The Hyatt Grand Central New York is located in the heart of Manhattan and its excellent location means this grand hotel is near to must-see attractions like the Empire State Building, Times Square and Central Park. Enjoy stunning views of the city from your room, with views of the Chrysler Building or Grand Central Terminal available from the Park Avenue Presidential Suite. Dine in at the New York Central restaurant and taste Western European inspired cuisine or grab a bite from the Market for an exciting day out in New York City.
Amenities
Fitness Centre/Gym
Internet Access
Safety Deposit Box
Close to City Centre
Where is it
On 42nd Street at Park Avenue in Midtown Manhattan, connected to Grand Central Terminal and across the street from the Chrysler Building. 1-block walk to subway.
Hotel information
1,298 rooms and suites. All with Hyatt Grand Bed™, air-conditioning, TV, safety deposit box and iron and board and Balmain® Spa amenities in bath. Standard Rooms have 1 king-size bed or 1 queen-size bed or 2 double beds, sleeping max 2 adults.
Deluxe Rooms have 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 4 adults.
City View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 4 adults.
Accessible Rooms have accessible bath tub, roll in shower and accessible features, with 1 king-size bed or 1 queen bed, sleeping maximum 2 adults.
Corner Suites have 1 king-size bed, sleeping maximum 2 adults.
Junior Suites have a parlor area and 1 king-size bed, sleeping maximum 2 adults.
1 Bedroom Suites have 1 king-size bed and queen sofa bed, sleeping maximum 3 adults.
City View Suites have 1 and 2 bedrooms with a living room, dining area and city views. 1 Bedroom Suites have 1 king size bed, sleeping maximum 2 adults. 2 Bedroom Suites have 1 king-size bed and 1 king-size bed or 1 queen bed, sleeping maximum 4 adults.
Premier Suites With City Views have a seating area and dining room. With 1 king-size bed, sleeping maximum 2 adults.
Park Avenue Presidential Suites have views of Grand Central Terminal or the Chrysler Building and two bathrooms. With 1 king-size bed, sleeping maximum 2 adults.
Market (24-hour Grab 'n' Go cafe). Grand Central Terminal offers a wide range of delicious dining choices for all.
24-hour fitness centre. In-room spa services*.
Complimentary WiFi. Concierge service.
Resort Charge: $40 Plus applicable taxes, per room, per night (payable locally, subject to change).
Resort fee includes: - Macy’s VIP passport which includes 15% discount on regular and sale merchandise, - 20% off on-site food and beverage & complimentary fine jewelry & MyStylist personal shopper - Exclusive perks at Grand Central Terminal shops - Free hi-speed Wi-Fi - 10% off the Sightseeing Flex 3 Attraction Package - 25% off One World Observatory Tickets - $15 Daily Market Beverage Credit - Free local Long Distance and international calls - 10% off City Sightseeing Bus Tours and Packages - 20% off Grand Central Terminal Tour - 20% off New York Botanic Garden Tickets
One person must be aged 18 years and over in each room.
*Denotes local charge.
Based on 14441 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (4179)
Very good (4216)
Average (2867)
Poor (1627)
Terrible (1552)
Broken AC, Dirty Place, Management Didn’t Care
May 19, 2025decelltravelsSt. Petersburg, Florida
Check in to room 2109 and ac was blowing 85….turned it on and left for an hour…hoping it would work….but it was broken. Engineering came up and after spending a whole lot of time in our room….it started working. But next our tv remote control didn’t work. The worst thing about the whole experience was the front desk staff said there was absolutely…
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Check in to room 2109 and ac was blowing 85….turned it on and left for an hour…hoping it would work….but it was broken. Engineering came up and after spending a whole lot of time in our room….it started working. But next our tv remote control didn’t work. The worst thing about the whole experience was the front desk staff said there was absolutely nothing they would do for me. The manager would even speak to me…and the desk staff was told to do nothing. …..not even the courtesy to tell
Me “we’re sorry”.
So clearly there is a pervasive attitude of “get their money and deal with it”. The hotel feels very old and dark….and with all the options…..select somewhere else.
And to that manager….you’ve cost Hyatt my business because I’ll never stay in a Hyatt again.
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Hidden fee but solid room
May 19, 2025ElizabethGNewHaven
On the good side, the room was large for NYC and it was clean. In the bad side it there were hidden fees. There was $50 spa fee - no pool or spa. We were told we could use $15 of the fee in the cafe where we could only buy 2 small bottles of water for $15. It looked less expensive than hotels I would have preferred online but then with the spa fee…
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On the good side, the room was large for NYC and it was clean. In the bad side it there were hidden fees. There was $50 spa fee - no pool or spa. We were told we could use $15 of the fee in the cafe where we could only buy 2 small bottles of water for $15. It looked less expensive than hotels I would have preferred online but then with the spa fee added it was the same. Also. the lights in the room were touch activated but the one for the closet didn't work. We had to call housekeeping and they came and restarted the system. It was a minor inconvenience but given I already felt cheated by the price I was annoyed.
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Could be so much better
May 17, 2025roanie1969Plano, Texas
This hotel is showing its age. There are many positives such as the lobby , check in experience is efficient, adequate store in the lobby with refreshments and location. Housekeeping is good.
Negatives are many rooms are not updated, my room was dark and dinghy. No coffee maker in room but they will bring one if requested. Elevators are slow…
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This hotel is showing its age. There are many positives such as the lobby , check in experience is efficient, adequate store in the lobby with refreshments and location. Housekeeping is good.
Negatives are many rooms are not updated, my room was dark and dinghy. No coffee maker in room but they will bring one if requested. Elevators are slow and small. My bathroom was uber small with an 80’s version of a toilet and rubber stopper in the bathtub. Sink was so small that when I washed my face water ended up all over the floor.
I was staying here a week for work. Would I stay here again? Yes. But it could be much better with some renovations.
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Hyatt is in the middle of everything making it very attractive to me. I can walk on fifth street and go to time square e
May 17, 2025John L
15 usd allowance is something good that beyond my expectations. The cashier somehow could be more friendly. The business lounge opened until 12:30 which give me some enough time to wake up. However, there are not slippers and toothpaste stuff make it uncomfortable for me
Grand Hyatt Grand Central – A Mixed Bag in Midtown
May 14, 2025Kevin Kai Hsu WSan Francisco, United States
Review: Grand Hyatt Grand Central – A Mixed Bag in Midtown
My recent stay at the Grand Hyatt Grand Central was, in a word, adequate. The hotel offers a convenient location with direct access to Grand Central Terminal, which can be a major plus—or a bit overwhelming, depending on your travel style.
Upon arrival, I appreciated the dedicated…
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Review: Grand Hyatt Grand Central – A Mixed Bag in Midtown
My recent stay at the Grand Hyatt Grand Central was, in a word, adequate. The hotel offers a convenient location with direct access to Grand Central Terminal, which can be a major plus—or a bit overwhelming, depending on your travel style.
Upon arrival, I appreciated the dedicated check-in station for World of Hyatt members. The process was smooth and efficient; I was in my room within 15 minutes, which is always a welcome start after a long journey.
However, the elevator situation left much to be desired. With large crowds and only a few elevators in operation, wait times became frustratingly long—something the hotel would do well to address.
My room itself was clean and functional, with housekeeping doing a commendable job of tidying up swiftly each day. Surprisingly, no personal care items (shampoo, conditioner, or soap) were provided during my stay. I didn’t raise the issue with the front desk, assuming it was an oversight—or perhaps just part of the NYC experience, where essentials are always just a block away.
Overall, while the stay met basic expectations, the chaos of the surrounding area and the lackluster in-hotel experience left me thinking I’d probably opt for a different Hyatt property next time. For first-time visitors, the frenetic pace of Midtown can be disorienting, making it tough to get your bearings. If you're looking for a calmer introduction to New York, you might consider exploring other accommodations in quieter neighborhoods.
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Broken AC, Dirty Place, Management Didn’t Care
