Fitness centre. Secrets Spa*. Water sports including kayaking, snorkelling, paddle boarding, water polo, and scuba-diving*. Beach and pool volleyball. Ping pong. Tennis court. Archery. Yoga. Dance lessons. Spanish lessons. Bingo. Aqua spinning. Rifle shooting*, bike tours along the Yal ku Lagoon, deep sea fishing* and sport fishing*. Golf nearby* (discounted Greens Fees at Riviera Maya Golf Club). Unique culinary activities including kitchen tours to meet chefs, cooking classes, tequila/wine tastings and more.

Handy Stuff

Complimentary WiFi access. Laundry/dry-cleaning service*. Concierge services and 24-hour room service. 24-hour front desk, currency exchange*, business centre, shopping galleria*, cigar shop*, wedding canopy, travel agency* and car rental*. Medical facilities*. Wedding, honeymoon and spa packages*.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 USD per person per night that will be added to your hotel bill (payable locally, subject to change).

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Additional Information

* Denotes local charge.

Dress code: casual Elegance in El Patio, Himitsu, Bordeaux, Portofino and Oceana restaurants - sneakers, tennis shoes or dress sandals (no flip-flops). Dress shirts with sleeves. Long pants required for men. No sleeveless shirts for men. All other restaurants are casual dress - Bermudas, long shorts or capri pants. Sneakers, tennis shoes or sandals. No sleeveless shirts for men. No bathing suits. Ladies must wear a bathing suit wrap or cover-up.

Please note: all guests must be aged over 18 years.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (13319)
Very good (1358)
Average (408)
Poor (119)
Terrible (82)

Good resort but stressful experience.

May 12, 2026 S6064ROmagdalenas

The resort was good I will give a 5 star if I didn't had issues with a Supervisor Ozuna and Agustin Rodriguez , based on the politic of the resort they took our personal stuff from the swimming pool area. Argumented that our staff was unattended for more than 1 hour.

The best staff that you can hope for.

May 12, 2026 Road46934345672

I had an absolutely wonderful stay at this hotel in Mexico. Beyond the beautiful amenities, stunning pools, spacious rooms, and the great variety of restaurants, what truly made this trip unforgettable was the incredible service from the staff. A very special thank you to the activities team: Mario, Oscar, Anthony, Sina, and especially Carlos and… Read more

I had an absolutely wonderful stay at this hotel in Mexico. Beyond the beautiful amenities, stunning pools, spacious rooms, and the great variety of restaurants, what truly made this trip unforgettable was the incredible service from the staff. A very special thank you to the activities team: Mario, Oscar, Anthony, Sina, and especially Carlos and Arantxia, for whom I had a real soft spot. Their energy, kindness, and attention truly made my stay exceptional. I would also like to thank Francisco, the pool server, José, the concierge from Building 9, Noémie, the hostess at Himitsu, Augusto, the waiter at Portofino, and Marisol, the hostess at Portofino, for their warmth and professionalism. A big thank you as well to all the servers and hostesses at the Market Café, who were absolutely lovely throughout our stay. Every single person we interacted with helped make this vacation special. I highly recommend this hotel and would gladly come back again! Anouar. Read less

Don’t miss this resort, you’ll regret it

May 12, 2026 Spark1964 Grays Thurrock, United Kingdom

Omg where do we start and finish with this resort. Firstly I would say that if you’re reading this review contemplating whether to book a vacation at this resort don’t bother reading any further, just go and book it and get here as soon as possible. From the minute you arrive to the minute you leave you are made to feel so special. The resort… Read more

Omg where do we start and finish with this resort. Firstly I would say that if you’re reading this review contemplating whether to book a vacation at this resort don’t bother reading any further, just go and book it and get here as soon as possible. From the minute you arrive to the minute you leave you are made to feel so special. The resort itself is set in like an immaculately kept tropical rain forest, where wildlife wonder around freely which is beautiful to see. We had a preferred room in Block 5 which was perfectly placed to access all the facilities. Our block concierge Louis was excellent and helped us out with a few things during our stay including arranging a room on our last day for us to shower and get get changed in as we had a late evening flight. Nothing we requested was a problem and we were constantly being updated daily via what’s app. Our room was spacious with everything you could possibly require including a jacuzzi bath internally and even a private bath on the balcony. There’s a selection of pools here from the quiet relax pool which we used mostly to the all action pool nearest to the beach for the younger more energetic guests. We did spend a day in the middle pool which was lovely along with a beach day but the location of the relax pool to the coffee shop was a winner for us. Food wise the selection is exceptional. From the Market Café to the finest Bordeaux French restaurant, the quality is amazing. We loved the fact that there was no need to book them, and that you could just decide during the day what you fancied and just stroll up and never wait more than 20-30 minutes for a table. Most times you got seated immediately. We couldn’t fault the food at any of the restaurants and we tried them all, but our favourite was Oceana, the coconut shrimps and sea bass are to die for. All of that said without doubt the best part of this resort is the staff that work here. I genuinely don’t have the words to describe how amazing every single one of them are. From the gardeners through to the pool assistants each one are so polite, professional and incredibly helpful and without doubt lift this resort to a level very few could even come close to producing. This resort is paradise and I don’t say like likely. Can’t wait to return and catch up with so many friends me made within the staff here. There slogan is welcome home and I can’t wait for them to say that to us again. Thankyou Secrets Akumal for making our stay such an amazing time for us with so many wonderful memories to take away. Until next time. Read less

Beautiful Resort & Amazing Service, But Food Fell Short

May 12, 2026 Jenn S

Staff and service here are truly 10/10 and the highlight of the resort. Everyone went above and beyond, and the level of hospitality was unmatched. We chose Secrets Akumal for the adults-only atmosphere, all-inclusive convenience, and easy snorkeling access. The resort itself is beautiful with an amazing jungle vibe, great pools, and a relaxing… Read more

Staff and service here are truly 10/10 and the highlight of the resort. Everyone went above and beyond, and the level of hospitality was unmatched. We chose Secrets Akumal for the adults-only atmosphere, all-inclusive convenience, and easy snorkeling access. The resort itself is beautiful with an amazing jungle vibe, great pools, and a relaxing atmosphere. There are 3 large pools, including a quieter pool away from the louder activities, which was perfect for relaxing. Nightly entertainment and live music were also enjoyable overall. The beach unfortunately had significant sargassum during our stay due to record-high levels. The staff worked hard to clean it, but the smell and discoloration definitely impacted the beach experience. Not the resort’s fault, but something to consider when planning. Snorkeling directly from the beach was convenient, but one downside is that the sea turtle area is roped off unless you pay for a guide. You can still see coral and fish in the free area, but I wish this had been made clearer beforehand. Special shoutout to our concierge José Mejia, who was fantastic throughout our stay. He helped with restaurant reservations, transportation, and even got our broken TV replaced the same day we reported it. Giovani at the front desk also went above and beyond by helping us get an early room after our early morning arrival, and Giovanni at Market Cafe was consistently attentive and friendly. Where this resort fell short for me was the food quality. For a 5-diamond resort, I expected fresher food. Much of it felt reheated or repurposed rather than freshly prepared. Market Cafe was the main breakfast and lunch option and often served very similar food throughout the day. The other lunch spots were also disappointing. As someone who values good food, this was a major downside. Overall, Secrets Akumal absolutely delivers on service, ambiance, cleanliness, romance, and relaxation. However, the lack of fresh, high-quality food is ultimately why I would not return. Read less

Dream vacation

May 11, 2026 Karl S

We traveled to this resort for 7 days 4/20-4/27 and this is our 3rd time at this resort, we have been to several secrets resorts and this is our favorite. The great service, friendly staff and excellent entertainment team made our experience stand out, Alejandro (rene) remembered us from previous visits and he conducted the jungle tour and it was… Read more

We traveled to this resort for 7 days 4/20-4/27 and this is our 3rd time at this resort, we have been to several secrets resorts and this is our favorite. The great service, friendly staff and excellent entertainment team made our experience stand out, Alejandro (rene) remembered us from previous visits and he conducted the jungle tour and it was excellent, we learned so much, also every event that Alejandro was involved in made our time there more enjoyable, also Tina was friendly, full of energy and made everything fun, also Oscar and Anthony were great too. Our Concierge was Gina the 1st few days and she was great, then Araceli became our Concierge and she took care of us and remembered us from a previous visit and she was excellent. Noemi from Himitsu was very friendly, always greeted us with a big smile and waved at us when we walked by. We decided to have dinner at the Oceana on our last night there and the manager Michelle and the chef Angel made sure our last dinner was special and memorable, it was awesome. All of the staff at the Market Cafe were awesome, we had breakfast and most of our lunches there so they got to know us, Antonio and Eliazar stood out to us, also the hostesses Maria and Maria always had a smile and made us feel welcome. Last but not least the beach server Sharon always made sure we were well hydrated and taken care of, she was amazing and the best. Also a special thanks to our UVC customer rep Mauricio for always sending us a morning text with updates on the daily events. Read less

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