Embassy Suites by Hilton Orlando Sunset Walk

Beautiful resort, room was spacious and well laid out for a couple of a family with kids. Room had full size refrigerator, dishwasher, microwave stove. Furnishings were provided. You could rent a Cabana by the pool with your reservation or daily . It’s cheaper to rent the cabana’s up front instead of daily. Each cabana had a small refrigerator , patio furniture and a fan. Would definitely recommend this resort. 3 other pools are available for use at Margarita Ville. Kids splash area by the pool and Bar serving specialty drinks and to go foods. Food at the bar was not the best. Read less

I cannot believe this hotel doesn’t have a 4+ star rating. It’s a beautiful resort. Our 2 bedroom condo was so nice. The pictures do not do it justice. We were in building 5. Breakfast everyday morning was great. We swam at the beautiful Margaritaville pool every night. It’s right next to the hotel pool. Shopping was close by and we got takeout from the the Asian fusion restaurant Bento down the street at the brand new shopping village. This hotel rocks! Read less

My husband and I wanted a quick get away to relax and the kid in me wanted to visit Universal Studios Orlando. This hotel has such a beautiful staff. Mrs. Alberte, Mrs. Maritza and the young lady that work the bar. Thank you all for such wonderful hospitality. The whole hotel staff made our visit every bit of stress free and welcoming. 💛💜💙🤍 Read less

Stayed in a 2BR room which is actually a full 2BR condo, very modern and well furnished. They are still building, at checkin I received a brochure for condo sales of our room type. Hot cooked to order omelets and good breakfast buffet included, the omelet line can get long at times. The pool complex was huge, beautiful and in the morning completely empty. Bummer was that it closes at 6pm during the weekdays, but they allow you to use the nearby Margaritaville pool at night (we didn't). I highly recommend checking out the "Island H20" rate, it included nearby waterpark passes for the family for just forty bucks more which was less than one gate admission. We stayed one night but it was great Read less

First, I need to say that the many positive things stated in some reviews are not wrong. The location is a good one, the rooms are large and modern, and the pool is very nice. However, all those things are a good beginning for any property, but a promising hotel needs good management to maintain that start. Given my experience, I am concerned that as of writing this review, it only has a 3.4 rating on TripAdvisor. Also, I tend to trust reviews that are detailed and share common themes with others. I try to do that here. 1. Kitchen Essentials Missing: Given that there is a kitchen in the room, one would expect items like a baking sheet, potholder, and kitchen towels. Being able to actually cook in the kitchen could be dangerous without a potholder and the ovens will become quite a mess if families reheat things like pizza in them. 2. Subpar Housekeeping: The cleaning service was simply inadequate. They would show up late in the day (after 4pm- which is disruptive) and skipped essential tasks like emptying the trash and mopping the floors. The result? Absolutely filthy floors. I've uploaded a photo of my dirty feet as proof of how bad it was. Also, we had to make repeated requests for a pack n play to be placed in our room. The request was made upon checking in around 3pm, but we didn’t get it until after 7 after following up three more times. It turned out that while the front desk had changed our original room to another location, they still sent the pack n play there. Perhaps not a major inconvenience but telling about organizational communications (see #6). 3. Poor Room Choice: We were initially placed in a room directly next to a noisy A/C unit with no view but the machinery itself. We were informed that all king suites in the main building were on that side and most had the blocked view. Any guest placed in these rooms would not be able to enjoy their balconies. It’s an extremely poor architectural design. 4. Lack of Storage: There is a considerable lack of storage space for clothes. There are no clothes cabinets in the bedroom and a very limited amount in the bathroom closet. There were only three of us staying for four nights and it was inconvenient. I can only imagine how problematic this unfortunate room design would be for a larger family visiting the area for a longer period. 5. Problematic Accessibility: The long, uncovered walks between buildings, and to the pool, are a nightmare, especially given Orlando's harsh weather conditions. The limited shuttle service (a golf cart) does little to alleviate this issue. Those with mobility challenges should steer clear of this hotel. 6. Lack of Managerial Response: The staff was largely friendly and tried their best as I reported the myriad of issues listed above. They seemed to have heard about them in the past. When I dug deeper into earlier reviews, I was disturbed that some customers mentioned them in the past. Early on Day 2, I had asked the staff to have the General Manager contact me to address my concerns but received no response. The Housekeeping Manager contacted me on Day 3 about the housekeeper leaving a full garbage can (that included dirty diapers) in the room (that I needed to dispose of) and the filthy floors. He encouraged me to share the non-housekeeping items with him and assured me that the General Manager would be in touch. Well, it’s been over a week since I departed and that hasn’t happened. This is probably my greatest concern for this property. As a person who has experience in the service industry, seeing problems continue to be pointed out but not fixed, and reading that others have not been contacted by management, I see a huge red flag. In short, the staff is not the issue here, the problems start at the top. 7. Investment Caution: Talking to other guests, it’s clear I’m not alone in my frustrations. Anyone considering these units as an investment should think twice, given the ongoing issues and apparent disregard from current management. Read less