Need a hand? We're here to help.
If you have a question about your holiday or flight, our Help Centre is a great place to start. For quick answers, chat with our Concierge, or browse the other ways to get in touch below.
Calling from the UK
Mon – Fri: 9am - 7pm
Sat: 9am - 7pm I Sun: 10am – 6pm
To speak to one of our Advisors in person, find your closest store and book an appointment.
Calling from the UK
Alternatively, if you prefer, you can reach our Customer Service team or Retail stores by calling: 0344 472 9646
Mon - Fri: 09:00 – 18:30
Sat: 09:00 – 17:30
Sun: 10:00 – 17:30
Please note that retail store phone line opening hours may differ from the times above.
Contacting us while away on a Virgin Atlantic Holiday
Prefer to plan in person? Drop by.
Step into one of our stores across the country and enjoy a drink while chatting with our personal advisors. They’ll inspire your plans, guide you through your options, and help you book a holiday that’s uniquely yours.