DoubleTree by Hilton Nashville Downtown

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343 rooms on 9 floors in 1 building with 4 lifts. All with air-conditioning, satellite TV with pay-per-view films and games, MP3 player, coffee maker, iron and board, hairdryer and free newspaper. Standard Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Standard Rooms with 1 king-size or 2 queen-size beds and a full-sized fridge, sleeping maximum 4 adults.

Suites with living area, dining table, stove, microwave, full-sized fridge with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Fined for valet parking

Jul 8, 2025 Biggie_d_69 United Kingdom

Had our car valet parked for 4 days ( you have no choice but to pay for valet parking) Paid the parking fee when we departed. Since we have been back in the UK we have received a parking fine of £163 because the valet parked it somewhere illegal and Avis have passed the fine onto us taking it from our credit card. Emailed hotel numerous times but… Read more

Never Again

Jun 22, 2025 OldMan B Sinton, Texas

Water in your room is $3.00 a bottle. Oh, when looking for the coffee pot, go to the lower shelf below the TV. It will be in the back. Not convenient at all, literally makes no sense for guests Poor Form management My wife, when we got into our room started sneezing and coughing due to what she said was a pungent chemical smell. Disappointing! Elevators went out. One of our group was even trapped in the elevator + claustrophobic. Finally able to get one elevator working. Just as a thought ..may want to consider FIXING and maintaining the elevators especially so guests can get out as/if necessary Some of us are handicapped, What a potential liability. Again, poor form management. Just as a thought, maybe put staff out to direct guests with respect to the elevators, if this happens frequently, put signs out, but make the guest aware. Have a plan for those with limited mobility. Risk Management 101. The restaurant was great, the food was excellent and the wait staff was excellent as well. Even though reviews showed room a/c was out for some people, ours worked very well. Overall could have been a way better experience, especially for the expensive price per room that was paid. Read less

Horrible front desk employees, MOD HUNG UP ON ME

Jun 21, 2025 claire d

I didn’t even get the chance to stay here. I work at Hilton in Tennessee and was going for a show. The show was cancelled and I was trying to cancel/rebook my reservation for the rescheduled show. The front desk avoided phone calls, hung up on me, told me I was unable to cancel even though I was within my cancellation policy. It took me contacting Hilton Corporate reservations to cancel this booking. They had me referred to concierge who was closed and then continued to hang up on the representative from Hilton itself. The boys working the PM shift on Friday 6/20 were absolutely disrespectful and rude to me. They were unhelpful. And made it as impossible as they could to cancel any reservation. I fear they were doing this due to the cancelled concert & hoping it would lessen the loss of profit for the weekend. 0 stars. Worst front desk hotel staff and worst hospitality. MOD was the one who hung up on me :( Read less

Adult accommodating & Extra fees

Jun 16, 2025 stacien981 Ainsworth, Nebraska

Choose the hotel for location- which was good- for not knowing anything about the area. 1 detail NOT mentioned was the Parking is VALET ONLY $55 + a night- non- negotiable. Booking sites dont mention that. The rooms are SMALL. We got a 2 bed and these are tight spaces. Breakfast was EXTRA, Starbucks on site so that was a plus. Our bathroom door would NOT SHUT, close, lock, so for a family it was an inconvenience. Beds were comfortable but AC felt damp all night. It did stay cool as long as running but the humidity did not stay out unless running. We also paid a security deposit- stated- since booked with other sites. What seemed like a great deal turned into expensive. Would rather just know ALL FEES UP FRONT at time of booking. Would stay again as a couple bit not really a "family" hotel. Also there was a "cleaning" smell in the room that smelled either very chemically or very nail polish/ remover smell and that smelled is absorbed into the bedding and pillows and it was bothersome all night. Read less

NOPE

May 21, 2025 kimsryche

horrible and ridiculous. It’s all I can say.. near $300 a night $55 per valet parking her door looks like it has been broken into there was no additional locks on the inside. The air conditioning was broke. They said we can get you a fan. Oh wait we don’t have any fans my five-year-old grandson already asleep so I wasn’t gonna wake him up to go somewhere else that is on me however I have complained to the Hilton. No reply from them at all no compensation actually not even apology. You would think a company with that much money to get their air conditioning fixed I will not be back there Read less

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