Hyatt Grand Central New York

Union Square, New York

Star rating

2 Bedroom Suite with City View
Deluxe King Room
Corner Suite
City View King Room
The Market
2 Bedroom Suite with City View
Deluxe King Room
Corner Suite
City View King Room
The Market

The hotel

The Hyatt Grand Central New York is located in the heart of Manhattan and its excellent location means this grand hotel is near to must-see attractions like the Empire State Building, Times Square and Central Park. Enjoy stunning views of the city from your room, with views of the Chrysler Building or Grand Central Terminal available from the Park Avenue Presidential Suite. Dine in at the New York Central restaurant and taste Western European inspired cuisine or grab a bite from the Market for an exciting day out in New York City.

Amenities

  • Fitness Centre/Gym
  • Internet Access
  • Safety Deposit Box
  • Close to City Centre

Where is it

On 42nd Street at Park Avenue in Midtown Manhattan, connected to Grand Central Terminal and across the street from the Chrysler Building. 1-block walk to subway.

Hotel information

1,298 rooms and suites. All with Hyatt Grand Bed™, air-conditioning, TV, safety deposit box and iron and board and Balmain® Spa amenities in bath. Standard Rooms have 1 king-size bed or 1 queen-size bed or 2 double beds, sleeping max 2 adults.

Deluxe Rooms have 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 4 adults.

City View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 2 adults or 4 adults.

Accessible Rooms have accessible bath tub, roll in shower and accessible features, with 1 king-size bed or 1 queen bed, sleeping maximum 2 adults.

Corner Suites have 1 king-size bed, sleeping maximum 2 adults.

Junior Suites have a parlor area and 1 king-size bed, sleeping maximum 2 adults.

1 Bedroom Suites have 1 king-size bed and queen sofa bed, sleeping maximum 3 adults.

City View Suites have 1 and 2 bedrooms with a living room, dining area and city views. 1 Bedroom Suites have 1 king size bed, sleeping maximum 2 adults. 2 Bedroom Suites have 1 king-size bed and 1 king-size bed or 1 queen bed, sleeping maximum 4 adults.

Premier Suites With City Views have a seating area and dining room. With 1 king-size bed, sleeping maximum 2 adults.

Park Avenue Presidential Suites have views of Grand Central Terminal or the Chrysler Building and two bathrooms. With 1 king-size bed, sleeping maximum 2 adults.

Market (24-hour Grab 'n' Go cafe). Grand Central Terminal offers a wide range of delicious dining choices for all.

24-hour fitness centre. In-room spa services*.

Complimentary WiFi. Concierge service. 

Resort Charge: $40​ Plus applicable taxes, per room, per night​ (payable locally, subject to change).

Resort fee includes: - Macy’s VIP passport which includes 15% discount on regular and sale merchandise, - 20% off on-site food and beverage & complimentary fine jewelry & MyStylist personal shopper - Exclusive perks at Grand Central Terminal shops -  Free hi-speed Wi-Fi  - 10% off the Sightseeing Flex 3 Attraction Package - 25% off One World Observatory Tickets - $15 Daily Market Beverage Credit - Free local Long Distance and international calls - 10% off City Sightseeing Bus Tours and Packages - 20% off Grand Central Terminal Tour - 20% off New York Botanic Garden Tickets

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4187)
  • Very good (4224)
  • Average (2871)
  • Poor (1629)
  • Terrible (1560)
Image of the Tripadvisor rating Great hotel!

Jun 9, 2025 Elizabeth G

Beautiful hotel, clean, and great location with perfect access to subways. We had a room for my husband and me, and a room for our 3 teenage kids and it suited our needs perfectly. Was there for a HYROX race and the room was comfortable and nice and I was well rested for the races.
Image of the Tripadvisor rating Great Experience

Jun 9, 2025 Aftan B

Our room on the 34th floor was quiet and clean. Within walking distance of multiple sites and next door to Grand Central Station. Hotel was very accommodating with early and late check out requests. All I had to do was text to get late check out. They hold your luggage too for only $4. Highly recommend.
Image of the Tripadvisor rating Major Safety and Customer Service Issues

Jun 8, 2025 patla2 Los Angeles, California

I have stayed at this property previously and have not had major issues until my most recent stay. I arrived to check into the Hyatt Grand Central for one night after my flight was delayed at 2am. After waiting to be seen by the concierge when there was nobody else waiting to check in, the rude concierge ASSIGNED ME A ROOM AT 2am OCCUPIED BY… Read more
I have stayed at this property previously and have not had major issues until my most recent stay. I arrived to check into the Hyatt Grand Central for one night after my flight was delayed at 2am. After waiting to be seen by the concierge when there was nobody else waiting to check in, the rude concierge ASSIGNED ME A ROOM AT 2am OCCUPIED BY SOMEONE ELSE. As a solo female traveler, this was obviously incredibly unsafe to myself and whoever was assigned the room. There was no other available rooms at the hotel allegedly and the manager kept me waiting 40 minutes for one to be available. I asked for a refund immediately but the manager insisted they would check other properties in the area. I was offered a free buffet, which was obviously insufficient for putting me in such a dangerous and inconvenient situation. Hotel management was ineffective and unhelpful as was everyone who I encountered during this unfortunate stay. When I finally got a room, the electrical panel on the light switch was broken and I was unable to turn off the main light for the room. Because it was already 3am and the hotel was clearly unacquaintely staffed nor briefed on customer safety protocol, I did not trust that this would be fixed in a safe or efficient manner. I ended up having to sleep with the bright lights on all night (photo at 3am attached) I have not heard from management or staff once since this egregious breach in security and am shocked at how little this property cares about the safety or service for their customers. Read less
Image of the Tripadvisor rating Never staying here again!!

Jun 8, 2025 Maybeom

Never again! Currently staying here and it’s only day 1 of 4. Staff said they’ll text us when room is ready, they never did. Staff treat you like you’re staying for free. The room is so small! Paid extra for a city view and if you stand at the window on your tippy toes, head against the glass, at angle, you’ll get a tiny slice of “city view” being… Read more
Never again! Currently staying here and it’s only day 1 of 4. Staff said they’ll text us when room is ready, they never did. Staff treat you like you’re staying for free. The room is so small! Paid extra for a city view and if you stand at the window on your tippy toes, head against the glass, at angle, you’ll get a tiny slice of “city view” being the street. The bathroom in the room is so old! The toilet was gross to even use. The shower missing a drain plug. They didn’t even leave a complementary bottle of water in the room! I’ve never stayed in a hotel that doesn’t leave a bottle or 2 Yet they charge a daily resort fee, for what? NEVER EVER AGAIN!! People talk about location being great, it’s nyc!! No matter where you stay the location is great. Read less
Image of the Tripadvisor rating Hyatt Grand Central New York

Jun 8, 2025 kkfspl

My repeat stay in this hotel. Fantastic location in central Manhattan next to Grand Central Station entrance. Very helpful reception staff. Both the times I have stayed in a suite this time in a corner suite. Both the times I have found the suite prices almost like standard or deluxe rooms of other hotels in the vicinity. Rooms are very spacious .… Read more
My repeat stay in this hotel. Fantastic location in central Manhattan next to Grand Central Station entrance. Very helpful reception staff. Both the times I have stayed in a suite this time in a corner suite. Both the times I have found the suite prices almost like standard or deluxe rooms of other hotels in the vicinity. Rooms are very spacious . Seperate living and bed room. Bathrooms could have been a little bigger . Rooms beds are comfortable Air-conditioning very efficient. Service is very quick and efficient. You have a shop in the lobby level which sells water , some food itmes , snacks etc. Hotel breakfast is buffet type and good spread . Lot of lifts . Waiting time is less. Concierge does not deliver your luggage to room. This facility I think the hotel can add in future. Ample taxis always outside your hotel . Ample food choice around. Will definitely stay again. Read less