Zoetry Montego Bay

Montego Bay, Jamaica

Star rating

Junior Suite Tropical View
Junior Suite Tropical View
Junior Suite Oean View
Junior Suite Bathroom
Junior Suite Swim-Out Ocean View
Junior Suite Swim-Out Ocean View
Junior Suite Swim-Out Ocean View
Master Suite Ocean View
Lobby
Lobby Bar
Canoa
Jerky Jo’s
Coyaba
Wedding Gazebo
Junior Suite Ocean View with Soaking Tub
Junior Suite Swim Out Ocean View with Soaking Tub
Master Suite Bathroom
Coyaba
Soul Bar
Junior Suite Ocean View with Soaking Tub
Junior Suite Ocean View Swim Out
Polo
Junior Suite Tropical View
Junior Suite Tropical View
Junior Suite Oean View
Junior Suite Bathroom
Junior Suite Swim-Out Ocean View
Junior Suite Swim-Out Ocean View
Junior Suite Swim-Out Ocean View
Master Suite Ocean View
Lobby
Lobby Bar
Canoa
Jerky Jo’s
Coyaba
Wedding Gazebo
Junior Suite Ocean View with Soaking Tub
Junior Suite Swim Out Ocean View with Soaking Tub
Master Suite Bathroom
Coyaba
Soul Bar
Junior Suite Ocean View with Soaking Tub
Junior Suite Ocean View Swim Out
Polo

The hotel

Somewhere to slow it all down, the Zoëtry Montego Bay Jamaica has just 49 suites, designed with a holistic approach. As if inspired by the serenity of its private beach, every inch cossets you in calm, with meditation, yoga, spa therapies, and soothing gardens — featuring a free-flowing lagoon and infinity pool — setting the tone for your stay. It’s also inspired by its swanky Ironshore neighbourhood, giving it an exclusive edge and luxuries like 24-hour room service, rum tasting, afternoon teas, and its ‘Endless Privileges®’ take on all-inclusive service. Raising the ‘all-in’ game, you don’t just get gourmet dining in its four restaurants and unlimited beverages in its four bars and 24-hour café, they also include indulgent extras like complimentary daily wellness experiences and a free snorkelling tour.

Amenities

  • Golf
  • Hobie Cats
  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Yoga
  • Honeymoon
  • Bar
  • Fitness Centre/Gym
  • Hot tub
  • Internet Access
  • No Smoking

Where is it

Inside the upscale Ironshore neighborhood, just 5 minutes away from Cinnamon Hill, White Witch and the Half Moon, three championship golf courses and steps away from the shores of the Caribbean sea in Montego Bay. 5 miles east of Montego Bay and 3 miles from the famous "Hip Strip". Transfer time from airport: 10 minutes.

Hotel information

49 luxurious suites situated in three main buildings: Wood & Water, Bamboo and Blue Mountain. All with air-conditioning with individual climate control, private balcony or patio, cable TV, 24-hour in-suite private dining, twice daily refreshed mini-bar, complimentary unlimited worldwide calling, complimentary WiFi and in-room tablet, maid service three times daily, bottle of sparkling wine and fresh fruit daily, daily refreshed coffee/tea maker, safe, luxurious bath amenities, bath robe and slippers, cloth steamer and hairdryer, and complimentary butler service. Junior Suite Tropical View are located on the 2nd floor of the Wood & Water and Blue Mountain buildings with views of the manicured gardens and resort. With either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

All-Inclusive of: Endless Privileges® includes gourmet dining with an assortment of organic food and beverage selections. Unlimited top-shelf spirits and specialty beverages in the four luxurious bars. Twice daily refreshed mini-bar. Luxurious bath amenities 24-hour private in-suite dining. Complimentary unlimited worldwide calling. Maid service three times daily. Bottle of sparkling wine and fresh fruit daily. Complimentary WiFi mobile app that allows you to view the events, activities and restaurants at the resort, plus local destinations and more! Welcome bottle of rum/tequila. Complimentary 20-minute wellness experience or fitness consultation per person per stay. Complimentary laundry/dry-cleaning services. All activities and entertainment above unless otherwise stated. Complimentary access to Club Mobay VIP Airport Lounge (for reservations booked in Junior Suite Ocean View or above, for a minimum of 7 nights). Complimentary 45-minute motorised snorkelling tour. Complimentary sunset cruise experience (valid when booking a Master Suite for any number of nights or a Swim Out Suite for a minimum of 5 nights. Additional costs applies for other room categories). Complimentary butler service.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets and Breathless resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Room upgrades:

Junior Suite Tropical View with Soaking Tub are the same as the Junior Suite Tropical View but with the addition of a whirlpool on the private balcony. With 1 king-size bed or 2 double beds, sleeping maximum 2 adults. Please note: soaking tub may be located on the balcony or inside select suites.

Junior Suite Ocean View are located on the 2nd and 3rd floor of the Bamboo and Blue Mountain buildings with views across the stunning Caribbean sea. With 1 king-size bed, sleeping maximum 2 adults.

Junior Suite Ocean View with Soaking Tub are the same as the Junior Suite Ocean View view, located in the Wood & Water and Blue Mountain buildings, but with the addition of a whirlpool on the private balcony. With either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child. Please note: soaking tub may be located on the balcony or inside select suites.

Junior Suite Swim-Out Tropical View are located in the Bamboo and Blue Mountain buildings on the ground floor, with direct access to a private pool from the terrace. With 1 king-size bed, sleeping maximum 2 adults.

Junior Suite Swim-Out Ocean View are located in the Bamboo and Blue Mountain buildings on the ground floor, with direct access to a private pool from the terrace. With 1 king-size bed, sleeping maximum 2 adults.

Junior Suite Swim Out Ocean View with Soaking Tub are the same as the Junior Suite Swim-Out Ocean View view but with the addition of a whirlpool on the private terrace. With 1 king-size bed, sleeping maximum 2 adults.

Master Suite Ocean View are located in the Blue Mountain building, with spectacular views of the Caribbean sea from the private balcony. With 1 king-size bed, sleeping maximum 2 adults.

4 reservation-free restaurants: Canoa (Mediterranean cuisine, open for lunch and dinner), Coyaba (gourmet International fusion, open for breakfast and dinner), Polo Restaurant & Lounge (English-style lounge serving small plates) and Jerky Jo’s (authentic Jamaican cuisine, open from 10:00am-3:00pm). Coco Café (serving and featuring Jamaica's Blue Mountain Coffee, tea and pastries). 4 bars and lounges serving limitless premium national and international brand beverages and top shelf liquors. Afternoon tea and rum tasting. 24-hour room service. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at neighbouring Secrets and Breathless resorts (terms and conditions apply).

Infinity pool, flowing swimming pool winding through the resort and outdoor whirlpools. Spa* with gardens and a yoga facility, meditation areas, indoor and outdoor massage cabins and a fitness centre. Complimentary 20-minute wellness experience (one per person, per stay). Nearby golf*. An on-site water sports centre offering complimentary activities including: kayaks, stand up paddle boards, and catamaran trips. Motorised water sports* are available and include: complimentary 45-minute motorised snorkelling tour* (one per person per stay), deep sea fishing*, scuba-diving* and coastal sightseeing*. Cooking lessons, bracelet making and Patois lessons. Movies on the beach, board games. Ping pong. Local art exhibition.

Complimentary WiFi access. Nurse service*, car rental*, gift shop and currency exchange. Complimentary laundry/dry-cleaning services. Complimentary butler service for all guests. 24-hour reception.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below

* Denotes local charge.

Special assistance

Dress code: applies in restaurants. Gentlemen to wear long trousers, long sleeved shirts and closed shoes.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (799)
  • Very good (258)
  • Average (180)
  • Poor (113)
  • Terrible (113)
Image of the Tripadvisor rating A very special boutique resort...

Jul 16, 2025 Susan L

I had stayed at this property years ago when it was the Coyaba. It was my company's layover hotel in MBJ....I was so pleasantly surprised to find it again under a new name, Zoetry. From the time you check in, to the time you leave, you will have an amazing experience. The staff is warm & welcoming, especially Ian at the front desk & Kurtis the… Read more
I had stayed at this property years ago when it was the Coyaba. It was my company's layover hotel in MBJ....I was so pleasantly surprised to find it again under a new name, Zoetry. From the time you check in, to the time you leave, you will have an amazing experience. The staff is warm & welcoming, especially Ian at the front desk & Kurtis the bartender. The cookies in the lobby add a nice touch. The property is beautiful. As an all inclusive, the food and beverage is a step above from other all inclusive properties... appetizing, with a beautiful presentation, & delicious! Room service available 24 hours a day. The rooms are beautiful & nicely appointed. Some have a swim out pool, some have soaker tubs, I stayed in room 112 & 113. Room 113 had a canopy bed with amazing high wood paneled ceilings, and a spa like bathroom. I didn't want to leave. As flight crew for over 30 years, I have spent a lot of time in hotels around the world. This is a beautiful, special boutique property that I will be coming back to on my own time. Read less
Image of the Tripadvisor rating If not for the 4 hour wait to get a room and the BS with Room 213, it was a great trip.

Jul 14, 2025 Chuck B

If not for the 4 hour wait to get a room and the BS with Room 213, it was a great trip. Staff is amazing, food was delicious and if you needed something changed or substituted for dietary reasons, it wasn’t an issue. Drinks were awesome. Pool was delightful, didn’t really use the beach. I have to give “shout-outs” to Jaida, Stacy, Kimoy and… Read more
If not for the 4 hour wait to get a room and the BS with Room 213, it was a great trip. Staff is amazing, food was delicious and if you needed something changed or substituted for dietary reasons, it wasn’t an issue. Drinks were awesome. Pool was delightful, didn’t really use the beach. I have to give “shout-outs” to Jaida, Stacy, Kimoy and Samantha. If you needed anything at any restaurant, they had it before you asked. Also, Ralston, the LifeGuard was so welcoming, as was Amanda in the Gift Shop and Shallina in Housekeeping was very helpful. Last, the coffee shop was top notch! Thank you Oneikah and Debroy for the best coffee! Read less
Image of the Tripadvisor rating One of the best vacations I had

Jul 7, 2025 Tyra C College Park, Georgia

This is one place you would not want to miss out on. Everything is exquisite from the time you enter until the day you leave the customer service is over the top we were so appreciative and so welcomed we did not wanna leave. We will be returning and you have to try the spa. Those ladies do an awesome job.
Image of the Tripadvisor rating Mix review and misleading advertising

Jul 6, 2025 Cilla1028 Toronto, Canada

We spent 8 nights at Zoëtry Montego Bay hoping for a true luxury experience under the trusted Hyatt brand. Unfortunately, this resort does not live up to Hyatt’s reputation or a 5-star standard. While there are a few standout staff members and nice room features, the overall stay was disappointing. ⸻ Rooms Spacious, clean, and modern. The… Read more
We spent 8 nights at Zoëtry Montego Bay hoping for a true luxury experience under the trusted Hyatt brand. Unfortunately, this resort does not live up to Hyatt’s reputation or a 5-star standard. While there are a few standout staff members and nice room features, the overall stay was disappointing. ⸻ Rooms Spacious, clean, and modern. The open-concept shower is great for couples but awkward for friends sharing a room. That said, the accommodations are one of the resort’s stronger points. ⸻ Pool & Grounds The pool is very small—essentially a dipping pool with no swim-up bar. The music is exclusively reggae all day, every day. It becomes repetitive quickly. A mix of genres would help energize the atmosphere. ⸻ Beach The biggest letdown. There is no swimmable beach. The small waterfront is covered with seaweed and overgrown vegetation, making it completely unusable. The resort photos are misleading. This is not the Caribbean ocean experience people come for. ⸻ Dining Food quality is mediocre. No buffet. Three à la carte restaurants rotate dinner service, so only one is open each night. In-room dining is extremely limited (jerk chicken, pizza, a burger). Breakfast is the same every day, and again, nothing special. ⸻ Coco Café Advertised as opening at 6 a.m.—but staff often don’t show up until 6:30, and even then, you usually wait while they’re in the back or elsewhere. Coffee is decent, but the “sweets” they promote are just 2 types of mini muffins and a couple of stale pastries. Another example of overpromising and underdelivering. ⸻ Service Very mixed. • Butlers: Excellent. Attentive, proactive, and present. • Barbara at the lobby bar: Outstanding. She’s been with the resort 28 years and is an absolute gem—professional, warm, and efficient. • Front desk: Friendly and effective. • Wait staff: Inconsistent and disappointing. Some are uninterested, disengaged, and a few were outright rude. • Jerky Jo’s cook/server: Particularly poor—dismissive, unkind, and lacking basic manners. This level of service is far below what’s acceptable at a Hyatt resort. ⸻ Spa The spa itself is fine, but we paid extra for massages “on the beach/in the water,” as advertised. Instead, we were placed in front of Jerky Jo’s hut, where people were eating and talking. It was neither private nor relaxing. Definitely false advertising. ⸻ Entertainment There is little to none. The bar—the only real activity—closes at 11 p.m. There are no shows, music, or nightlife, so you’re basically in bed by 9 p.m. They’ve recently hired someone new (Youllan) who is trying to improve things, but right now, the resort is incredibly dull. A band or live music would make a big difference. ⸻ Final Thoughts Zoëtry Montego Bay looks and sounds like a 5-star Hyatt experience, but fails in too many areas: • No usable beach • Limited food options • Inconsistent service • Poor entertainment • Misleading advertising (spa & café offerings) The rooms and a few standout staff (especially Barbara and the butlers) are the only high points. We’ve stayed at many Hyatts around the world, and this property simply doesn’t meet the brand’s usual standard. If you’re looking for a vibrant, luxurious, beachside Caribbean getaway—look elsewhere. Read less
Image of the Tripadvisor rating Worse experience

Jul 6, 2025 SBSugga Fort Lauderdale, Florida

Awful experience! I checked in late on 7/3 for a one night stay. I was given a room with one bed, when it should have been two beds. I waited for over a hour to get the room changed and the new room did not have air conditioning operating. I was inconveniencing twice in the night by maintenance to fix the system. I couldn’t shower or go to bed… Read more
Awful experience! I checked in late on 7/3 for a one night stay. I was given a room with one bed, when it should have been two beds. I waited for over a hour to get the room changed and the new room did not have air conditioning operating. I was inconveniencing twice in the night by maintenance to fix the system. I couldn’t shower or go to bed because maintenance was in and out of the room. I was told it was fixed and it would take a while to cool the room but I awoke in the middle of the night hot, sweaty and uncomfortable. Additionally there was no beverages in the refrigerator or room. I informed the front desk was at 6am. Instead of sending up maintenance and beverages, I was interrogated. I checked out at 10:30 am and there was no attempt to fix the system or send beverages. Unacceptable and displeased with all the inconveniences. Can’t and won’t recommend. Never Read less